Switch help desks without starting over.
Bring your conversations, customers and help center from Zendesk, Intercom, Freshdesk, Help Scout, Front or Groove. Team plans and up include a free migration and an onboarding call.
Trusted by 1,400+ companies globally
Where are you coming from?
Each importer pulls your supported data across through the source tool’s API. Pick yours to see what moves and how.
Using another help desk? Book a demo and the team will scope the import with you.
What comes with you
Your team and your AI agents start with the full picture, not an empty inbox.
- 01
Conversation history
Past tickets and conversations, with their replies, notes, tags and status, attached to the right customer.
- 02
Customers and companies
Contacts and the companies they belong to, so every new conversation opens with its history.
- 03
Help center articles
Your published articles move into the Helply help center, ready for the Support Agent to answer from.
- 04
Saved replies
The answers your team already wrote become reference material for your team and the Assist Agent.
How a migration works
Keep working in your current help desk until you are ready to switch.
- 01
Connect your help desk
Authorize your current tool. The import runs in the background while your team keeps working.
- 02
Choose what to bring
Select the conversations, customers and articles you want, and how far back to go.
- 03
Agents learn from your history
Helply’s agents learn from your imported conversations and articles, so they answer like your team on day one.
- 04
Switch your channels
Point your support email and chat widget at Helply, plus Slack Connect channels on Team and up, then retire the old tool.
Migration help from Team up
Team includes a free migration and an onboarding call. Pro and Growth add a customer success manager and white-glove migration.
| Plan | Migration | Onboarding |
|---|---|---|
| Starter$99/mo | Not included | Help center guides and email support |
| Plus$199/mo | Not included | Help center guides and email support |
| Team$499/mo | Free migration, run with you | Onboarding call |
| Pro$999/mo | White-glove migration | Customer success manager |
| Growth$1,999/mo | White-glove migration | Customer success manager and a dedicated AI engineer |
Plan prices are per month, billed annually. Pay yearly and save 15%.
Coming from Groove?
Groove is now Helply. Your price is locked: move to Helply and get the whole platform with no price increase. Your tickets, help center and saved replies come with you.
How much does migration cost?
Team, Pro and Growth include migration help at no extra cost. Team gets a free migration and an onboarding call; Pro and Growth get a white-glove migration with a customer success manager. Starter and Plus don’t include migration help.
Can we keep using our old help desk while we move?
Yes. The import runs in the background. Your team keeps working in your current tool, and you switch channels over when you have checked everything in Helply.
Which data can Helply import?
Supported conversations, customers, companies, help center articles and saved replies. What is supported depends on the tool you are leaving. Each migration page lists the details.
Will the AI agents work right away?
Yes. Helply’s agents learn from your imported conversations and help center articles, so the Assist Agent and Support Agent can start from your team’s own answers.
Do you migrate from tools that are not listed?
Often, yes. Book a demo and the team will look at your current setup and plan the import with you.
Move to Helply this week.
Bring your history with you, put AI agents to work on day one, and switch channels when you are ready.
Every plan includes the Assist Agent and Support Agent. 14-day free trial, no credit card. Book a demo →