Knowledge Agent
Turn every resolution into better knowledge.
Knowledge Agent learns from customer conversations to find missing answers, surface outdated information, and continuously improve what your humans and AI know.
Trusted by 1,300 companies globally
Why teams use Knowledge Agent
Find knowledge gaps
Identify questions customers keep asking that your existing knowledge doesn’t answer well.
Learn from real resolutions
Turn useful answers buried in support conversations into reusable knowledge.
Keep knowledge current
Surface information that may be outdated, incomplete, or inconsistent with how your team actually solves problems.
Make every agent smarter
Better knowledge improves the answers produced by Support, Assist, and your team.
How Knowledge Agent works
Watches what customers ask
Analyzes questions and the resolutions your team provides.
Checks your knowledge
Compares those conversations against the information your team and agents already have.
Finds the gaps
Identifies missing, weak, or outdated knowledge.
Improves what everyone knows
Helps turn proven resolutions into reusable knowledge for customers, humans, and AI.
Frequently asked questions about the Knowledge Agent
Knowledge Agent identifies missing knowledge and helps turn useful support interactions into reusable content that keeps your documentation accurate as your business changes.
Your team can review suggested knowledge before making it available to customers or other AI agents.
It uses signals from real support interactions, including repeated questions, escalations, unsuccessful answers, and areas where existing knowledge isn't enough.
Yes. Knowledge Agent can identify existing content that needs to be expanded, clarified, or updated, and retire anything that no longer applies.
Yes. Approved knowledge becomes available to your other Helply agents, so every agent has better information the next time it meets a similar issue.
The complete system for human and AI customer service.
Helply is the complete AI-native support platform: everything you expect from Zendesk, rebuilt around AI agents that investigate, resolve, and act.