Zendesk pricing, explained.
What each Zendesk plan costs per agent, what you pay on top, and what a team actually spends once AI is switched on. Compared with Helply, plan by plan.
Prices checked November 2026 · zendesk.com/pricing
Zendesk plans at a glance
Zendesk’s list prices, as published in November 2026.
- Email ticketing
- Routing
- Prebuilt dashboards
- Saved replies
- Automations
- AI agents
- Knowledge base
- Action Builder
- Messaging and live chat
- Telephony
- Admin Copilot
- App Builder
- AI writing tools
- Skills-based routing
- IVR
- Intelligent triage
- Auto Assist
- Approval workflows
- Sandbox
- Custom roles
Prices are per agent a month, billed yearly. Monthly billing costs more. Zendesk also runs a startup program with a six-month Suite trial for up to 50 agents. Source: zendesk.com/pricing, checked November 2026.
What costs extra
The plan price is the starting point. AI and other usage are billed on top.
| Add-on | Price | What you get |
|---|---|---|
| Copilot | $50 per agent a month | AI assistance for human agents. Included only in Suite Enterprise + Copilot. |
| AI agents | Per automated resolution | Included on every plan with an allowance. Resolutions past it are billed. |
| Workforce Engagement bundle | $50 per agent a month | Quality assurance and workforce management. |
| Contact Center | $83 per agent a month | Advanced voice and contact center tools. |
| Voice, App Builder, Action Builder | Usage based | Billed on consumption beyond each plan’s allowance. |
What a team actually pays
Five agents and 1,000 conversations a month on Zendesk, line by line, next to Helply.
- Suite Professional5 agents × $115$575
- Copilot add-on5 agents × $50$250
- AI agent resolutionsBilled past the plan allowanceExtra
Yearly list prices, 5 agents and 1,000 conversations a month, with AI resolving about half.
- Plus planUp to 5 agents, 5,000 AI credits$199
- Assist Agent and Support AgentIncluded in the plan$0
- 1,000 extra AI credits$40 per 1,000$40
Billed yearly, AI included. Slack Connect, WhatsApp, SMS and SLAs start on Team at $499 a month.
As your team grows
Zendesk Suite Professional with Copilot, against the Helply plan that fits the same team, at about 200 conversations per agent a month.
| Team size | Zendesk a month | How it adds up | Helply a month | What’s included |
|---|---|---|---|---|
| 5 agents | $825+ | $575 seats + $250 Copilot | Plus + 1,000 credits, $239 | Up to 5 agents, 6,000 credits |
| 10 agents | $1,650+ | $1,150 seats + $500 Copilot | Team, $499 | 10 agents, 15,000 credits |
| 25 agents | $4,125+ | $2,875 seats + $1,250 Copilot | Pro, $999 | 25 agents, 50,000 credits |
Yearly list prices. Zendesk totals exclude AI resolutions past the plan allowance, voice usage and other add-ons. Helply plans include the Assist Agent and Support Agent, with AI credits shared across the team.
Price your own team
Move the sliders to compare Zendesk with Helply for your agents and volume.
Helply vs. Zendesk for your team
A credit is one unit of work the AI does for your team. Summarizing a thread uses 1, and drafting a reply uses 2. Investigating across your tools uses 6, and resolving a conversation end to end uses 10.
One conversation never uses more than 15 credits, however many steps it takes. Spam, notifications and auto-replies, handoffs to a person after an AI attempt, and testing in the Playground don’t use any. Credits are pooled across your whole team.
AI credits move with your conversations: from 1 per conversation (a summary or triage only) up to 15, the most one conversation can use. Resolving about half end to end is roughly 6.
Helply Plus$239
$199 plan, up to 5 human agents + 1,000 top-up credits ($40), billed annually (15% off)Top-ups at $40 per 1,000 credits, up to 15,000 a month. Assist and Support Agents includedZendesk$825+
$825 for 5 seats ($115 seat + $50 Copilot)Plus resolutions beyond the included allowance$586 a month less on Helply (71% less), $7,032 a year, before Zendesk’s AI charges
Monthly estimates at list price. Helply prices are from our pricing page: 15% less with annual billing, with credit top-ups at $40 per 1,000; competitor prices are the ones cited on this page, billed yearly where they offer it. Taxes, add-ons and discounts aren’t included.
How to lower your Zendesk bill
- 01
Bill yearly
Zendesk’s yearly prices are lower than paying month to month. Lock in only the seats you are sure you need.
- 02
Audit your agent seats
Every person who replies needs a paid license. Light agents can view and add internal notes without one.
- 03
Watch the AI allowance
AI agent resolutions past your plan’s allowance are billed. Check your monthly usage before it surprises you.
- 04
Price the alternative
Helply plans include AI agents and AI assistance for your team, with a fixed number of credits each month.
Comparing Zendesk?
Helply pricing, side by side
Helply plans start at $99 a month for up to 2 agents, billed yearly. Every plan includes the Assist Agent, which drafts replies beside your team, and the Support Agent, which resolves conversations with customers. There is no per-agent AI add-on.
AI work draws on a monthly pool of credits shared across your team: 2,500 on Starter up to 100,000 on Growth. Most teams use about 6 credits a conversation when AI resolves around half of them.
See Helply pricingHow much does Zendesk cost per agent?
Zendesk lists $19 per agent a month for Support Team, $55 for Suite Team and $115 for Suite Professional, all billed yearly. Suite Enterprise + Copilot is priced by sales.
Is Copilot included in Zendesk plans?
Only in Suite Enterprise + Copilot. On other plans Copilot is an add-on at $50 per agent a month, billed yearly.
How are Zendesk AI agents billed?
Zendesk includes AI agents on every plan and bills per automated resolution: a customer request the AI agent resolved without escalating to a person. Resolutions past your plan’s allowance cost extra.
Does Zendesk have a free plan?
No. Zendesk offers a 14-day free trial of Suite Professional, with Copilot included during the trial.
How does Helply pricing compare?
For 5 agents, Zendesk Suite Professional with Copilot lists at $825 a month before AI resolutions. Helply Plus is $199, or $239 with extra credits for about 1,000 conversations.
Less than Zendesk for a 5‑agent team, with AI included.
Start a 14-day free trial, bring your Zendesk history with you, and see what your team pays on Helply.
Every plan includes the Assist Agent and Support Agent. 14-day free trial, no credit card. Book a demo →