Introducing Logic Core™: The Brain Powering Helply’s AI CX Agent
For SaaS and tech companies, customer support is more than just answering questions—it’s about understanding complex user needs, managing subscriptions, solving account issues, and ensuring seamless experiences at scale.
That’s where Helply’s Logic Core™ comes in.
Logic Core™ is the engine that powers our AI CX Agent, enabling it to deliver advanced reasoning, precision, and adaptability. It connects all your systems, workflows, and customer data into a unified, AI-driven support system that doesn’t just respond—it acts, learns, and evolves.
What Is Logic Core™?
If Knowledge Bridge identifies and fills knowledge gaps by analyzing support tickets against existing documentation, Logic Core™ is what turns that optimized knowledge into real-time, actionable support. It’s the decision-making brain behind the AI CX Agent.
Logic Core™ connects all the pieces—Knowledge Bridge, workflows, customer data, and your AI CX Agent—to ensure every response is accurate, relevant, and actionable. It enables your AI to handle complex user inquiries, from managing subscriptions to solving account-specific issues, while continuously improving over time.
Here’s what makes Logic Core™ stand out:
- Smarter Decision-Making: Combines state-of-the-art AI with context awareness to provide precise responses.
- Proactive Execution: Doesn’t just answer questions—it performs actions like modifying subscriptions, updating account details, or escalating issues.
- Continuous Learning: Improves with every interaction, identifying patterns and optimizing processes.
How Does Logic Core™ Work?
Logic Core™ is built on three key components:
- Instructions
- Actions
- Workflows
Together, they create a powerful system that transforms static support into an always-on, dynamic experience.
Instructions: The Foundation of Contextual Understanding
Instructions are the rules and guidelines that define how the AI interacts with your users. They ensure your AI CX Agent communicates the way you want it to communicate every time.
How Instructions Work:
- Contextual Intelligence: Instructions give the AI a deep understanding of your business’s specifics, such as subscription policies, pricing tiers, or user permissions.
- Customization: They allow you to tailor the AI’s behavior to your company’s unique needs, from handling upgrade requests to processing cancellations.
- Dynamic Updates: As your business evolves, you can update Instructions to reflect changes in processes or priorities.
Example: An Instruction might specify that a user that requests a refund gets a tailored response offering a discount, increasing customer retention.
Actions: Turning Decisions Into Results
Actions are the tasks Logic Core™ executes to resolve inquiries. They’re the “doing” part of the system, enabling your AI CX Agent to go beyond answering questions and actually solve problems.
Examples of Actions for SaaS and Tech:
- Subscription Management: Upgrade, downgrade, or cancel a subscription.
- Data Retrieval: Fetch user usage data, billing history, or plan details.
- Account Modifications: Update user permissions, reset passwords, or adjust feature access.
- API Integrations: Connect with tools like Stripe, Slack, or CRM platforms to complete tasks seamlessly.
By combining multiple Actions, Logic Core™ can resolve complex customer requests quickly and accurately.
Workflows: The Blueprint for Seamless Support
Workflows are where Instructions and Actions come together to create end-to-end solutions. They define the sequence of steps the AI follows to resolve a user issue or execute a request.
How Workflows Work:
- Trigger: A user’s inquiry activates the Workflow.
- Contextual Understanding: Logic Core™ interprets the inquiry using Instructions.
- Task Execution: The AI performs the necessary Actions, such as retrieving user data or modifying an account.
- Resolution: The Workflow completes with a clear, actionable response for the user.
Example Workflow: A user asks, “Can I switch to the annual plan?” Logic Core™:
- Confirms eligibility based on account status (Instruction).
- Retrieves the new pricing and payment terms (Action).
- Updates the user’s subscription to the annual plan (Action).
- Sends a confirmation message with the updated details (final Workflow step).
Why Logic Core™ Matters for SaaS and Tech Companies
For SaaS and tech businesses, customer support isn’t just about answering questions—it’s about solving complex issues, managing user accounts, and delivering a seamless experience. Logic Core™ is built to handle all of this and more.
Key Benefits:
- Scalable Support: Handle thousands of simultaneous user inquiries without sacrificing quality.
- Reduced Complexity: Automate repetitive processes, like subscription changes or account updates.
- Increased Efficiency: Free your team to focus on high-value customer interactions while the AI handles tier-one inquiries.
- Enhanced CX: Deliver fast, accurate, and personalized resolutions that keep users satisfied and engaged.
The Difference Between Knowledge Bridge and Logic Core™
While Knowledge Bridge ensures your knowledge base is complete and up-to-date by identifying and filling content gaps, Logic Core™ takes that optimized knowledge and applies it in real time.
Knowledge Bridge: Identifies gaps in your knowledge base by analyzing support tickets, provides actionable suggestions to fill those gaps, and ensures content is always current and comprehensive.
Logic Core™: Uses that knowledge (and more) to power the AI CX Agent, connecting workflows, customer data, and decision-making processes into a cohesive system that resolves issues autonomously.
Learn more about the future of AI CX Agents here:
The Future of Logic Core™
We’re continually enhancing Logic Core™ to make it even more powerful:
- Advanced Personalization: Tailor responses based on user behavior and historical interactions.
- Proactive AI: Predict user needs and solve problems before they’re even raised.
- Deeper Integrations: Expand compatibility with leading SaaS tools and platforms for a fully connected support system.
Experience Logic Core™ in Action Ready to transform your customer support? Book a demo and see how Logic Core™ can help you scale smarter, streamline your workflows, and deliver exceptional user experiences. Helply’s Logic Core™ isn’t just the brain of our AI CX Agent—it’s the future of SaaS and tech support.