Helply + Claude: your AI, our system of record.
Keep the Claude workflows you've built. Give them a real helpdesk underneath.
Two ways to run it
Headless
Your AI does the work through Helply's MCP. Helply is the inbox, history, SLAs and reporting.
Side by side
Helply's Support and Assist agents handle what they're best at. Your Claude skills handle the rest.
What your AI can do in Helply
Search and read tickets
Read customer and account history
Read and update knowledge base articles
Draft and send replies
Update status, tags and assignment
Create tickets
Why not just build it on a shared inbox?
Shared history and audit trail
SLAs, routing and reporting your team already expects
One place for humans and every AI to work the same queue
Teams doing this
A multi-brand subscription company handling 40k emails a month across 60 inboxes runs its own Claude automations on top of Helply.
A ticket marketplace connects its own MCP server so agents can look up transactions and process refunds safely.
Put a real helpdesk under your AI.
Run your own Claude workflows on the same queue your team works.