WhatsApp + Helply
Support customers where they already message you.
Bring WhatsApp conversations into Helply so humans and AI agents can manage them alongside every other customer interaction.
Trusted by 1,300 companies globally
Why teams use it
Support customers where they already are
Bring supported WhatsApp conversations into Helply without asking customers to change how they communicate with you.
Reply from one workspace
Your team works from Helply while customers continue the conversation in WhatsApp.
Give AI agents customer context
Helply agents can use conversation history, knowledge, customer information, and connected Tools to provide better answers.
Run one support operation
Apply the same routing, automation, Guidelines, AI agents, and reporting you use across your other support channels.
Helply×How to install
Step 1
Connect WhatsApp
Choose WhatsApp in Helply and connect your supported business account.
Step 2
Configure your channel
Choose the supported WhatsApp channel customers will use.
Step 3
Set your support rules
Configure routing, AI behavior, and human escalation.
Frequently asked questions
Yes, for supported conversations and configurations.
No. Customers continue using WhatsApp normally.
Yes. Helply can hand the conversation to your team with context preserved.
Yes. WhatsApp becomes part of the same support operation as your other connected channels.
Connect Helply to the tools your business runs on.
Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.
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Email
Bring support@, billing@, onboarding@, and other customer-facing addresses into Helply.
Connect WhatsApp to Helply.
Meet your customers where they are and give every team the full story.