Put AI on the frontline of customer support.
Support works directly with customers across every channel to investigate issues, answer questions, take action, and resolve requests from start to finish.
Trusted by 1,400+ companies globally
Hi! We removed 2 seats on Oct 3. Can you refund the difference?
Hi Sam,
You removed 2 seats on Oct 3, so I’ve refunded the $49.00 difference to your Visa ending 4242. It should show up in 5–10 business days, and the receipt is attached.
Anything else I can help with?
- Read the conversationRemoved 2 seats, wants a refund
- Looked up Sam Patel in Stripe2 seats removed on Oct 3
- Checked the refund policyUnused seats are refundable
- Refunded $49.00To the Visa ending 4242
- Replied to SamWith the refund receipt
- Tagged Billing and resolvedNo teammate needed
- Refund
- $49.00 to original card
- Customer reply
- Sent with receipt
- Teammate time
- 0 min
Why teams use Support Agent
Resolve more automatically
Handle customer issues end-to-end without requiring a human to touch every conversation.
Go beyond answers
Support can investigate what’s happening, use connected Tools, and take Actions to actually solve the problem.
Work across every channel
Use the same AI across email, chat, Slack, Teams, WhatsApp, SMS, and other connected channels.
Know when to bring in a human
When Support can’t confidently resolve something, it escalates with the investigation and customer context already prepared.
- Summary
- Annual renewal 45 days ago, outside the 30-day window. Customer says it was accidental.
- Suggested next step
- Offer a prorated credit or approve an exception.
Support agent: a seat refund checked, issued and resolved in 23 seconds.Support agent: an SSO outage traced in Okta and fixed without an engineer.Support agent: one AI answering in email, chat, Slack, Teams, WhatsApp and SMS.Support agent: an out-of-policy refund handed to billing with the work already done.
How Support Agent works
From the first message to the final answer, with a person one handoff away.
- 01
Understands the issue
Reads the conversation and uses Memory to understand the customer and what’s happened before.
- 02
Investigates
Uses knowledge, Skills, and connected Tools to figure out what’s happening.
- 03
Resolves
Answers the customer and takes supported Actions needed to solve the issue.
- 04
Escalates when needed
Hands the conversation to your team with the context and work already done.
What does Support Agent do?
Support Agent investigates customer issues and performs background work to move them toward resolution — gathering context, finding answers, and preparing the next steps before your team ever opens the conversation.
When does Support Agent start working?
Triggers can activate Support Agent automatically when relevant customer or support events occur, so investigation begins the moment an issue arrives.
Can Support Agent use our other systems?
Yes. It can use the Tools you’ve made available to investigate issues and perform supported Actions across your integrations.
What is the difference between Support Agent and Assist Agent?
Support Agent talks to customers directly on every channel and resolves issues end to end. Assist Agent works alongside your human teammates inside the conversation.
What happens when Support Agent can not complete the work?
It escalates the issue to your team with the context and investigation it has already gathered, so a human can pick up without starting over.
Let the Support Agent take the first reply.
Helply is the complete AI-native support platform: everything you expect from Zendesk, rebuilt around AI agents that investigate, resolve, and act.
AI credits pooled across your workspace. Book a demo →