# Helply

> AI-native B2B support that turns the support platform into a revenue engine. One price — $1 per ticket, unlimited seats, AI included — built only for B2B companies doing $1M to $50M ARR.

Helply is an AI-native support platform for B2B teams with one price: $1 per ticket. Seats are free and unlimited — every channel, full reporting, all integrations included. Every ticket includes an AI teammate that helps resolve the issue, catch churn risks, flag upsells, surface competitor mentions, and write knowledge articles.

The product is built around a single thesis: support is not a cost center, it is the front row of every customer relationship. Every ticket your customers send carries revenue signal — churn language, plan-limit hits, feature requests, competitor names — and Helply scans, tags, and routes those signals to the human who can act on them. CSMs get churn briefs. AEs get upsell flags. Product gets a queryable feature backlog. The result is a support function that funds itself instead of costing.

Helply is opinionated about audience: the team only serves B2B companies in the $1M-$50M ARR range. The defaults, integrations, AI training, and roadmap are all built for that single ICP rather than spread across e-commerce, retail, and consumer.

## Core Products

- [Support Platform](/helpdesk): Full support platform included in the per-ticket price — unlimited seats, every channel (email, chat, in-app, Slack Connect, WhatsApp), macros, automations, SLAs, full reporting
- [AI Agent (Resolutions)](/ai-agent): Autonomous AI that resolves tickets over chat and email — loads full account context, only replies when confident, escalates cleanly when it isn't
- [AI Assistant](/ai-assistant): The operational AI layer for agents — auto ticket summaries, inline account context, suggested replies and next actions, and real-time churn and escalation flags
- [AI Drafts](/ai-drafts): A complete tone-matched reply waiting in the box before your agent opens the ticket — agents edit and send in seconds
- [Churn Detection](/churn-detection): Every ticket scanned for frustration, competitor mentions, and pricing concerns; CSM gets a brief with ARR, renewal date, and a play
- [Upsell Opportunities](/upsell-opportunities): Plan-limit hits and feature asks routed to the AE same day with account ARR attached
- [Article Creation](/knowledge-base): KB writes itself from recurring questions and screen walkthroughs; articles feed straight back into the AI agent
- [Feature Flags](/feature-requests): Feature requests captured from tickets, clustered, weighted by ARR, handed to product as a priority backlog
- [Competitor Monitoring](/competitor): Competitor mentions in tickets routed to the account owner the same day, with the original message and a suggested play
- [Support Intelligence (Ask AI)](/ask-ai): Plain-English questions across tickets, CRM, and product data — no SQL, no BI tool, no exports

## How Helply Works

- Every channel routes into one AI-native support platform: email, chat, in-app, Slack Connect, WhatsApp — all in a single inbox with shared automations and SLAs
- The data layer trains on your knowledge base, ticket history, Slack, Stripe, Gong, PostHog, HubSpot, and Attio so the AI has real account context
- The AI agent only resolves tickets when it has high confidence in a complete, correct answer — for B2B, getting it right beats getting it fast
- When the AI can't answer, it drafts a tone-matched reply with cited account context for a human to review
- Every ticket is scanned for revenue signals: churn language, upsell asks, competitor mentions, plan-limit hits, feature requests
- Each signal is routed to the right person — CSM, AE, product, support lead — before the customer escalates

## Why Helply

- No seat fees, ever. Invite your entire company — unlimited agents and seats at no additional cost.
- One price per ticket with AI included — no per-seat fees, no AI usage limits, no surprise line items.
- Every outcome is traceable to a dollar amount: resolution rate, churn prevented, upsell pipeline created, ROI tracked in one dashboard.
- Built AI-native from the ground up, not retrofitted onto a 2007 ticketing model.
- AI that loads CRM, Gong calls, Slack threads, and product usage before it touches a ticket.
- Focused only on B2B at $1M-$50M ARR — deeper integrations, one ICP shaping the roadmap.

## Pricing

Helply uses per-ticket pricing: one price, everything included. Traditional help desks charge you for people; Helply charges for outcomes.

- **$1 per ticket**: Unlimited agents, unlimited seats, AI included. Minimum 250 tickets per month, $3,000 minimum annual contract, billed annually. Volume discounts available for larger support teams — annual contracts are sized on expected monthly volume and adjusted at renewal.
- **Everything included in one contract**: Unlimited agents and seats, shared inbox, email/chat/messaging, AI triage, AI replies, AI actions, workflow automation, smart escalations, knowledge base, analytics, API access, onboarding, premium support.
- **AI included on every ticket**: The AI teammate resolves issues, takes action, escalates intelligently, detects churn, surfaces upsell opportunities, finds bugs, captures feature requests, and generates documentation. No AI usage limits.

What counts as a ticket: any customer conversation processed through Helply. AI actions, workflows, and integrations are all included. There are no per-seat fees — invite your entire company at no additional cost.

## Resources & Tools

- [Pricing](/pricing): $1 per ticket — what's included, contract terms, and FAQ
- [ROI Calculator](/roi-calculator): Estimated savings, revenue impact, and ROI based on your current setup
- [Cost Calculator](/cost-calculator): Estimate your monthly Helply bill from your ticket volume
- [Migrations](/migrations): Move off Zendesk in a week — tickets, macros, KB, no PS fee
- [Demo](/demo): Working session with the team that built Helply
- [Customers](/customers): 250 B2B companies running support for revenue
- [Blog](/blog): B2B support, AI, and building a revenue engine — written for founders
- [Enterprise](/enterprise): Per-ticket pricing with volume discounts, account-aware AI, SOC 2 / SCIM / SSO in the box

## Manifestos & Thesis

- [Profit Center](/profit-center): The full argument — every ticket is revenue data, support funds itself by month three
- [Built for B2B](/b2b): Why we walked away from 13 verticals to serve only B2B at $1M-$50M ARR
- [Per-Ticket Pricing](/outcome-pricing): How $1-per-ticket pricing works and why seat pricing is over
- [No SaaS](/no-saas): The end of seat-based SaaS — the 4× price-difference argument
- [AI First](/ai-first): The community manifesto for founders rebuilding their companies AI-first

## Company

- [About](/about): Twelve years of B2B support tools, and the support platform we wish we'd had
- [Careers](/careers): Small, focused team building the only per-ticket-priced support platform for B2B
- [Community](/community): Private, vetted room for founders figuring out AI first
- [Security](/company/security): SOC 2 Type II, GDPR, 60+ controls monitored continuously
- [Trust Center](https://trust.helply.com): Security, compliance, and data protection details

## Legal

- [Privacy Policy](/privacy)
- [Terms of Use](/terms)