The Pylon alternative with plan prices on the page.
Pylon sells seats on an annual contract and prices its AI credits through sales. Helply publishes its plan and top-up prices, starts at $99 a month billed yearly, and includes AI agents on every plan.
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Why teams look for a Pylon alternative
Here is what five agents and 1,000 conversations a month cost on Pylon, line by line, next to Helply.
- Professional seats5 seats × $89, annual contract$445
- AI creditsAssist and Support Agents, priced by salesQuoted
Yearly list prices, 5 agents and 1,000 conversations a month, with AI resolving about half.
- Team plan10 agents, 15,000 AI credits$499
- Assist Agent and Support AgentIncluded in the plan$0
- Extra AI credits15,000 included, about 6,000 used$0
Billed yearly, AI included. Slack Connect and SLAs are on Team; Microsoft Teams and the customer portal start on Pro at $999 a month.
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AI priced through sales
Pylon’s Assist Agent, Support Agent, Slack Agent and Automations all run on credits. Its pricing page lists no credit price; a sales rep estimates what you need.
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Seats on an annual contract
Professional is $89 per seat and Advanced $139, both on an annual contract, with a minimum seat count for new customers. Helply bills monthly or yearly, with no annual contract.
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Built only for B2B
Pylon describes itself as purpose-built for B2B. Teams that also support consumers, or both sides of a marketplace, need more.
Why support teams switch to Helply
See the account behind every ticket
CRM, billing and product data from Stripe, HubSpot and your other tools sit beside every conversation, for your team and the AI.
One inbox for every channel
Email and live chat on every plan. Slack Connect, WhatsApp, SMS, SLAs and round robin from Team, and Microsoft Teams from Pro.
AI agents included on every plan
The Support Agent investigates and resolves, and the Assist Agent drafts replies inside every ticket. No per-agent AI add-on.
Signals from every conversation
Background agents flag knowledge gaps from Team, and churn risk and feature requests from Pro, then alert your team or file the work.
CRM, billing and product data from Stripe, HubSpot and your other tools sit beside every conversation, for your team and the AI.
Email and live chat on every plan. Slack Connect, WhatsApp, SMS, SLAs and round robin from Team, and Microsoft Teams from Pro.
The Support Agent investigates and resolves, and the Assist Agent drafts replies inside every ticket. No per-agent AI add-on.
Background agents flag knowledge gaps from Team, and churn risk and feature requests from Pro, then alert your team or file the work.
Pylon vs. Helply at a glance
List prices, billed yearly, as published by each company in November 2026.
| Helply | Pylon | |
|---|---|---|
| Pricing model | Plans by team size, with AI credits included | $89 Professional or $139 Advanced per seat, on an annual contract; Enterprise by quote |
| AI for your team | Assist Agent included on every plan | Assist Agent runs on purchased credits |
| AI for customers | Support Agent included; work drawn from a shared monthly credit pool | Support Agent, on purchased credits; credit price set with sales |
| Entry price | $99 a month for up to 2 agents | $89 per seat a month, with a minimum seat count |
| Free trial | 14 days, no credit card | Arranged by a sales rep |
| Five agents, 1,000 conversations a month | $499 a month (Team, 10 agents) | $445+ a month |
Price your own team
Compare Pylon with Helply for your agents and volume.
Helply vs. Pylon for your team
A credit is one unit of work the AI does for your team. Summarizing a thread uses 1, and drafting a reply uses 2. Investigating across your tools uses 6, and resolving a conversation end to end uses 10.
One conversation never uses more than 15 credits, however many steps it takes. Spam, notifications and auto-replies, handoffs to a person after an AI attempt, and testing in the Playground don’t use any. Credits are pooled across your whole team.
AI credits move with your conversations: from 1 per conversation (a summary or triage only) up to 15, the most one conversation can use. Resolving about half end to end is roughly 6.
Helply Team$499
$499 plan, 10 human agents included, billed annually (15% off)Top-ups at $40 per 1,000 credits. Assist and Support Agents includedPylon$445+
$445 for 5 seats ($89 Professional seat, annual contract)Plus AI credits for the Assist and Support Agents, priced by Pylon’s sales team$54 a month more on Helply, with 15,000 AI credits included
Monthly estimates at list price. Helply prices are from our pricing page: 15% less with annual billing, with credit top-ups at $40 per 1,000; competitor prices are the ones cited on this page, billed yearly where they offer it. Taxes, add-ons and discounts aren’t included.
Teams running support on Helply
“We grew 50% and our support workload went down 50%, same team the whole time. Support stopped being a cost and started driving the business.”
Switch from Pylon without starting over
Bring your history, let the AI agents learn from it, then move your channels when you’re ready.
What moves is scoped with you on a demo
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Plan your move from Pylon
Moving from Pylon? We scope the import with you on a demo. Your team keeps working in Pylon while it runs.
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Put the AI to work
The Support Agent and Assist Agent learn from your own past answers and articles.
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Switch your channels
Point your email and chat at Helply; Slack Connect channels join on Team and up, which also includes a free migration.
Comparing Pylon?
How does Helply pricing compare with Pylon?
Five Pylon Professional seats list at $445 a month on an annual contract, before AI credits, which Pylon prices through sales. Helply Team is $499 a month billed yearly, $54 more, with 10 agents, 15,000 AI credits and Slack Connect included.
Does Helply support Slack Connect like Pylon?
Yes, on Team and up. Helply turns customer questions in Slack Connect channels into tickets your team and AI agents can work. Email and chat are on every plan, WhatsApp and SMS on Team, and Microsoft Teams on Pro.
Do we need to talk to sales to start?
No. Start a 14-day free trial yourself, no credit card needed. Book a demo if you want help planning the move.
When is Pylon the better choice?
B2B teams that live almost entirely in shared Slack channels and want account health scores, which Pylon sells as its Account Intelligence add-on, may prefer Pylon.
AI credits included each month on Helply Team, $499 a month billed yearly.
Start a 14-day free trial, scope your Pylon import with us on a demo, and see what AI agents can do.
Every plan includes the Assist Agent and Support Agent. 14-day free trial, no credit card. Book a demo →