The only $0/seat AI-native helpdesk.

A:Helply is an AI-native support platform that combines a complete helpdesk with AI agents that investigate, resolve and take action.

A:Seats are free on every plan, so you can add unlimited users. You pay for AI work with credits: a draft is 1 credit, a lookup is 4 and a full investigation is 12. Plans start at $49.

A:Yes. Every plan starts with a 14-day free trial that includes 1,000 credits. No card required.

A:Yes. Helply migrates your tickets, customers and knowledge base from the major helpdesks, including Groove.

A:Agents act on their own, then bring your team in when human judgment is needed, with the account, billing and conversation context already pulled.

A:Helply is SOC 2 Type II certified and GDPR compliant.

A:Traditional helpdesks were built around humans managing queues of tickets. Helply was built from the ground up for humans and AI agents to work together. AI agents can investigate issues, resolve conversations, update other systems, and handle repetitive support work while your team stays in control. It includes everything you expect from a helpdesk: shared inbox, messaging, knowledge base, analytics, customer records, and workflows.

A:Yes. Helply is a complete customer support platform, not an AI add-on. Teams can manage customer conversations, tickets, knowledge, workflows, reporting, integrations, and AI agents in one platform. Compare Helply to Zendesk, Intercom, Help Scout, or Freshdesk.

A:AI customer support agents are software agents that perform support work alongside your team. Helply's AI agents can understand customer requests, investigate problems, answer questions, take actions, update systems, escalate issues, and resolve conversations when they have enough confidence.

A:Agentic AI customer support uses AI agents that investigate a customer's issue, decide what to do, and take action. Helply is built this way: its agents read the conversation, check account and product data, run approved actions such as refunds, and hand off to your team when a decision needs a person. Every action runs inside permissions you set and is logged.

A:Helply's AI agents can take actions. They can use connected tools, APIs, customer data, account information, product systems, and internal workflows to investigate and complete support tasks, not just generate answers. See AI agents and integrations.

A:Yes. Helply is built for both B2B and B2C customer support teams. AI agents can work across different support volumes, channels, workflows, customer types, and levels of complexity while giving human agents the context they need.

A:Helply brings customer conversations into one support platform across channels including email, live chat, Slack, Microsoft Teams, SMS, WhatsApp, and other connected integrations.

A:Yes, on every plan including the $49 one. Add your whole team and nothing about your bill changes when you hire.

A:No. Helply is a complete AI-native customer support platform. Customer-facing AI is one part of the product. Helply also provides a full helpdesk and AI agents that can investigate issues, assist human agents, take actions, analyze customer signals, and perform support work behind the scenes.