Groove is now Helply.
Jira

Jira + Helply

Connect customer problems to engineering work.

Bring Jira and Helply together so support can escalate issues with context and customers don't disappear after engineering takes over.

Trusted by 1,300 companies globally

  • Kickbase
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  • Inner Circle
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  • Kami
  • Simplefocus
  • Unsplash
  • Mybaggage
  • Plato

Why teams use it

Connect customer problems to engineering work

Create or link Jira issues without losing the conversation and customer context that caused the escalation.

Collapse duplicate reports

Associate multiple customer conversations with the same engineering issue instead of flooding Jira with duplicates.

Keep support and engineering in sync

Give support visibility into what's happening after an issue moves to engineering.

Follow up when the fix ships

Use supported Jira status changes to identify customers waiting to hear that their issue has been resolved.

HelplyHelply×Jira

How to install

Step 1

Connect Jira

Authorize Jira from Helply.

Step 2

Choose projects

Select the supported projects and issue types your team uses.

Step 3

Configure your workflow

Choose how issues are created, linked, updated, and returned to support.

Frequently asked questions

Yes.

Where configured.

Yes.

Yes, for supported configurations.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

Connect Jira to Helply.

Meet your customers where they are and give every team the full story.