Slack + Helply
Turn Slack into a real support channel.
Bring Slack Connect and customer channels into Helply so conversations become trackable support issues your team and AI agents can actually resolve.
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Why teams use it
Turn conversations into tickets
Customer questions in Slack become trackable tickets in Helply, so nothing gets buried in a busy channel or forgotten in a thread.
Reply without switching tools
Your team works from Helply while customers keep talking in Slack. Replies stay synced so everyone can work where they prefer.
Give AI agents the full thread
Helply agents can use the Slack conversation alongside customer history, knowledge, and connected Tools to understand and resolve the issue.
Keep internal work private
Collaborate with teammates, investigate issues, and leave internal notes without exposing any of that work to the customer.
Helply×How to install
Step 1
Connect Slack
Open Tools in Helply, choose Slack, and connect your workspace.
Step 2
Choose your channels
Select the customer channels you want Helply to monitor.
Step 3
Connect customers
Associate channels with the appropriate customers or accounts and start managing conversations from Helply.
Frequently asked questions
Yes. You can connect supported workspaces and bring their customer conversations into Helply.
Yes. Slack Connect channels can be used to manage customer support conversations.
Yes. When configured to do so, Helply agents can respond directly in supported Slack conversations.
Yes. Internal notes and collaboration stay separate from the customer-facing Slack conversation.
Connect Helply to the tools your business runs on.
Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.
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Email
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Connect Slack to Helply.
Meet your customers where they are and give every team the full story.