01
Resolve more automatically
Handles issues end to end, without needing a human on every conversation.
Hire 01Support Agent
Put AI on the frontline of customer support.
Support Agent works with customers across every channel to investigate issues, answer questions, take action and resolve requests from start to finish.
- Unlimited users
- Pay only for AI work
- 14-day free trial
Trusted by 1,400+ companies globally
Why teams use Support Agent
Resolve more, without a human on every conversation.
02
Go beyond answers
Investigates what is happening, uses connected Tools and takes Actions to solve the problem.
03
Work across every channel
One AI across email, chat, Slack, Teams, WhatsApp, SMS and every other connected channel.
- Chat
- Slack
- Teams
- SMS
04
Know when to bring in a human
Escalates with the investigation and customer context already prepared.
How Support Agent works
From first message to resolved.
- 01
Understands the issue
Reads the conversation and uses Memory to learn about the customer and their history.
- 02
Investigates
Uses knowledge, Skills and connected Tools to find the cause.
- 03
Resolves
Answers the customer and takes supported Actions.
- 04
Escalates when needed
Passes the conversation to your team with the work already done.
Uses: Memory · Knowledge · Skills · Tools · ActionsHand-off: to your team, work already done
FAQ
Questions, answered.
What does Support Agent do?
It investigates issues and works toward resolution, gathering context and preparing next steps before a team member opens the conversation.
When does it start?
Triggers can start it automatically when relevant customer or support events happen.
Can it use our other systems?
Yes. It works through the Tools you make available and supported Actions across your integrations.
How is it different from Assist Agent?
Support Agent works on its own, ahead of your team. Assist Agent works interactively alongside your human teammates inside each ticket.
What if it can't finish?
It escalates with the investigation already gathered, so a human never starts over.