Helply
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Support customers where they already message you.

Bring WhatsApp conversations into Helply so humans and AI agents can manage them alongside every other customer interaction.

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Inbox › WhatsApp
EJS
+1 401 555 0142WhatsApp
RRosa Lima via WhatsApp · 9:41 AM
My order says delivered but it isn’t here
Helply AI working
Read the conversationChecked the accountTook the action
Resolved in WhatsApp 19 secs

Why teams use Helply with WhatsApp

Support customers where they already are

Bring supported WhatsApp conversations into Helply without asking customers to change how they communicate with you.

Reply from one workspace

Your team works from Helply while customers continue the conversation in WhatsApp.

Give AI agents customer context

Helply agents can use conversation history, knowledge, customer information, and connected Tools to provide better answers.

Run one support operation

Apply the same routing, automation, Guidelines, AI agents, and reporting you use across your other support channels.

WhatsApp › Rosa Lima
EJS
+1 401 555 0142WhatsApp
RRosa Lima via WhatsApp · 9:41 AM
My order says delivered but it isn’t here
Helply AI working
Checked courier
Resolved in WhatsApp 15 secs
Inbox › All
EJS
All conversationsEvery channel, one agent
D
Dana Whitfield EmailWhere can I download last month’s invoice?
Resolved by AI
M
Marco Bellini ChatCan I change the email on my account?
Resolved by AI
P
Priya Nair Slack ConnectWebhook retries failing with a 401
Resolved by AI
L
Lena Fischer Microsoft TeamsHow do I add a teammate as an admin?
Resolved by AI
R
Rosa Lima WhatsAppMy order says delivered but it isn’t here
Resolved by AI
J
James Okafor SMSReset my password please
Resolved by AI
WhatsApp › Rosa Lima
EJS
Rosa LimaKnown customer
Orders6
Last order#48213 · $86.40
Member since2024
Analytics › Channels
EJS
All channelsLast 30 days
WhatsApp2,104conversations
AI resolved67%end to end
CSAT95%+2 pts
WhatsApp2104
Email6200
Chat4900

How to install

  1. 01

    Connect WhatsApp

    Choose WhatsApp in Helply and connect your supported business account.

  2. 02

    Configure your channel

    Choose the supported WhatsApp channel customers will use.

  3. 03

    Set your support rules

    Configure routing, AI behavior, and human escalation.

Frequently asked questions

Start your free trial today

Start free trial
Can AI agents respond in WhatsApp?

Yes, for supported conversations and configurations.

Do customers need to install anything new?

No. Customers continue using WhatsApp normally.

Can conversations escalate to humans?

Yes. Helply can hand the conversation to your team with context preserved.

Will WhatsApp appear with our other channels?

Yes. WhatsApp becomes part of the same support operation as your other connected channels.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

Slack

Bring Slack Connect and customer channels into Helply so conversations become trackable…

Microsoft Teams

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Discord

Separate genuine customer issues from community chatter and bring the conversations that…

Telegram

Connect Telegram conversations to Helply and manage them alongside every other customer channel.

Helply Chat Widget

Give customers a fast way to ask questions, get answers, and reach your team without…

Email

Bring support@, billing@, onboarding@, and other customer-facing addresses into Helply.

Connect WhatsApp to Helply.

Meet your customers where they are and give every team the full story.

AI credits pooled across your workspace. Book a demo →