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Training

Make your AI agents better at the job.

Train Helply agents using real customer conversations, feedback, and your team's expertise so they improve how they handle support.

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Agent settings › Training
EJS
TrainingConfigured for Support agent
Teach from real conversationsUse actual customer interactions to show agents what good support looks like.
Correct mistakesGive feedback when an agent gets something wrong so your team can improve how…
Capture your team's expertiseTurn what your best support people know into guidance your AI agents can use.
Improve as support changesKeep agents aligned as your product, policies, customers, and processes evolve.

Turn real support into better AI.

Teach from real conversations

Use actual customer interactions to show agents what good support looks like.

Correct mistakes

Give feedback when an agent gets something wrong so your team can improve how similar situations are handled.

Capture your team's expertise

Turn what your best support people know into guidance your AI agents can use.

Improve as support changes

Keep agents aligned as your product, policies, customers, and processes evolve.

All tickets › Orbit #27
EJS
Orbit #27Webhook retries failing
P2
PPriya Nair via email · 9:41 AM
Retries keep failing with a 401.
Internal note · only your team sees thisTeach: when keys rotate, the endpoint caches the old secret. Tell them to regenerate it under Settings › Webhooks.
Saved as training
Training › Corrections
EJS
CorrectionFrom Emily
AI saidRefunds take 2–3 days
Correct answerRefunds take 5–10 business days
Applies toAll refund questions
Save correction
Training › From your team
EJS
Learned from your teamThis month
E
EmilySSO troubleshooting
14 lessons
G
GrahamBilling exceptions
9 lessons
S
SamEnterprise onboarding
6 lessons
Training › Changes
EJS
Support is changingThis week
New invoice format12 answers now outdated. Retraining suggested.
Retrained on 12 answersApproved by Graham.

How Training works

A simple loop that turns everyday support work into lasting improvement.

  1. 01

    Review the work

    See how agents handled real customer conversations and support tasks.

  2. 02

    Give feedback

    Identify what was right, what was wrong, and what should happen differently.

  3. 03

    Improve the agent

    Turn what your team learns into better knowledge, Skills, and Guidelines.

  4. 04

    Apply it going forward

    Use those improvements to help agents handle similar situations better in the future.

Your AI agents should get better over time.

Turn real support work and human expertise into better AI.

Turn your best answers into training.

Helply is the complete AI-native support platform: everything you expect from Zendesk, rebuilt around AI agents that investigate, resolve, and act.

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