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Turn Slack into a real support channel.

Bring Slack Connect and customer channels into Helply so conversations become trackable support issues your team and AI agents can actually resolve.

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Inbox › Slack Connect
EJS
#acme-supportSlack Connect
PPriya Nair via Slack Connect · 9:41 AM
SSO keeps looping us back to login since this morning
Helply AI working
Read the conversationChecked the accountTook the action
Resolved in Slack 19 secs

Why teams use Helply with Slack

Turn conversations into tickets

Customer questions in Slack become trackable tickets in Helply, so nothing gets buried in a busy channel or forgotten in a thread.

Reply without switching tools

Your team works from Helply while customers keep talking in Slack. Replies stay synced so everyone can work where they prefer.

Give AI agents the full thread

Helply agents can use the Slack conversation alongside customer history, knowledge, and connected Tools to understand and resolve the issue.

Keep internal work private

Collaborate with teammates, investigate issues, and leave internal notes without exposing any of that work to the customer.

Inbox › Slack Connect
EJS
Slack ConnectTracked as tickets
Orbit · #orbit-supportWebhook retries failing
Open
Ledgerly · #ledgerly-helpSSO login loops
Breached
Slack › #orbit-support
EJS
#orbit-supportSlack Connect
PPriya Nair via Slack Connect · 9:41 AM
Webhook retries keep failing with a 401
Helply AI working
Read the threadChecked logs
Replied in Slack 9 secs
Slack › #ledgerly-help
EJS
#ledgerly-helpSlack Connect
AAna Ruiz via Slack Connect · 9:41 AM
SSO keeps looping us back to login
Helply AI working
Read 14 messagesChecked Okta
Resolved in Slack 19 secs
All tickets › Orbit #27
EJS
Orbit #27Webhook retries failing
P2
PPriya Nair via email · 9:41 AM
Retries keep failing with a 401.
Internal note · only your team sees thisInternal: @Jared, can you check the key cache? The customer won’t see this note in Slack.

How to install

  1. 01

    Connect Slack

    Open Tools in Helply, choose Slack, and connect your workspace.

  2. 02

    Choose your channels

    Select the customer channels you want Helply to monitor.

  3. 03

    Connect customers

    Associate channels with the appropriate customers or accounts and start managing conversations from Helply.

Frequently asked questions

Start your free trial today

Start free trial
Can I connect multiple Slack workspaces?

Yes. You can connect supported workspaces and bring their customer conversations into Helply.

Does Helply work with Slack Connect?

Yes. Slack Connect channels can be used to manage customer support conversations.

Can AI agents respond in Slack?

Yes. When configured to do so, Helply agents can respond directly in supported Slack conversations.

Can my team collaborate privately?

Yes. Internal notes and collaboration stay separate from the customer-facing Slack conversation.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

Microsoft Teams

Bring customer conversations from Microsoft Teams into Helply so your team can manage them…

WhatsApp

Bring WhatsApp conversations into Helply so humans and AI agents can manage them alongside…

Discord

Separate genuine customer issues from community chatter and bring the conversations that…

Telegram

Connect Telegram conversations to Helply and manage them alongside every other customer channel.

Email

Bring support@, billing@, onboarding@, and other customer-facing addresses into Helply.

Helply Chat Widget

Give customers a fast way to ask questions, get answers, and reach your team without…

Connect Slack to Helply.

Meet your customers where they are and give every team the full story.

AI credits pooled across your workspace. Book a demo →