Support customers in Microsoft Teams without living in Teams.
Bring customer conversations from Microsoft Teams into Helply so your team can manage them alongside every other support channel.
Trusted by 1,400+ companies globally
Why teams use Helply with Microsoft Teams
Bring Teams into one inbox
Turn customer conversations in Microsoft Teams into trackable support issues alongside email, Slack, chat, and your other channels.
Reply from Helply
Your support team can manage the conversation from Helply while customers continue communicating in Microsoft Teams.
Keep customer context attached
Connect conversations to the right customer and account so your team and AI agents understand who they're helping.
Use the same support workflows
Apply routing, prioritization, Guidelines, automation, and AI agents to Teams conversations just like every other channel.
How to install
- 01
Connect Microsoft Teams
Open Tools in Helply, choose Microsoft Teams, and connect your account.
- 02
Choose your channels
Select the supported customer conversations you want connected to Helply.
- 03
Configure your workflow
Choose how conversations are routed, assigned, and handled by your team and AI agents.
Can customers stay in Microsoft Teams?
Yes. Your team can work from Helply while customers continue communicating through Teams.
Can Teams conversations become Helply tickets?
Yes. Supported conversations can become trackable support issues inside Helply.
Can AI agents work on Teams conversations?
Yes. Helply agents can use the same knowledge, context, Guidelines, and workflows available across your other channels.
Do customers need to use Helply?
No. Customers continue communicating with you in Microsoft Teams.
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Connect Microsoft Teams to Helply.
Meet your customers where they are and give every team the full story.
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