01
Connect customer problems to engineering work
Create or link Jira issues without losing the conversation and customer context that caused the escalation.
Jira + Helply
Connect customer problems to engineering work.
Bring Jira and Helply together so support can escalate issues with context and customers don't disappear after engineering takes over.
- Unlimited users
- Pay only for AI work
- 14-day free trial
Jira
Trusted by 1,400+ companies globally
Why teams use it
02
Collapse duplicate reports
Associate multiple customer conversations with the same engineering issue instead of flooding Jira with duplicates.
03
Keep support and engineering in sync
Give support visibility into what's happening after an issue moves to engineering.
04
Follow up when the fix ships
Use supported Jira status changes to identify customers waiting to hear that their issue has been resolved.
How to install
- Step 1
Connect Jira
Authorize Jira from Helply.
- Step 2
Choose projects
Select the supported projects and issue types your team uses.
- Step 3
Configure your workflow
Choose how issues are created, linked, updated, and returned to support.
Frequently asked questions
Can multiple customer reports link to one Jira issue?
Yes.
Can Helply create Jira issues?
Where configured.
Can we link an existing Jira issue?
Yes.
Can Jira status changes trigger support workflows?
Yes, for supported configurations.
Connect Helply to the tools your business runs on.
Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.
- LinearLink support conversations to Linear so product and engineering know who's affected and support knows when something ships.
- GitHub IssuesLink Helply conversations to GitHub Issues so engineering gets the context and support keeps track of every customer waiting on the fix.
- ShortcutKeep support and engineering aligned from the first customer report through the moment the work ships.
- ClickUpConnect support conversations with the tasks your product and engineering teams already manage.
- AsanaTurn customer-reported work into trackable tasks while keeping support connected to what happens next.
- CursorGive technical support and engineering better context by connecting Helply customer issues with the environment where your team works on code.
Connect Jira to Helply.
Meet your customers where they are and give every team the full story.Unlimited users. Pay only for AI work.