Turn product events into customer support context.
Connect Segment so Helply knows what customers actually did before they asked for help.
Trusted by 1,400+ companies globally
Available to every Helply agent and teammate
Why teams use Helply with Segment
See what customers actually did
Bring relevant product events into customer context so support understands what happened before the ticket arrived.
Give AI agents behavioral context
Let agents use supported product activity alongside the customer's message when investigating an issue.
Trigger support from customer events
Start workflows or agent work when important product events happen instead of waiting for a customer to complain.
Connect product behavior to conversations
Give your team a clearer picture of the customer experience by combining what they say with what they actually did.
How to install
- 01
Connect Segment
Configure Helply as a supported destination or connection.
- 02
Choose events
Select the product and customer events Helply should receive.
- 03
Map identities
Connect events to the appropriate Helply customers and configure event-driven workflows.
Can product events appear in customer context?
Yes.
Can AI agents use Segment events?
Yes, where configured.
Can an event trigger support work?
Supported events can be used as Triggers.
Can we choose which events Helply receives?
Yes.
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Connect Segment to Helply.
Meet your customers where they are and give every team the full story.
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