Helply
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Bring calls and texts into the customer story.

Keep voice and SMS interactions connected to the customer and the rest of their support history.

Trusted by 1,400+ companies globally

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Inbox › SMS
EJS
+1 212 555 0198SMS
JJames Okafor via SMS · 9:41 AM
Reset my password please
Helply AI working
Read the conversationChecked the accountTook the action
Resolved over SMS 19 secs

Why teams use Helply with phone and SMS

Keep calls with the customer

Connect supported call information, transcripts, and follow-up to the customer's support history instead of leaving voice conversations isolated.

Understand long calls faster

Use transcripts and AI summaries to surface what happened, what the customer needs, and what should happen next.

Manage SMS like any other channel

Bring customer text conversations into the same support operation as email, chat, Slack, and your other channels.

See the whole customer story

Give your team and AI agents context from previous calls and messages when they're handling the next customer issue.

Customers › James Okafor
EJS
Calls with AtlasAttached to the customer
C
Call · 12 minBilling question · Oct 22
Transcript
C
Call · 4 minPassword reset · Oct 9
Transcript
Calls › Oct 22
EJS
Call summary12 minutes
ReasonCharged after cancelling
OutcomeRefund promised for $49
Follow-upConfirm the refund by email
Create ticket
SMS › James Okafor
EJS
+1 212 555 0198SMS
JJames Okafor via SMS · 9:41 AM
Reset my password please
Helply AI working
Verified the number
Resolved over SMS 8 secs
Customers › Atlas
EJS
Atlas timelineEvery channel
C
CallBilling question · Oct 22
Call
S
SMSPassword reset · Oct 24
SMS
E
EmailRefund confirmed · Oct 25
Email

How to install

  1. 01

    Connect Phone & SMS

    Configure your supported voice or SMS connection inside Helply.

  2. 02

    Choose your routing

    Decide how calls and messages should enter Helply.

  3. 03

    Configure your workflows

    Set ownership, routing, AI behavior, and escalation rules.

Frequently asked questions

Start your free trial today

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Can phone calls appear in Helply?

Supported call activity can be associated with customers and their support history.

Can Helply use call transcripts?

Where transcripts are available, they can provide additional context to your team and AI agents.

Can we manage SMS from Helply?

Supported SMS conversations can be brought into your support operation.

Does phone history become customer context?

Yes. Relevant interactions can become part of the broader customer story.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

Helply Chat Widget

Give customers a fast way to ask questions, get answers, and reach your team without…

WhatsApp

Bring WhatsApp conversations into Helply so humans and AI agents can manage them alongside…

Slack

Bring Slack Connect and customer channels into Helply so conversations become trackable…

Email

Bring support@, billing@, onboarding@, and other customer-facing addresses into Helply.

Zoom

Connect customer meeting context to Helply so your team doesn't lose what happened after…

Google Meet

Connect customer meetings so support has the context of what happened before the next…

Connect Phone & SMS to Helply.

Meet your customers where they are and give every team the full story.

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