Customer support built for B2B SaaS companies.
Bring every customer conversation, account and product signal together. Give your team AI agents that investigate issues, take action in your stack, and help you support more customers without adding more people.
Trusted by 1,400+ companies globally
Why B2B SaaS teams use Helply
Know the account behind every ticket
See the customer, company, previous conversations, product activity, and relationship behind every support request.
Support customers across every channel
Manage email, chat, Slack Connect, Microsoft Teams, and other customer channels from one place. Slack Connect starts on Team, Microsoft Teams on Pro.
Give technical questions to AI first
The Support Agent can search knowledge, investigate connected systems, understand previous issues, and resolve what it can before a human steps in.
Turn support into customer intelligence
On Team and up, Background Agents find knowledge gaps and emerging issues. Pro and up add churn risk, feature requests and revenue opportunities.
Slack message · Technical issue · Billing question · Feature request
See the customer, company, previous conversations, product activity, and relationship behind every support request.
Manage email, chat, Slack Connect, Microsoft Teams, and other customer channels from one place. Slack Connect starts on Team, Microsoft Teams on Pro.
The Support Agent can search knowledge, investigate connected systems, understand previous issues, and resolve what it can before a human steps in.
On Team and up, Background Agents find knowledge gaps and emerging issues. Pro and up add churn risk, feature requests and revenue opportunities.
Slack message · Technical issue · Billing question · Feature request
Built for how B2B SaaS support actually works.
B2B SaaS support isn't just answering tickets. A single customer issue can need the account and plan, product usage, engineering context, billing, internal collaboration, and several systems to resolve.
Helply gives your humans and AI agents the context and tools to handle the whole issue from one place.
How Helply works for B2B SaaS
- 01
Bring every customer channel together
Email, chat, Slack, Teams, and other connected channels flow into one help desk.
- 02
Connect the customer context
Bring in CRM, billing, product, engineering, and other business data.
- 03
Put AI to work
The Support Agent works directly with customers. Background Agents on Team and up monitor what’s happening. The Assist Agent works alongside your team.
- 04
Take action
Resolve issues, update systems, escalate to engineering, identify risks, capture product feedback, and trigger workflows.
Built for lean teams
Support more customers without building a massive support team. The Support Agent resolves routine questions, so your agents focus on the accounts that need them.
$499 a month for 10 agents on Team, billed yearly
Every plan includes the Assist Agent and Support Agent, with AI credits shared across your team. Team adds Slack Connect, round robin and SLAs, and extra agents at $49 a month each. Microsoft Teams starts on Pro.
Teams that moved their B2B support to Helply
Moved fully off Zendesk to Helply.
“Two products, two knowledge bases, and every tool wanted to mash them into one. On top of that, Zendesk charged us for every person who just wanted to read a ticket.”
Jacqueline AntworthDirector of Customer Experience, Proposify
Replaced its Zendesk and GitHub setup with Helply.
“Helply forced us to run support properly. It resolves the deep technical tickets, keeps our docs honest, and remembers every fix, so the whole thing compounds.”
How is Helply different for B2B SaaS support?
B2B SaaS support ties every conversation to the account behind it: the company, stakeholders, product activity, and relationship. Humans and AI agents resolve issues with full context.
Which channels can B2B SaaS teams support?
Email, chat, Slack Connect, Microsoft Teams, and other connected customer channels all flow into one help desk. Slack Connect starts on Team and Microsoft Teams on Pro.
Can AI handle technical questions?
Yes. The Support Agent can search your knowledge, investigate connected systems, understand previous issues, and resolve what it can before a human steps in.
How does Helply help cross-functional teams?
Helply prices plans by human agents, the people on your team who reply to customers. Team includes 10 agents, with more at $49 a month each. It also connects HubSpot, Jira, Linear and GitHub, so issues reach success and engineering in their own tools.
What do Background Agents do for B2B SaaS?
On Team and up, they surface knowledge gaps and emerging issues. Pro and up add churn risk, feature requests and revenue opportunities, and Growth adds account health scores.
Scale customer support. Not headcount.
Everything you expect from Zendesk, rebuilt from the ground up for AI agents that investigate, resolve, and act.
Every plan includes the Assist Agent and Support Agent. 14-day free trial, no credit card. Book a demo →