Analytics & Reporting
Know exactly what's happening across your support operation.
See how your team and AI agents are performing, where customers are getting stuck, and what needs your attention. Helply turns every support interaction into insights you can actually use.
Trusted by 1,300 companies globally
Support analytics without the reporting project.
See the important numbers immediately
Helply gives you a clear view of the metrics that matter across human and AI-powered support. Track conversations, resolutions, response times, escalations, customer feedback, and AI performance without piecing together reports across multiple tools. Your support data is organized around how your team actually works, so you can understand what’s happening as soon as you open Analytics.
Go from numbers to answers
Reporting should tell you more than what happened. Use Helply to uncover why conversations are escalating, which issues keep repeating, where AI needs better knowledge or guidance, and where your team is spending unnecessary time. The goal isn’t more dashboards. It’s knowing what to improve next.
Turn every support metric into a better customer experience.
Support performance
See how your support operation is performing.
Understand conversation volume, response times, resolution trends, backlog, customer feedback, and team performance in one place. Spot changes early, identify bottlenecks, and see exactly where support is slowing down.
AI agent performance
Know what your AI agents are actually getting done.
Measure the work your AI agents complete, not simply how often they’re used. See what they resolve automatically, where they need human help, which types of requests cause escalations, and how their performance changes over time. Helply makes it easy to see whether AI is making support faster, more efficient, and more effective.
Customer signals
Understand what customers are telling you.
Every support conversation contains signals about your product and your customers. Helply surfaces recurring problems, customer friction, common questions, negative feedback, and emerging patterns so your team can act before small issues become bigger ones. Support stops being a queue of tickets and becomes a source of intelligence for the entire company.
Your support operation should get smarter every day.
Helply connects analytics back to the way your AI agents and team work. See where agents succeed. Find where they struggle. Identify missing knowledge, unclear instructions, repetitive work, and processes that need improvement.
Then use those insights to continuously improve your knowledge, guidance, processes, and AI agents. The more Helply works, the better your support system becomes.
Frequently asked questions
Helply gives you visibility across customer conversations, human support activity, and AI agent performance. Track metrics like conversation volume, response and resolution performance, AI resolutions, escalations, customer feedback, and the work being completed by your agents.
Helply shows what your AI agents are doing across customer conversations, including what they resolve, where they escalate to a human, and where they struggle to complete the work. This gives your team a clear picture of where AI is working well and where knowledge, guidance, or processes need improvement.
Yes. Helply is designed around a support team where humans and AI agents work together. You can understand how work moves between them, what AI handles on its own, what reaches your team, and how the overall operation is performing.
Helply helps identify the conversations and workflows where agents perform well and where they need help. Those patterns can reveal gaps in your knowledge, guidance, integrations, and processes so your team knows what to improve next.
Yes. Helply analyzes the signals coming through customer conversations so your team can identify repeated questions, friction points, product issues, and other patterns that may otherwise disappear inside individual tickets.
No. Support leaders can use it to understand operational performance, while product, customer success, and company leadership can use the same customer signals to understand what customers are experiencing and where the business should improve.
The complete system for human and AI customer service.
Helply is the complete AI-native support platform: everything you expect from Zendesk, rebuilt around AI agents that investigate, resolve, and act.