Support Agent
Put AI on the frontline of customer support.
Support works directly with customers across every channel to investigate issues, answer questions, take action, and resolve requests from start to finish.
Trusted by 1,300 companies globally
Why teams use Support
Resolve more automatically
Handle customer issues end-to-end without requiring a human to touch every conversation.
Go beyond answers
Support can investigate what’s happening, use connected Tools, and take Actions to actually solve the problem.
Work across every channel
Use the same AI across email, chat, Slack, Teams, WhatsApp, SMS, and other connected channels.
Know when to bring in a human
When Support can’t confidently resolve something, it escalates with the investigation and customer context already prepared.
How Support works
Understands the issue
Reads the conversation and uses Memory to understand the customer and what’s happened before.
Investigates
Uses knowledge, Skills, and connected Tools to figure out what’s happening.
Resolves
Answers the customer and takes supported Actions needed to solve the issue.
Escalates when needed
Hands the conversation to your team with the context and work already done.
Frequently asked questions about the Support Agent
Support Agent investigates customer issues and performs background work to move them toward resolution — gathering context, finding answers, and preparing the next steps before your team ever opens the conversation.
Triggers can activate Support Agent automatically when relevant customer or support events occur, so investigation begins the moment an issue arrives.
Yes. It can use the Tools you've made available to investigate issues and perform supported Actions across your integrations.
Support Agent works proactively in the background. Assist Agent works interactively alongside your human teammates.
It escalates the issue to your team with the context and investigation it has already gathered, so a human can pick up without starting over.
The complete system for human and AI customer service.
Helply is the complete AI-native support platform: everything you expect from Zendesk, rebuilt around AI agents that investigate, resolve, and act.