When it comes to adopting AI-driven support, the benefits aren’t always immediate—but they are exponential.
For SaaS and tech companies, customer support is more than just answering questions—it’s about understanding complex user needs, managing subscriptions, solving account issues, and ensuring seamless experiences at scale.
When we built Helply’s AI CX Agent, we thought we had all our bases checked: a solid knowledge base, detailed support docs, and a library of canned responses pulled from our help desk. But when we put went into beta and put Helply to the test on an internal server, something became clear—the quality of Helply’s responses is correlated directly to its inputs.
Startups are overwhelming. You’re constantly juggling a million priorities—validating ideas, building products, planning strategies, calculating costs, and somehow keeping track of it all. It’s chaotic, and it’s easy to lose focus on what really matters. That’s why we’re doing something different.
The journey to $10M ARR is messy. It’s a mix of wins, losses, and “oh sh*t” moments. And for most founders, the journey from zero to $10M ARR feels like a black box. You hear about the successes after they’ve happened, but not the messy middle where the real work gets done.
Nine months ago, we set out to build an AI CX agent (yup, another AI agent!) that would integrate seamlessly with Groove. It felt like the natural next layer of automation our customers had been asking for.