Smarter support, better pricing.

Every interaction with Helply’s AI CX agent uses processing capacity, measured in units based on the complexity of the task. For example, if the AI retrieves information from your knowledge base and generates a customer response, each of these actions counts as one unit. Additional actions, like querying an integrated calendar or external tools, may increase the usage.

Your monthly plan usage resets on the 1st of each month, regardless of your subscription start date. For instance, if you subscribe on March 15, your usage will refresh on April 1.

If your account usage approaches your plan’s limits, Helply offers an auto-top-up option. This feature adds extra, non-expiring capacity to your account to ensure uninterrupted service.

Plan usage resets at the beginning of each calendar month, and unused amounts don’t roll over. Top-ups are purchased separately and remain in your account indefinitely until used.

Certain models integrated with Helply are designed to deliver faster and more efficient results, making them more cost-effective. These options are optimized for routine tasks, while premium models may handle more complex queries.

If your Helply agent is set to private, only you or authorized team members can access it. If shared publicly, anyone with the provided link can interact with it.

When you upload documents for training, Helply provides an immediate character count so you can track what’s been added.