Microsoft Teams + Helply
Support customers in Microsoft Teams without living in Teams.
Bring customer conversations from Microsoft Teams into Helply so your team can manage them alongside every other support channel.
Trusted by 1,300 companies globally
Why teams use it
Bring Teams into one inbox
Turn customer conversations in Microsoft Teams into trackable support issues alongside email, Slack, chat, and your other channels.
Reply from Helply
Your support team can manage the conversation from Helply while customers continue communicating in Microsoft Teams.
Keep customer context attached
Connect conversations to the right customer and account so your team and AI agents understand who they're helping.
Use the same support workflows
Apply routing, prioritization, Guidelines, automation, and AI agents to Teams conversations just like every other channel.
Helply×How to install
Step 1
Connect Microsoft Teams
Open Tools in Helply, choose Microsoft Teams, and connect your account.
Step 2
Choose your channels
Select the supported customer conversations you want connected to Helply.
Step 3
Configure your workflow
Choose how conversations are routed, assigned, and handled by your team and AI agents.
Frequently asked questions
Yes. Your team can work from Helply while customers continue communicating through Teams.
Yes. Supported conversations can become trackable support issues inside Helply.
Yes. Helply agents can use the same knowledge, context, Guidelines, and workflows available across your other channels.
No. Customers continue communicating with you in Microsoft Teams.
Connect Helply to the tools your business runs on.
Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.
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Telegram
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Email
Bring support@, billing@, onboarding@, and other customer-facing addresses into Helply.
Helply Chat Widget
Give customers a fast way to ask questions, get answers, and reach your team without leaving...
Connect Microsoft Teams to Helply.
Meet your customers where they are and give every team the full story.