01
Find knowledge gaps automatically
See the questions your knowledge base can't reliably answer, the issues that repeatedly require human help, and the knowledge your team uses to resolve conversations that hasn't been documented yet.
Knowledge BaseKnowledge Base
The help center that never goes stale.
Helply finds missing and outdated knowledge, drafts the fixes, and keeps customers, your team, and AI agents working from the right answers.
- Unlimited users
- Pay only for AI work
- 14-day free trial
Trusted by 1,400+ companies globally
Capabilities
Your knowledge should improve as fast as your product does.
02
Catch outdated answers
Products change faster than documentation. Helply surfaces knowledge that's no longer accurate or doesn't match what your team is telling customers, so outdated answers don't stick around unnoticed.
03
Draft the fix for you
When Helply finds missing or outdated knowledge, AI can draft the new article or suggested update using the context your team already uncovered. Your team reviews, edits, and publishes instead of starting from scratch.
04
Turn resolved conversations into knowledge
Don't let great answers disappear inside closed tickets. Helply turns useful resolutions, investigations, and decisions into reusable knowledge that can help resolve the same issue next time.
05
Give AI agents better answers
Your knowledge base is a trusted source of truth for Helply's AI agents. As your knowledge improves, agents can answer with greater confidence, investigate more accurately, and resolve more conversations without human help.
06
Give customers answers before they ask
Create a fast, searchable, organized help center where customers can find answers on their own. The same knowledge that powers your AI agents is available to customers whenever they need it.
The loop
Every support conversation makes your knowledge better.
Your support team is constantly discovering things your knowledge base doesn't know yet. Helply closes the loop between the work happening in support and the knowledge everyone relies on. The more support work you do, the better your knowledge gets.
- Customer asks a question
- Helply investigates
- Helply finds the gap
- AI drafts the fix
- Your team reviews and publishes
- Everyone gets a better answer next time
LOOP.TXT
- 01 Question asked
- 02 Investigated
- 03 Gap found
- 04 Fix drafted
- 05 Reviewed and published
- 06 Better answer next time
Audiences
One source of truth for customers, humans, and AI.
01
Customers
Find answers on their own without waiting for your support team.
02
Your team
Get accurate, current information when helping customers.
03
AI agents
Use trusted company knowledge to investigate, answer, and resolve customer issues.
Philosophy
From stale documentation to a learning system.
PHILOSOPHY.TXT
| Traditional knowledge base | Helply | |
|---|---|---|
| How errors get found | Someone has to notice that an article is wrong | Customer questions reveal gaps. Support investigations uncover answers. |
| How fixes happen | Someone has to remember to update it and find the time to make the change | Resolved conversations create new knowledge. AI identifies what should change. |
| Who publishes | Your team | Your team stays in control of what gets published. |
FAQ
Questions, answered.
How does Helply know when knowledge is outdated?
Helply uses signals from real customer conversations and support work to surface knowledge that may be missing, incomplete, or no longer producing reliable answers. Your team can review suggested changes before they're published.
Can Helply automatically create knowledge base articles?
Helply can turn resolved conversations and completed investigations into suggested articles, using the problem, context, and resolution your team has already uncovered. Your team can review, edit, and publish the draft rather than starting with a blank page.
Does Helply automatically update existing articles?
Helply can identify existing knowledge that needs attention and draft suggested updates. Your team remains in control of reviewing and publishing changes.
Do Helply's AI agents use the knowledge base?
Yes. Your knowledge base is one of the trusted sources Helply's AI agents can use to understand customer questions, investigate issues, provide accurate answers, and resolve conversations.
Can customers search the knowledge base themselves?
Yes. Helply includes a customer-facing help center where customers can browse and search your published knowledge to find answers without contacting your team.
Can I import my existing knowledge base?
Yes. You can bring existing support content into Helply rather than rebuilding your knowledge base from scratch.
Can we organize our knowledge into different sections?
Yes. You can organize content into collections and structure your help center around your products, customers, and support needs.
How does better knowledge improve AI resolution?
AI agents depend on accurate knowledge to understand and resolve customer issues. As missing information is added and outdated content is corrected, Helply's agents have better information to work from and can confidently handle a broader range of conversations.
Does a human review AI-generated knowledge before it's published?
Yes. Helply can surface gaps and draft new or updated content while keeping your team in control of what ultimately becomes published knowledge.