The Freshdesk alternative with AI built in, not bolted on.
Freshdesk sells Copilot per agent and AI sessions in packs, and puts chat in a separate product. Helply puts email and live chat in one help desk on every plan, with AI agents included.
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Why teams look for a Freshdesk alternative
Here is what five agents and 1,000 conversations a month cost on Freshdesk, line by line, next to Helply.
- Pro plan5 agents × $55$275
- Freddy AI Copilot5 agents × $29$145
- Freddy AI Agent sessionsAbout 500 a month, $49 per 100$245
Yearly list prices, 5 agents and 1,000 conversations a month, with AI resolving about half.
- Plus planUp to 5 agents, 5,000 AI credits$199
- Assist Agent and Support AgentIncluded in the plan$0
- 1,000 extra AI credits$40 per 1,000$40
Billed yearly, AI included. Slack Connect, WhatsApp, SMS and SLAs start on Team at $499 a month.
- 01
AI sold in packs
Freddy AI Agent comes with 500 free sessions, once per account. After that, each 100 sessions cost $49.
- 02
Copilot priced per agent
Freddy AI Copilot adds $29 per agent a month billed yearly, on Pro and Enterprise only.
- 03
Chat lives in another product
Freshdesk is email-first. Web chat, WhatsApp and messaging sit in Freshdesk Omni, a separate plan at a separate price.
Why support teams switch to Helply
See the account behind every ticket
CRM, billing and product data from Stripe, HubSpot and your other tools sit beside every conversation, for your team and the AI.
One inbox for every channel
Email and live chat on every plan. Slack Connect, WhatsApp, SMS, SLAs and round robin from Team, and Microsoft Teams from Pro.
AI agents included on every plan
The Support Agent investigates and resolves, and the Assist Agent drafts replies inside every ticket. No per-agent AI add-on.
Signals from every conversation
Background agents flag knowledge gaps from Team, and churn risk and feature requests from Pro, then alert your team or file the work.
CRM, billing and product data from Stripe, HubSpot and your other tools sit beside every conversation, for your team and the AI.
Email and live chat on every plan. Slack Connect, WhatsApp, SMS, SLAs and round robin from Team, and Microsoft Teams from Pro.
The Support Agent investigates and resolves, and the Assist Agent drafts replies inside every ticket. No per-agent AI add-on.
Background agents flag knowledge gaps from Team, and churn risk and feature requests from Pro, then alert your team or file the work.
Freshdesk vs. Helply at a glance
List prices, billed yearly, as published by each company in November 2026.
| Helply | Freshdesk | |
|---|---|---|
| Pricing model | Plans by team size, with AI credits included | $19 to $89 per agent a month, billed yearly |
| AI for your team | Assist Agent included on every plan | Freddy AI Copilot, $29 per agent |
| AI for customers | Support Agent included; work drawn from a shared monthly credit pool | 500 free sessions once per account, then $49 per 100 |
| Entry price | $99 a month for up to 2 agents | $19 per agent a month (Growth) |
| Free trial | 14 days, no credit card | 14 days |
| Five agents, 1,000 conversations a month | $239 a month (Plus + 1,000 credits) | $665 a month |
Price your own team
Compare Freshdesk with Helply for your agents and volume.
Helply vs. Freshdesk for your team
A credit is one unit of work the AI does for your team. Summarizing a thread uses 1, and drafting a reply uses 2. Investigating across your tools uses 6, and resolving a conversation end to end uses 10.
One conversation never uses more than 15 credits, however many steps it takes. Spam, notifications and auto-replies, handoffs to a person after an AI attempt, and testing in the Playground don’t use any. Credits are pooled across your whole team.
AI credits move with your conversations: from 1 per conversation (a summary or triage only) up to 15, the most one conversation can use. Resolving about half end to end is roughly 6.
Helply Plus$239
$199 plan, up to 5 human agents + 1,000 top-up credits ($40), billed annually (15% off)Top-ups at $40 per 1,000 credits, up to 15,000 a month. Assist and Support Agents includedFreshdesk$665
$420 for 5 seats ($55 Pro seat + $29 Copilot)$245 for about 500 AI resolutions ($49 per 100 Freddy AI sessions)$426 a month less on Helply (64% less), $5,112 a year
Monthly estimates at list price. Helply prices are from our pricing page: 15% less with annual billing, with credit top-ups at $40 per 1,000; competitor prices are the ones cited on this page, billed yearly where they offer it. Taxes, add-ons and discounts aren’t included.
Teams running support on Helply
“We grew 50% and our support workload went down 50%, same team the whole time. Support stopped being a cost and started driving the business.”
Switch from Freshdesk without starting over
Bring your history, let the AI agents learn from it, then move your channels when you’re ready.
Available to every Helply agent, human and AI
- 01
Import from Freshdesk
Bring supported conversations, customers and help center articles into Helply. Your team keeps working while it runs.
- 02
Put the AI to work
The Support Agent and Assist Agent learn from your own past answers and articles.
- 03
Switch your channels
Point your email and chat at Helply; Slack Connect channels join on Team and up, which also includes a free migration.
Comparing Freshdesk?
Is Helply cheaper than Freshdesk?
For five agents and about 1,000 conversations a month, Freshdesk Pro with Copilot and AI sessions comes to about $665 a month at yearly list prices. Helply Plus is $199, or $239 with 1,000 extra credits, billed yearly.
Does Helply include chat and messaging?
Yes, on every plan. Email and live chat are in one inbox from Starter, and Team adds Slack Connect, WhatsApp, SMS and Discord.
Can we import our Freshdesk tickets and solution articles?
Yes. Helply imports supported tickets, contacts, companies and solution articles from Freshdesk. Team plans and up include a free migration.
When is Freshdesk the better choice?
Teams already standardized on the Freshworks suite, or running mostly email with little AI, may stay. Teams that want AI agents doing real work across channels tend to switch.
Less than Freshdesk for a 5‑agent team, with AI included.
Start a 14-day free trial, import your conversations, and see what AI agents can do with them.
Every plan includes the Assist Agent and Support Agent. 14-day free trial, no credit card. Book a demo →