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Customer Service Books for B2B Support Leaders: The 2026 Reading ListStrategy

Most Customer Service Reading Lists Were Written for Retail Teams. These 17 Books Are Picked Specifically for B2B SaaS Support Leaders.

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We Brought Pandas to SaaStr 2026. We Left With 125 Demos.Strategy

We Brought Pandas to SaaStr 2026. We Left With 125 Demos.

Seat-Based Pricing Is a Scam in 2026. Here’s the Math.Strategy

Seat-Based Pricing Is a Scam in 2026. Here’s the Math.

Codex 5.3 vs Opus 4.6: Which AI Model Should Power Your Support Agents?AI

Codex 5.3 vs Opus 4.6: Which AI Model Should Power Your Support Agents?

AllStrategyPlaybooksCustomer StoriesBenchmarksAIAlternativesFeatures + IntegrationsSmall Business
Customer Service Books for B2B Support Leaders: The 2026 Reading ListStrategy

Customer Service Books for B2B Support Leaders: The 2026 Reading List

Most Customer Service Reading Lists Were Written for Retail Teams. These 17 Books Are Picked Specifically for B2B SaaS Support Leaders.

We Brought Pandas to SaaStr 2026. We Left With 125 Demos.Strategy

We Brought Pandas to SaaStr 2026. We Left With 125 Demos.

Helply showed up to SaaStr AI Annual 2026 with pandas, protestors, and a $0 price tag. We booked 125+ demos in 3 days. Here's the full story.

Seat-Based Pricing Is a Scam in 2026. Here’s the Math.Strategy

Seat-Based Pricing Is a Scam in 2026. Here’s the Math.

Pylon charges $33,360/yr in seats before you resolve a ticket. Helply charges $0. The math on why seat-based pricing is dead.

Support isn’t a cost center. You just built it like one.Strategy

Support isn’t a cost center. You just built it like one.

AI handles tickets at $2. Humans cost $30. The savings aren't the point — what your team does with the freed capacity is. Here's the revenue-engine math.

AI won’t replace your support team. It will make them more valuable.Strategy

AI won’t replace your support team. It will make them more valuable.

AI can handle repetitive support work. The real ROI comes from redeploying your team to churn intervention, onboarding, and account expansion.

Why most AI support implementations fail (and how to get it right).Strategy

Why most AI support implementations fail (and how to get it right).

MIT found 95% of AI pilots fail to deliver ROI. In B2B support, five failure modes explain nearly all of them. Here's what working implementations get right.

The metrics that turn customer support into a revenue engine.Strategy

The metrics that turn customer support into a revenue engine.

Your CX dashboard measures whether the queue is moving. It should measure whether revenue is being retained. Four B2B metrics that a CFO can reconcile.

Is SaaS Dying? What's Replacing It in 2026Strategy

Is SaaS Dying? What's Replacing It in 2026

Per-Seat SaaS Pricing Built a $285B Industry. AI Agents Just Broke the Math. Here's What's Replacing It and What It Means for Buyers and Builders in 2026.

How to Improve Customer Retention: Metrics and StrategiesStrategy

How to Improve Customer Retention: Metrics and Strategies

Learn what drives customer retention, the metrics that matter, and practical strategies to fix churn at every stage of the customer lifecycle.

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