Helply vs. Pylon: The same Slack-first depth, AI billed on delivery

The quick verdict

Pylon fits teams that run support inside customer Slack channels and are comfortable with per-seat pricing agreed through sales. Helply suits support teams that want the same depth plus autonomous AI agents, with AI billed only on what it delivers.

• Helply: $0 per seat on every plan, with AI from $0.25 per resolution billed only when it resolves the conversation itself. Pylon does not publish pricing.
• Pylon: modern B2B support with strong shared-channel and Slack workflows.
• Same modern foundation, the core difference is the economics.
• Best for support teams that want every function in the tool with AI billed only on what it delivers.

Helply vs. Pylon at a glance

The modern support foundation, with very different economics. Only the last few rows diverge.

The support foundation you need

Built for how support teams actually work

Manage customer conversations across email, Slack, Teams, chat, and the channels your customers already use, with account context attached to every conversation.

Your whole company can help

Bring Support, Success, Product, Engineering, and leadership into customer conversations, on a plan with AI billed only on what it delivers.

AI does the work, humans stay in control

Helply’s AI agents investigate, resolve, take action, maintain knowledge, and surface customer signals, escalating to humans when judgment is needed.

The economics

When capabilities are comparable, price is what actually changes your bill. Pylon prices per seat, so collaboration gets more expensive as more of the company gets involved.

Helply charges nothing per seat on any plan. You pay for the work the AI agents complete, at a published rate card, so your bill tracks resolved work rather than headcount.

Switching from Pylon

Bring your conversations, accounts, and knowledge into Helply, reconnect your channels and integrations, and run in parallel before you fully transition.

1. Run Helply alongside Pylon on a slice of your queue.
2. Bring your history, macros, knowledge, and customer context across.
3. Cut over once AI resolution rates and workflows are where you want them.

Here is what comes with you:

• Conversations and shared-channel history
• Accounts and customer records
• Knowledge and saved workflows

Which should you choose?

Choose Pylon if:

• Slack Connect channels are your main support surface and per-seat pricing on request works for you.
• You’re already standardized on Pylon’s shared-channel workflows.

Choose Helply if:

• You want the same depth with AI billed only on what it delivers.
• You want AI agents resolving work without per-seat pricing.

Frequently asked questions

• How is Helply different from Pylon?

  Both are modern support platforms with omnichannel conversations, Slack and Teams, AI, and customer context. Helply’s difference is a team of AI agents that resolve and act, with $0 seats and the AI billed only on what it delivers. Pylon does not publish its prices.

• Does Helply support Slack and Microsoft Teams?

  Yes. Helply meets customers where they already work, email, Slack, Microsoft Teams, and chat, with account context attached to every conversation.

• Can Helply replace Pylon?

  Yes. Helply provides the modern support foundation teams expect, omnichannel inbox, customer context, collaboration, knowledge, and workflows, with AI agents built in.

• How does Helply’s pricing work?

  Seats are free on every Helply plan. Paid plans are prepaid AI work from $99 a month, and the AI agents bill at a published rate card. Current prices are on the pricing page.

• How does Helply charge for AI?

  Only on delivery. Support Agent bills per resolution it finishes itself; if a person has to step in, the conversation is billed at the lower Assist rate instead. Assist Agent bills once per conversation, however many times your team asks it. Background Agents bill per finding. A run that produces nothing bills nothing.