Groove is now Helply.
Phone & SMS

Phone & SMS + Helply

Bring calls and texts into the customer story.

Keep voice and SMS interactions connected to the customer and the rest of their support history.

Trusted by 1,300 companies globally

  • Kickbase
  • Rumble
  • Xeropan
  • Inner Circle
  • Infrakit
  • Kami
  • Simplefocus
  • Unsplash
  • Mybaggage
  • Plato

Why teams use it

Keep calls with the customer

Connect supported call information, transcripts, and follow-up to the customer's support history instead of leaving voice conversations isolated.

Understand long calls faster

Use transcripts and AI summaries to surface what happened, what the customer needs, and what should happen next.

Manage SMS like any other channel

Bring customer text conversations into the same support operation as email, chat, Slack, and your other channels.

See the whole customer story

Give your team and AI agents context from previous calls and messages when they're handling the next customer issue.

HelplyHelply×Phone & SMS

How to install

Step 1

Connect Phone & SMS

Configure your supported voice or SMS connection inside Helply.

Step 2

Choose your routing

Decide how calls and messages should enter Helply.

Step 3

Configure your workflows

Set ownership, routing, AI behavior, and escalation rules.

Frequently asked questions

Supported call activity can be associated with customers and their support history.

Where transcripts are available, they can provide additional context to your team and AI agents.

Supported SMS conversations can be brought into your support operation.

Yes. Relevant interactions can become part of the broader customer story.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

Connect Phone & SMS to Helply.

Meet your customers where they are and give every team the full story.