Groove is now Helply.
Segment

Segment + Helply

Turn product events into customer support context.

Connect Segment so Helply knows what customers actually did before they asked for help.

Trusted by 1,300 companies globally

  • Kickbase
  • Rumble
  • Xeropan
  • Inner Circle
  • Infrakit
  • Kami
  • Simplefocus
  • Unsplash
  • Mybaggage
  • Plato

Why teams use it

See what customers actually did

Bring relevant product events into customer context so support understands what happened before the ticket arrived.

Give AI agents behavioral context

Let agents use supported product activity alongside the customer's message when investigating an issue.

Trigger support from customer events

Start workflows or agent work when important product events happen instead of waiting for a customer to complain.

Connect product behavior to conversations

Give your team a clearer picture of the customer experience by combining what they say with what they actually did.

HelplyHelply×Segment

How to install

Step 1

Connect Segment

Configure Helply as a supported destination or connection.

Step 2

Choose events

Select the product and customer events Helply should receive.

Step 3

Map identities

Connect events to the appropriate Helply customers and configure event-driven workflows.

Frequently asked questions

Yes.

Yes, where configured.

Supported events can be used as Triggers.

Yes.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

Connect Segment to Helply.

Meet your customers where they are and give every team the full story.