Pylon pricing, explained.
What each Pylon plan costs per seat, how its AI credits are sold, and what a team actually spends. Compared with Helply, plan by plan.
Prices checked November 2026 · usepylon.com/pricing
Pylon plans at a glance
Pylon’s list prices, as published in November 2026.
- Viewer seats
- Core support
- Analytics
- Automations
- Skills
- RBAC
- Customer portal
- Custom reporting
- Data warehouse
- Microsoft Teams
- MSA
- SAML SSO
- Audit logs
- HIPAA support
- Sandbox
Pylon has a minimum seat count for new customers but doesn’t publish the number. Standard contracts are annual, with multi-year deals available. Source: usepylon.com/pricing, checked November 2026.
What costs extra
The plan price is the starting point. AI and other usage are billed on top.
| Add-on | Price | What you get |
|---|---|---|
| AI credits | Priced by sales | The Assist Agent, Support Agent, Slack Agent and Automations run on credits, bought pay-as-you-go or committed upfront. |
| Account Intelligence | $10 per customer account a month | Health scores and account views, with a 50-account minimum. |
| Phone | $35 per seat a month | Calls, recordings, transcripts and IVR. |
| SAML SSO | $125 a month | Add-on on Advanced; included in Enterprise. |
What a team actually pays
Five agents and 1,000 conversations a month on Pylon, line by line, next to Helply.
- Professional seats5 seats × $89, annual contract$445
- AI creditsAssist and Support Agents, priced by salesQuoted
Yearly list prices, 5 agents and 1,000 conversations a month, with AI resolving about half.
- Team plan10 agents, 15,000 AI credits$499
- Assist Agent and Support AgentIncluded in the plan$0
- Extra AI credits15,000 included, about 6,000 used$0
Billed yearly, AI included. Slack Connect and SLAs are on Team; Microsoft Teams and the customer portal start on Pro at $999 a month.
As your team grows
Pylon Professional, before AI credits, against the Helply plan with Slack Connect that fits the same team, at about 200 conversations per agent a month.
| Team size | Pylon a month | How it adds up | Helply a month | What’s included |
|---|---|---|---|---|
| 5 agents | $445+ | $445 seats, plus AI credits | Team, $499 | 10 agents, 15,000 credits |
| 10 agents | $890+ | $890 seats, plus AI credits | Team, $499 | 10 agents, 15,000 credits |
| 25 agents | $2,225+ | $2,225 seats, plus AI credits | Pro, $999 | 25 agents, 50,000 credits |
Yearly list prices. Pylon doesn’t publish credit prices, so its totals exclude AI. Helply plans include the Assist Agent and Support Agent, with AI credits shared across the team.
Price your own team
Move the sliders to compare Pylon with Helply for your agents and volume.
Helply vs. Pylon for your team
A credit is one unit of work the AI does for your team. Summarizing a thread uses 1, and drafting a reply uses 2. Investigating across your tools uses 6, and resolving a conversation end to end uses 10.
One conversation never uses more than 15 credits, however many steps it takes. Spam, notifications and auto-replies, handoffs to a person after an AI attempt, and testing in the Playground don’t use any. Credits are pooled across your whole team.
AI credits move with your conversations: from 1 per conversation (a summary or triage only) up to 15, the most one conversation can use. Resolving about half end to end is roughly 6.
Helply Team$499
$499 plan, 10 human agents included, billed annually (15% off)Top-ups at $40 per 1,000 credits. Assist and Support Agents includedPylon$445+
$445 for 5 seats ($89 Professional seat, annual contract)Plus AI credits for the Assist and Support Agents, priced by Pylon’s sales team$54 a month more on Helply, with 15,000 AI credits included
Monthly estimates at list price. Helply prices are from our pricing page: 15% less with annual billing, with credit top-ups at $40 per 1,000; competitor prices are the ones cited on this page, billed yearly where they offer it. Taxes, add-ons and discounts aren’t included.
How to lower your Pylon bill
- 01
Get the credit price in writing
Pylon’s sales team estimates your credits. Ask for the per-credit price and what each agent action uses.
- 02
Check which plan you need
Microsoft Teams and the customer portal need Advanced at $139 per seat. On Helply, both start on Pro at $999 a month.
- 03
Commit only to what you’ll use
Committed credits come with a discount, but you pay for them upfront.
- 04
Price the alternative
Helply publishes its plan and top-up prices, and every plan includes AI agents and AI assistance for your team.
Comparing Pylon?
Helply pricing, side by side
Helply plans start at $99 a month for up to 2 agents, billed yearly. Every plan includes the Assist Agent, which drafts replies beside your team, and the Support Agent, which resolves conversations with customers. There is no per-agent AI add-on.
AI work draws on a monthly pool of credits shared across your team: 2,500 on Starter up to 100,000 on Growth. Most teams use about 6 credits a conversation when AI resolves around half of them.
See Helply pricingHow much does Pylon cost per seat?
Pylon lists Professional at $89 and Advanced at $139 per seat a month on an annual contract. Enterprise is a custom quote.
How are Pylon’s AI credits priced?
Pylon’s agentic features run on credits, bought pay-as-you-go or committed upfront. Its pricing page shows no credit price; its sales team estimates what you need.
Is there a minimum number of seats?
Yes. Pylon has a minimum seat count for new customers, but doesn’t publish the number.
Does Pylon have a free trial?
Pylon offers free trials for prospects, set up by a sales representative. There is no free plan.
How does Helply pricing compare?
Five Pylon Professional seats list at $445 a month on an annual contract, before AI credits. Helply Team is $499 a month billed yearly, $54 more, with 10 agents, 15,000 AI credits and Slack Connect included.
AI credits included each month on Helply Team, $499 a month billed yearly.
Start a 14-day free trial, scope your Pylon import with us on a demo, and see what your team pays on Helply.
Every plan includes the Assist Agent and Support Agent. 14-day free trial, no credit card. Book a demo →