01
Keep calls with the customer
Connect supported call information, transcripts, and follow-up to the customer's support history instead of leaving voice conversations isolated.
Phone & SMS + Helply
Bring calls and texts into the customer story.
Keep voice and SMS interactions connected to the customer and the rest of their support history.
- Unlimited users
- Pay only for AI work
- 14-day free trial
CALL_LOG.EXESummarized
Inbound call · 14 min
- ● Call attached to customer history
- ● Transcript captured
- ● AI summary: what happened, what's next
- ● Follow-up SMS queued
- ● Context shared with AI agents
Phone & SMSHelply
Trusted by 1,400+ companies globally
Why teams use it
Every call and text, in context.
02
Understand long calls faster
Use transcripts and AI summaries to surface what happened, what the customer needs, and what should happen next.
03
Manage SMS like any other channel
Bring customer text conversations into the same support operation as email, chat, Slack, and your other channels.
04
See the whole customer story
Give your team and AI agents context from previous calls and messages when they're handling the next customer issue.
How to install
Live in three steps.
PHONE_SMS.FLOW
- 01
Connect Phone & SMS
Configure your supported voice or SMS connection inside Helply.
- 02
Choose your routing
Decide how calls and messages should enter Helply.
- 03
Configure your workflows
Set ownership, routing, AI behavior, and escalation rules.
FAQ
Questions, answered.
Can phone calls appear in Helply?
Supported call activity can be associated with customers and their support history.
Can Helply use call transcripts?
Where transcripts are available, they can provide additional context to your team and AI agents.
Can we manage SMS from Helply?
Supported SMS conversations can be brought into your support operation.
Does phone history become customer context?
Yes. Relevant interactions can become part of the broader customer story.
Related integrations
Connect Helply to the tools your business runs on.
- ChatHelply Chat WidgetGive customers a fast way to ask questions, get answers, and reach your team without leaving your website or app.
- MessagingWhatsAppBring WhatsApp conversations into Helply so humans and AI agents can manage them alongside every other customer interaction.
- MessagingSlackBring Slack Connect and customer channels into Helply so conversations become trackable support issues your team and AI agents can actually resolve.
- EmailEmailBring support@, billing@, onboarding@, and other customer-facing addresses into Helply.
- MeetingsZoomConnect customer meeting context to Helply so your team doesn't lose what happened after the call ends.
- MeetingsGoogle MeetConnect customer meetings so support has the context of what happened before the next ticket arrives.