Groove is now Helply.
Telegram

Telegram + Helply

Bring Telegram support into your help desk.

Connect Telegram conversations to Helply and manage them alongside every other customer channel.

Trusted by 1,300 companies globally

  • Kickbase
  • Rumble
  • Xeropan
  • Inner Circle
  • Infrakit
  • Kami
  • Simplefocus
  • Unsplash
  • Mybaggage
  • Plato

Why teams use it

Turn Telegram chats into support

Bring supported customer conversations into Helply so they're tracked, owned, and managed like every other support request.

Keep customers in Telegram

Your team works from Helply while customers continue using the channel they already prefer.

Connect conversations to customers

Associate Telegram conversations with the right customer and account so previous context doesn't disappear.

Use the same automation everywhere

Apply your existing routing, workflows, Guidelines, and AI agents instead of building a separate Telegram support process.

HelplyHelply×Telegram

How to install

Step 1

Connect Telegram

Configure your Telegram connection inside Helply.

Step 2

Choose conversations

Select the supported customer interactions you want connected.

Step 3

Configure support

Set routing, ownership, AI behavior, and escalation.

Frequently asked questions

Yes.

Supported customer conversations can be managed as Helply support issues.

Yes, where configured.

Yes.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

Connect Telegram to Helply.

Meet your customers where they are and give every team the full story.