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The Truth About AI Customer Support: What Actually Works in 2025

Most AI support tools promise automation, but few deliver. We break down what actually works in 2025—benchmarks, why most bots fail, and how Helply stacks up against Zendesk, Intercom, and Ada. If you’re exploring AI for support, start here.

TM
Tom Morkes
Head of Growth, OptimizeCX
5 min read |
The Truth About AI Customer Support: What Actually Works in 2025

Deliver support that delights

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