Groove is now Helply.
Snowflake

Snowflake + Helply

Bring customer data from Snowflake into support.

Give humans and AI agents access to the product and account context they need without making support query the warehouse.

Trusted by 1,300 companies globally

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Why teams use it

Bring warehouse context to the conversation

Make relevant product, usage, and customer data available where support is already working.

Give AI agents richer customer data

Let agents investigate issues using approved information that would otherwise require someone to query the warehouse.

Use product data in support workflows

Route, prioritize, or trigger work based on customer and product context available from Snowflake.

Keep support out of SQL

Give your team the data they need without requiring every support rep to know how to query your warehouse.

HelplyHelply×Snowflake

How to install

Step 1

Connect Snowflake

Configure your supported Snowflake connection.

Step 2

Choose approved data

Select the customer and product context Helply can access.

Step 3

Map your customers

Connect warehouse data to the appropriate Helply customers and accounts.

Frequently asked questions

No. Access should be limited to the data and permissions you configure.

Yes, where made available.

Yes.

No.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

Connect Snowflake to Helply.

Meet your customers where they are and give every team the full story.