Assist Agent
Give every support rep an AI teammate.
Assist works alongside your team to investigate issues, find answers, understand customers, draft responses, and take action without leaving Helply.
Trusted by 1,300 companies globally
Why teams use Assist
Investigate faster
Search customer history, knowledge, and connected Tools without jumping between systems.
Write better responses
Draft answers grounded in the conversation, customer context, and your company’s Guidelines.
Know what to do next
Ask questions, get recommendations, and understand the next best Action for any customer issue.
Get work done from one place
Update records, create issues, trigger workflows, and take supported Actions directly from Helply.
How Assist works
Starts with context
Assist already understands the conversation, customer, and where your rep is working.
Investigates
Searches knowledge, Memory, and connected Tools to understand what’s happening.
Recommends
Answers questions, drafts responses, summarizes information, and suggests what should happen next.
Acts
Your team can direct Assist to take supported Actions without leaving the conversation.
Frequently asked questions about AI Agent Assist
AI Agent Assist is an AI assistant that works alongside customer support agents to help them resolve customer issues faster. Helply's AI Agent Assist understands the context of each conversation, investigates issues, finds relevant information, recommends next steps, drafts responses, and takes actions for your team. It works with your other AI agents.
AI Agent Assist uses AI to understand customer conversations and help support agents complete the work required to resolve them. Helply can use your knowledge base, previous conversations, customer data, account information, and connected integrations to investigate an issue and determine what should happen next.
AI Agent Assist can investigate issues, find answers, summarize conversations, draft responses, recommend next steps, retrieve customer information, and take actions in connected systems. It reduces the manual research and repetitive work required to resolve customer requests. Learn more about Helply's AI agents.
An AI chatbot primarily interacts directly with customers. AI Agent Assist works alongside human support agents, helping them investigate issues, make decisions, communicate with customers, and complete customer support work while keeping the human agent in control.
Yes. AI Agent Assist can investigate customer issues using information from conversations, knowledge bases, customer and account data, previous support interactions, and connected systems. Helply brings this context together through its integrations so agents don't have to manually search across multiple tools.
Yes. AI Agent Assist can take actions using connected tools, APIs, and workflows. Depending on the permissions you configure, Helply can update customer information, trigger workflows, interact with other systems, and complete tasks on behalf of an agent through its integrations.
It can. When confidence is high and you've configured Helply to do so, AI can respond directly to customers in the appropriate support channel. When human judgment is needed, Helply can investigate the issue and prepare the context, recommended action, or response for an agent. See how Helply's AI agents and AI Agent Assist work together.
AI Agent Assist is designed to make customer support agents more productive. It handles repetitive research, investigation, and support work so human agents can focus on complex issues, customer relationships, and situations that require judgment.
AI Agent Assist can use customer conversations, knowledge bases, account information, product data, previous support interactions, and information from connected integrations. This gives the AI more context to investigate issues and provide relevant assistance.
AI Agent Assist reduces the time agents spend searching for information, investigating issues, writing responses, and switching between tools. By doing more of this work alongside each agent, support teams can handle more customer conversations without increasing headcount at the same rate.
The complete system for human and AI customer service.
Helply is the complete AI-native support platform: everything you expect from Zendesk, rebuilt around AI agents that investigate, resolve, and act.