01
Know who's asking
Pass customer and account context into Helply so your team knows who they're helping before the conversation even starts.
Helply Chat
Put AI-powered support inside your product.
Give customers a fast way to ask questions, get answers, and reach your team without leaving your website or app.
- Unlimited users
- Pay only for AI work
- 14-day free trial
CHAT_WIDGET.EXEResolved
Chat · Logged-in customer, Pro plan
- ● Customer + account context passed in
- ● Customer Agent searching knowledge
- ● Answer delivered instantly
- ● Escalation rule met: human needed
- ● Full conversation handed to team
Chat WidgetHelply
Trusted by 1,400+ companies globally
Why teams use it
Support that feels like your product.
02
Answer instantly with AI
Customer Agent can use your knowledge and customer context to resolve supported questions without making customers wait for your team.
03
Escalate without starting over
When a human is needed, hand over the entire conversation and context so customers never have to repeat themselves.
04
Make support feel like your product
Customize the widget to match your brand and create a support experience that feels native to your website or app.
How to install
Live in three steps.
CHAT_WIDGET.FLOW
- 01
Create your widget
Configure your chat experience inside Helply.
- 02
Add Helply to your product
Install the provided snippet on your website or inside your application.
- 03
Configure your experience
Choose branding, customer context, AI behavior, and escalation rules.
FAQ
Questions, answered.
Can AI answer customers directly?
Yes. Customer Agent can respond directly when it has the knowledge, context, and confidence required.
Can customers reach a human?
Yes. Conversations can be escalated to your team whenever human help is needed.
Can Helply identify logged-in customers?
Supported customer information can be passed into Helply so conversations start with context.
Can we customize the widget?
Yes. Configure the experience to fit your brand and support workflow.
Related integrations
Connect Helply to the tools your business runs on.
- MessagingSlackBring Slack Connect and customer channels into Helply so conversations become trackable support issues your team and AI agents can actually resolve.
- MessagingMicrosoft TeamsBring customer conversations from Microsoft Teams into Helply so your team can manage them alongside every other support channel.
- MessagingWhatsAppBring WhatsApp conversations into Helply so humans and AI agents can manage them alongside every other customer interaction.
- EmailEmailBring support@, billing@, onboarding@, and other customer-facing addresses into Helply.
- EmailGmailConnect customer-facing Gmail inboxes to Helply and add the workflows, context, reporting, and AI of a modern helpdesk.
- EmailOutlook MailConnect customer-facing Outlook mailboxes to Helply and manage them alongside every other support channel.