Help Scout pricing, explained.
What each Help Scout plan costs per user, what Envoy adds, and what a team actually spends. Compared with Helply, plan by plan.
Prices checked November 2026 · helpscout.com/pricing
Help Scout plans at a glance
Help Scout’s list prices, as published in November 2026.
- Up to 5 users
- 1 inbox
- 1 Docs site
- 100 contacts a month
- Up to 25 users
- Live chat and SMS
- WhatsApp and social
- One basic SLA policy
- Up to 50 users
- Advanced workflows
- Customer portal
- Unlimited AI Drafts
- Round robin
- Minimum 10 users
- Unlimited workflows and SLAs
- SSO
- HIPAA
- Up to 50 light users
Prices are per user a month. Help Scout lists a 16% saving for yearly billing. Source: helpscout.com/pricing, checked November 2026.
What costs extra
The plan price is the starting point. AI and other usage are billed on top.
| Add-on | Price | What you get |
|---|---|---|
| Envoy (AI Answers) | $0.75 per resolution | Charged once per conversation, only if the customer doesn’t ask for more help. 3 months free for new accounts. |
| Extra inboxes | $10 a month ($12 monthly) | Beyond the inboxes included in your plan. |
| Extra Docs sites | $20 a month ($24 monthly) | Beyond the Docs sites included in your plan. |
| SSO, HIPAA, IP restrictions | Add-ons | Available as add-ons below Pro. |
What a team actually pays
Five agents and 1,000 conversations a month on Help Scout, line by line, next to Helply.
- Plus plan5 users × $45$225
- Envoy resolutionsAbout 500 × $0.75$375
Yearly list prices, 5 agents and 1,000 conversations a month, with AI resolving about half.
- Plus planUp to 5 agents, 5,000 AI credits$199
- Assist Agent and Support AgentIncluded in the plan$0
- 1,000 extra AI credits$40 per 1,000$40
Billed yearly, AI included. Slack Connect, WhatsApp, SMS and SLAs start on Team at $499 a month.
As your team grows
Help Scout Plus with Envoy, against the Helply plan that fits the same team, at about 200 conversations per agent a month.
| Team size | Help Scout a month | How it adds up | Helply a month | What’s included |
|---|---|---|---|---|
| 5 agents | $600 | $225 seats + $375 Envoy | Plus + 1,000 credits, $239 | Up to 5 agents, 6,000 credits |
| 10 agents | $1,200 | $450 seats + $750 Envoy | Team, $499 | 10 agents, 15,000 credits |
| 25 agents | $3,000 | $1,125 seats + $1,875 Envoy | Pro, $999 | 25 agents, 50,000 credits |
Yearly list prices. Envoy assumes AI resolves about half of 200 conversations per agent a month, after the 3 free months. Helply plans include the Assist Agent and Support Agent, with AI credits shared across the team.
Price your own team
Move the sliders to compare Help Scout with Helply for your agents and volume.
Helply vs. Help Scout for your team
A credit is one unit of work the AI does for your team. Summarizing a thread uses 1, and drafting a reply uses 2. Investigating across your tools uses 6, and resolving a conversation end to end uses 10.
One conversation never uses more than 15 credits, however many steps it takes. Spam, notifications and auto-replies, handoffs to a person after an AI attempt, and testing in the Playground don’t use any. Credits are pooled across your whole team.
AI credits move with your conversations: from 1 per conversation (a summary or triage only) up to 15, the most one conversation can use. Resolving about half end to end is roughly 6.
Helply Plus$239
$199 plan, up to 5 human agents + 1,000 top-up credits ($40), billed annually (15% off)Top-ups at $40 per 1,000 credits, up to 15,000 a month. Assist and Support Agents includedHelp Scout$600
$225 for 5 seats ($45 Plus seat)$375 for about 500 AI resolutions ($0.75 per Envoy resolution)$361 a month less on Helply (60% less), $4,332 a year
Monthly estimates at list price. Helply prices are from our pricing page: 15% less with annual billing, with credit top-ups at $40 per 1,000; competitor prices are the ones cited on this page, billed yearly where they offer it. Taxes, add-ons and discounts aren’t included.
How to lower your Help Scout bill
- 01
Bill yearly
Plus is $45 per user billed yearly against $54 month to month.
- 02
Use light users
Plus includes 5 light users (up to 25) and Pro 15 (up to 50), for teammates who only need to view and collaborate.
- 03
Set an Envoy spending cap
Help Scout lets you cap resolutions each month so the AI bill can’t run past a limit.
- 04
Price the alternative
Helply plans include AI agents and AI assistance for your team, with a fixed number of credits each month.
Comparing Help Scout?
Helply pricing, side by side
Helply plans start at $99 a month for up to 2 agents, billed yearly. Every plan includes the Assist Agent, which drafts replies beside your team, and the Support Agent, which resolves conversations with customers. There is no per-agent AI add-on.
AI work draws on a monthly pool of credits shared across your team: 2,500 on Starter up to 100,000 on Growth. Most teams use about 6 credits a conversation when AI resolves around half of them.
See Helply pricingHow much does Help Scout cost per user?
Help Scout lists Standard at $25, Plus at $45 and Pro at $75 per user a month billed yearly, or $30, $54 and $90 billed monthly. The Free plan covers up to 5 users.
How is Envoy priced?
Envoy costs $0.75 per resolution, charged once per conversation, only when the customer doesn’t ask for more help. New accounts get 3 months of resolutions free.
Can we cap AI spending?
Yes. Help Scout lets you set a monthly cap on resolutions; the AI turns off for the rest of the month when you reach it.
Does Help Scout have a free trial?
Yes. Standard and Plus come with a 15-day trial and no credit card. Pro trials go through sales.
How does Helply pricing compare?
Five Help Scout Plus users with Envoy for about 1,000 conversations come to around $600 a month at yearly list prices. Helply Plus is $199, or $239 with 1,000 extra credits, billed yearly.
Less than Help Scout for a 5‑agent team, with AI included.
Start a 14-day free trial, bring your Help Scout history with you, and see what your team pays on Helply.
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