Intercom pricing, explained.
What each Intercom plan costs per seat, what Fin and Copilot add, and what a team actually spends. Compared with Helply, plan by plan.
Prices checked November 2026 · intercom.com/pricing
Intercom plans at a glance
Intercom’s list prices, as published in November 2026.
- Fin AI Agent
- Messenger
- Shared inbox and ticketing
- Pre-built reports
- Public help center
- Multiple team inboxes
- Workflows
- Round robin
- Private and multilingual help center
- 20 free Lite seats
- SSO
- HIPAA support
- SLAs
- Multibrand Messenger and help center
- 50 free Lite seats
Prices are per seat a month. Intercom lists a 35% saving on Essential for new customers, and a startup program with up to 93% off. Source: intercom.com/pricing, checked November 2026.
What costs extra
The plan price is the starting point. AI and other usage are billed on top.
| Add-on | Price | What you get |
|---|---|---|
| Fin AI Agent | $0.99 per outcome | Charged once per conversation: when the customer confirms it’s resolved, doesn’t ask for more help, or Fin completes a procedure, including handoffs. |
| Copilot | $29 per agent a month ($35 monthly) | AI assistant in the inbox. Every agent gets 10 Copilot conversations a month free. |
| Pro add-on | From $100 a month | Operator, AI quality and performance tools, 6,000 credits a month; extra credits $0.01 each. |
| Proactive Support Plus | $99 a month | Product tours, surveys and in-app messages, with 500 messages included. |
| WhatsApp, SMS, email campaigns, phone | Usage based | Charged per message or by usage, on top of the plan. |
What a team actually pays
Five agents and 1,000 conversations a month on Intercom, line by line, next to Helply.
- Advanced seats5 seats × $85$425
- Copilot, unlimited5 agents × $29$145
- Fin outcomesAbout 500 × $0.99$495
Yearly list prices, 5 agents and 1,000 conversations a month, with AI resolving about half.
- Plus planUp to 5 agents, 5,000 AI credits$199
- Assist Agent and Support AgentIncluded in the plan$0
- 1,000 extra AI credits$40 per 1,000$40
Billed yearly, AI included. Slack Connect, WhatsApp, SMS and SLAs start on Team at $499 a month.
As your team grows
Intercom Advanced with unlimited Copilot and Fin, against the Helply plan that fits the same team, at about 200 conversations per agent a month.
| Team size | Intercom a month | How it adds up | Helply a month | What’s included |
|---|---|---|---|---|
| 5 agents | $1,065 | $425 seats + $145 Copilot + $495 Fin | Plus + 1,000 credits, $239 | Up to 5 agents, 6,000 credits |
| 10 agents | $2,130 | $850 seats + $290 Copilot + $990 Fin | Team, $499 | 10 agents, 15,000 credits |
| 25 agents | $5,325 | $2,125 seats + $725 Copilot + $2,475 Fin | Pro, $999 | 25 agents, 50,000 credits |
Yearly list prices. Fin outcomes assume AI resolves about half of 200 conversations per agent a month. Helply plans include the Assist Agent and Support Agent, with AI credits shared across the team.
Price your own team
Move the sliders to compare Intercom with Helply for your agents and volume.
Helply vs. Intercom for your team
A credit is one unit of work the AI does for your team. Summarizing a thread uses 1, and drafting a reply uses 2. Investigating across your tools uses 6, and resolving a conversation end to end uses 10.
One conversation never uses more than 15 credits, however many steps it takes. Spam, notifications and auto-replies, handoffs to a person after an AI attempt, and testing in the Playground don’t use any. Credits are pooled across your whole team.
AI credits move with your conversations: from 1 per conversation (a summary or triage only) up to 15, the most one conversation can use. Resolving about half end to end is roughly 6.
Helply Plus$239
$199 plan, up to 5 human agents + 1,000 top-up credits ($40), billed annually (15% off)Top-ups at $40 per 1,000 credits, up to 15,000 a month. Assist and Support Agents includedIntercom$1,065
$570 for 5 seats ($85 seat + $29 Copilot)$495 for about 500 AI resolutions ($0.99 per Fin outcome)$826 a month less on Helply (78% less), $9,912 a year
Monthly estimates at list price. Helply prices are from our pricing page: 15% less with annual billing, with credit top-ups at $40 per 1,000; competitor prices are the ones cited on this page, billed yearly where they offer it. Taxes, add-ons and discounts aren’t included.
How to lower your Intercom bill
- 01
Bill yearly
Advanced is $85 per seat billed yearly against $99 month to month.
- 02
Use Lite seats
Advanced includes 20 free Lite seats and Expert 50, for teammates who only need to read and collaborate.
- 03
Watch what counts as a Fin outcome
Intercom counts an outcome when Fin completes a procedure, including handoffs, so check usage before it adds up.
- 04
Price the alternative
Helply plans include AI agents and AI assistance for your team, with a fixed number of credits each month.
Comparing Intercom?
Helply pricing, side by side
Helply plans start at $99 a month for up to 2 agents, billed yearly. Every plan includes the Assist Agent, which drafts replies beside your team, and the Support Agent, which resolves conversations with customers. There is no per-agent AI add-on.
AI work draws on a monthly pool of credits shared across your team: 2,500 on Starter up to 100,000 on Growth. Most teams use about 6 credits a conversation when AI resolves around half of them.
See Helply pricingHow much does Intercom cost per seat?
Intercom lists Essential at $29, Advanced at $85 and Expert at $132 per seat a month billed yearly, or $39, $99 and $139 billed monthly.
How is Fin AI Agent priced?
Fin costs $0.99 per outcome, charged at most once per conversation. An outcome counts when the customer confirms it’s resolved, doesn’t ask for more help, or Fin completes a procedure, including handoffs.
Is Copilot included?
Every agent gets 10 Copilot conversations a month free. Unlimited Copilot is $29 per agent a month billed yearly, or $35 monthly.
Does Intercom have a free trial?
Yes. Intercom offers a 14-day free trial with no credit card, including all features, Fin and add-ons.
How does Helply pricing compare?
Five Intercom Advanced seats with unlimited Copilot and Fin for about 1,000 conversations list at $1,065 a month billed yearly. Helply Plus is $199, or $239 with 1,000 extra credits, billed yearly, with both AI agents included.
Less than Intercom for a 5‑agent team, with AI included.
Start a 14-day free trial, bring your Intercom history with you, and see what your team pays on Helply.
Every plan includes the Assist Agent and Support Agent. 14-day free trial, no credit card. Book a demo →