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Connect customer issues directly to product work.

Link support conversations to Linear so product and engineering know who's affected and support knows when something ships.

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All tickets › Ledgerly #34
EJS
Ledgerly #34SSO keeps looping
P2
AAna Ruiz via email · 9:41 AM
SSO keeps looping us back to the login page.
Helply AI working
Linear · ENG-482 shippedChecked release notes
Followed up with 4 customers 3 secs

Why teams use Helply with Linear

Connect every affected customer to one issue

Link multiple support conversations to the same Linear issue instead of creating duplicate engineering work for every customer report.

Give engineering the customer context

Send the issue, conversation, and useful reproduction details so developers understand the real customer problem behind the work.

Show the impact behind the issue

Help product and engineering see how many customers are affected and which accounts are waiting for a resolution.

Close the loop when something ships

Keep support connected to the Linear issue so your team knows when it's time to follow up with affected customers.

Linear › ENG-482
EJS
ENG-482 · SSO loops on Okta4 conversations linked
LedgerlySSO keeps looping us back to login
Linked
OrbitCan’t sign in after password reset
Linked
AtlasOkta login stuck
Linked
NimbusSSO redirect loop
Linked
Linear › ENG-482
EJS
Sent to LinearENG-482
Customer report“SSO keeps looping us back to login”
Steps to reproduceReset password, then sign in with Okta
EnvironmentOkta · SAML
Linked tickets#34, #27, #40, #31
Linear › Impact
EJS
Who’s waiting on ENG-4824 accounts
LedgerlyGrowth · 120 seats · 6 days open
P1
OrbitPro · 38 seats · 4 days open
P2
AtlasPro · 22 seats · 3 days open
P2
NimbusStarter · 3 seats · 1 day open
P3
All tickets › Ledgerly #34
EJS
Ledgerly #34SSO keeps looping
P2
AAna Ruiz via email · 9:41 AM
SSO keeps looping us back to the login page.
Helply AI working
Linear · ENG-482 shippedChecked release notes
Followed up with 4 customers 3 secs

How to install

  1. 01

    Connect Linear

    Authorize your Linear workspace from Helply.

  2. 02

    Choose teams and issue settings

    Configure where customer issues should be created or linked.

  3. 03

    Configure follow-up

    Choose how supported status changes should flow back into your support workflow.

Frequently asked questions

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Can multiple tickets link to one Linear issue?

Yes.

Can Helply create Linear issues?

Where configured and supported.

Can engineering context come back into Helply?

Supported issue updates can keep support informed.

What happens when an issue is completed?

Helply can use that event to help your team follow up with affected customers.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

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Connect support conversations with the tasks your product and engineering teams already manage.

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Connect Linear to Helply.

Meet your customers where they are and give every team the full story.

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