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Bring customer data from Snowflake into support.

Give humans and AI agents access to the product and account context they need without making support query the warehouse.

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All tickets › Orbit #27
EJS
Orbit #27Webhook retries failing
P2
PPriya Nair via email · 9:41 AM
Webhook retries keep failing with a 401 since we rotated keys.
Helply AI working
Snowflake · event logsFound 14 failed retriesMatched key rotation · Oct 24
Resolved autonomously 19 secs

Why teams use Helply with Snowflake

Bring warehouse context to the conversation

Make relevant product, usage, and customer data available where support is already working.

Give AI agents richer customer data

Let agents investigate issues using approved information that would otherwise require someone to query the warehouse.

Use product data in support workflows

Route, prioritize, or trigger work based on customer and product context available from Snowflake.

Keep support out of SQL

Give your team the data they need without requiring every support rep to know how to query your warehouse.

Customers › Orbit
EJS
Snowflake · OrbitProduct usage
Active users38 this week
Events · last 7 days1.2M
Last sync errorWebhook 401 · Oct 24
Credits7,000 of 7,000 used
All tickets › Orbit #27
EJS
Orbit #27Webhook retries failing
P2
PPriya Nair via email · 9:41 AM
Webhook retries keep failing with a 401 since we rotated keys.
Helply AI working
Snowflake · event logsFound 14 failed retriesMatched key rotation · Oct 24
Resolved autonomously 19 secs
Workflows › Rules
EJS
Rules from SnowflakeRefreshed hourly
H
High usageEvents over 1M → priority queue
On
S
Sync errorsError in the last 24h → engineering
On
L
Low adoptionUnder 20% of seats active → success team
On
All tickets › Atlas #40
EJS
Atlas #40API usage question
P2
JJames Okafor via chat · 10:02 AM
Are we close to our API limit?
How many API calls did Atlas make yesterday?
Snowflake · usage table

How to install

  1. 01

    Connect Snowflake

    Configure your supported Snowflake connection.

  2. 02

    Choose approved data

    Select the customer and product context Helply can access.

  3. 03

    Map your customers

    Connect warehouse data to the appropriate Helply customers and accounts.

Frequently asked questions

Start your free trial today

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Can Helply access our entire warehouse?

No. Access should be limited to the data and permissions you configure.

Can AI agents use Snowflake data?

Yes, where made available.

Can warehouse data affect routing?

Yes.

Do support agents need SQL access?

No.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

BigQuery

Give your team and AI agents access to relevant product and customer context while they work.

Redshift

Connect your warehouse to Helply so your team and AI agents can understand what's happening…

Amazon S3

Connect approved S3 data to Helply so support and AI agents can use information that would…

Segment

Connect Segment so Helply knows what customers actually did before they asked for help.

Stripe

Connect Stripe so your team and AI agents can understand subscriptions, invoices, and…

API & Webhooks

Use APIs and webhooks to bring your own data into Helply, trigger workflows, and connect…

Connect Snowflake to Helply.

Meet your customers where they are and give every team the full story.

AI credits pooled across your workspace. Book a demo →