SaaStr AI 2026 recap
Pricing

One price. Per ticket.

Traditional help desks charge you for people. Helply charges for outcomes. Every ticket includes an AI teammate, and every seat is free.

Per-ticket pricing
$1/ ticket

Minimum 250 tickets / month

Minimum monthly commitment250 tickets
Minimum annual contract$3,000
BillingAnnual
Seat feesNone
AI usageUnlimited

Unlimited agents, unlimited seats, AI included. Volume discounts available for larger support teams.

Learn more about a Helply demo
Included on every ticket

Every ticket gets an AI teammate.

Resolve issues
Take action
Escalate intelligently
Detect churn
Surface upsell opportunities
Find bugs
Capture feature requests
Generate documentation
Why ticket pricing?

Traditional help desks charge you for people. Helply charges for outcomes.

Whether you have 5 support agents or 500, every ticket includes AI that helps resolve customer issues, automate repetitive work, identify revenue opportunities, improve your product, and continuously expand your knowledge base.

As AI handles more of your support, your software bill shouldn’t increase because you added another employee.

Everything included

One contract. Everything included.

Unlimited agents
Unlimited seats
Shared inbox
Email, chat, and messaging
AI triage
AI replies
AI actions
Workflow automation
Smart escalations
Knowledge base
Analytics
API access
Onboarding
Premium support
FAQ

Common questions.

What counts as a ticket?

Any customer conversation processed through Helply. AI actions, workflows, and integrations are all included.

Do you charge per seat?

Never. Invite your entire company at no additional cost.

What if our ticket volume changes?

We’ll size your annual contract based on your expected monthly volume. As your business grows, we’ll adjust your contract at renewal.

Are there AI usage limits?

No. Every AI capability is included.

How long does onboarding take?

Most customers are live within two weeks.

One contract. Unlimited seats. AI included.

Starting at $1 per ticket.

Learn more about a Helply demo