Background Agents
Put AI to work behind the scenes.
Background Agents continuously monitor conversations, customers, and support signals to find what matters and take action automatically.
Trusted by 1,300 companies globally
Why teams use Background Agents
Catch what humans miss
Monitor every conversation for risks, opportunities, patterns, and issues that would otherwise stay buried.
Work without being asked
Background Agents start when the right signals appear instead of waiting for someone to prompt them.
Turn signals into action
Alert teammates, update systems, create work, or trigger workflows when something needs attention.
Build agents for your business
Start with Helply’s Background Agents or create your own around the jobs unique to your company.
How Background works
Watch
Monitor conversations, customers, events, and connected systems for specific signals.
Understand
Use Memory, knowledge, and connected Tools to understand the context behind what happened.
Decide
Apply Skills and Guidelines to determine whether something matters and what should happen next.
Act
Trigger workflows, update systems, alert teammates, or take another supported Action.
The complete system for human and AI customer service.
Helply is the complete AI-native support platform: everything you expect from Zendesk, rebuilt around AI agents that investigate, resolve, and act.