Tools
Connect AI agents to the tools your business runs on.
Give Helply access to the systems where customer information and work live, so agents can investigate issues and take action without your team jumping between apps.
Trusted by 1,300 companies globally
Give agents access to the real world.
Your knowledge base tells an agent how something should work. Tools let the agent see what's actually happening and do something about it.
Customer and account data
Connect the systems that contain customer information so agents can understand who they’re helping.
Billing and payments
Give agents supported access to billing context and actions needed to resolve common account questions.
Product and usage data
Let agents investigate what’s happening inside your product instead of relying only on what the customer tells them.
Internal systems and APIs
Connect your own APIs and internal tools so Helply agents can perform workflows unique to your business.
Communication tools
Connect the channels where customers and your team already communicate.
Business systems
Bring the rest of your customer stack into the agent’s working environment so it has the context and capabilities required to complete the job.
Give your AI agents more than a knowledge base.
A knowledge base tells an agent what your documentation says. Tools let it find out what's actually happening: check the customer, look up their account, inspect relevant data, take a supported action, then respond with the result.
That's the difference between an AI chatbot and an AI teammate.
Frequently asked questions
Tools are the external systems, data sources, APIs, and applications Helply agents can use while working on customer issues.
Tools are what an agent has access to. Actions are what an agent can do with them. For example, Stripe could be a Tool. Looking up a payment or performing an approved billing operation would be an Action.
Yes. Helply can connect to supported APIs and internal systems so agents can work with your company’s own infrastructure.
Yes. Agents can be given access based on the job they’re designed to perform.
No. Depending on the integration and permissions, Tools can provide context and enable supported Actions.
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