Connect customer problems to engineering work.
Bring Jira and Helply together so support can escalate issues with context and customers don't disappear after engineering takes over.
Trusted by 1,400+ companies globally
Available to every Helply agent and teammate
Why teams use Helply with Jira
Connect customer problems to engineering work
Create or link Jira issues without losing the conversation and customer context that caused the escalation.
Collapse duplicate reports
Associate multiple customer conversations with the same engineering issue instead of flooding Jira with duplicates.
Keep support and engineering in sync
Give support visibility into what's happening after an issue moves to engineering.
Follow up when the fix ships
Use supported Jira status changes to identify customers waiting to hear that their issue has been resolved.
How to install
- 01
Connect Jira
Authorize Jira from Helply.
- 02
Choose projects
Select the supported projects and issue types your team uses.
- 03
Configure your workflow
Choose how issues are created, linked, updated, and returned to support.
Can multiple customer reports link to one Jira issue?
Yes.
Can Helply create Jira issues?
Where configured.
Can we link an existing Jira issue?
Yes.
Can Jira status changes trigger support workflows?
Yes, for supported configurations.
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Connect Jira to Helply.
Meet your customers where they are and give every team the full story.
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