Groove is now Helply.
Linear

Linear + Helply

Connect customer issues directly to product work.

Link support conversations to Linear so product and engineering know who's affected and support knows when something ships.

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Why teams use it

Connect every affected customer to one issue

Link multiple support conversations to the same Linear issue instead of creating duplicate engineering work for every customer report.

Give engineering the customer context

Send the issue, conversation, and useful reproduction details so developers understand the real customer problem behind the work.

Show the impact behind the issue

Help product and engineering see how many customers are affected and which accounts are waiting for a resolution.

Close the loop when something ships

Keep support connected to the Linear issue so your team knows when it's time to follow up with affected customers.

HelplyHelply×Linear

How to install

Step 1

Connect Linear

Authorize your Linear workspace from Helply.

Step 2

Choose teams and issue settings

Configure where customer issues should be created or linked.

Step 3

Configure follow-up

Choose how supported status changes should flow back into your support workflow.

Frequently asked questions

Yes.

Where configured and supported.

Supported issue updates can keep support informed.

Helply can use that event to help your team follow up with affected customers.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

Connect Linear to Helply.

Meet your customers where they are and give every team the full story.