Helply
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Bring Telegram support into your help desk.

Connect Telegram conversations to Helply and manage them alongside every other customer channel.

Trusted by 1,400+ companies globally

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Inbox › Telegram
EJS
Helply SupportTelegram
MMarco Bellini via Telegram · 9:41 AM
Can I change the email on my account?
Helply AI working
Read the conversationChecked the accountTook the action
Resolved in Telegram 19 secs

Why teams use Helply with Telegram

Turn Telegram chats into support

Bring supported customer conversations into Helply so they're tracked, owned, and managed like every other support request.

Keep customers in Telegram

Your team works from Helply while customers continue using the channel they already prefer.

Connect conversations to customers

Associate Telegram conversations with the right customer and account so previous context doesn't disappear.

Use the same automation everywhere

Apply your existing routing, workflows, Guidelines, and AI agents instead of building a separate Telegram support process.

Inbox › Telegram
EJS
TelegramIn your inbox
Atlas · James OkaforCan I change my email?
New
Juniper · Rosa LimaOrder question
Resolved
Telegram › James Okafor
EJS
Helply SupportTelegram
JJames Okafor via Telegram · 9:41 AM
Can I change the email on my account?
Helply AI working
Verified identity
Replied in Telegram 7 secs
Customers › Atlas
EJS
James OkaforMatched to Atlas
AccountAtlas · Growth plan
ChannelsTelegram, email
Past tickets4
Workflows › Telegram
EJS
Same automationEvery channel
R
RoutingBy topic
On
S
SLAs1 hour first reply
On
S
Support agentAnswers first
On

How to install

  1. 01

    Connect Telegram

    Configure your Telegram connection inside Helply.

  2. 02

    Choose conversations

    Select the supported customer interactions you want connected.

  3. 03

    Configure support

    Set routing, ownership, AI behavior, and escalation.

Frequently asked questions

Start your free trial today

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Can customers continue using Telegram?

Yes.

Do Telegram conversations become tickets?

Supported customer conversations can be managed as Helply support issues.

Can AI agents respond?

Yes, where configured.

Can Telegram use the same workflows as other channels?

Yes.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

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Helply Chat Widget

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Email

Bring support@, billing@, onboarding@, and other customer-facing addresses into Helply.

Connect Telegram to Helply.

Meet your customers where they are and give every team the full story.

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