Customer support conversations hold some of the most sensitive context a business has. Helply is built so that data stays isolated, encrypted, and auditable while AI still gets real work done.
Trusted by 1,400+ companies globally
How Helply protects data
Customer data sent to AI providers is never used to train their models. It stays scoped to your tenant and is used only to do the work you ask for. Customer data remains scoped to the appropriate tenant and environment, so one customer's data is never visible to another.
Whenever your data moves between you and Helply, it's encrypted and sent over HTTPS. Data stored on Helply's systems is encrypted at rest. Encryption isn't something you turn on. It's the default for every piece of customer data on the platform.
Production systems follow least-privilege access principles. People and AI agents only reach the systems and data they're authorized to use. Access is reviewed and revoked when it's no longer needed.
AI actions, resolutions, escalations, and signals are logged. When an agent does something on a conversation, your team can trace exactly what it did and the reasoning behind it.
Independently audited
Helply maintains a SOC 2 Type II report covering its security and operational controls. It's available to prospects and customers under NDA through the Trust Center. Helply is built to support GDPR, including data processing agreements and documented data-handling procedures. A DPA is available on request.
> SOC 2 Type II: Report available
> GDPR: DPA on request
> Security questionnaires: Completed on request
Continuously monitored
80+
controls across infrastructure, application, product, and data security, continuously monitored
Control areas
Trust Center
It's all in the Trust Center. Security controls, SOC 2 audit documentation, subprocessors, and policies all live in one place. Request access and your security team can review everything they need.
Send your security questionnaire and the Helply team will complete it. The supporting documentation is there to speed the review along.
Have a concern? Need to report something? If you've noticed abuse, misuse, a suspected vulnerability, or an incident with your account, contact the Helply security team for a prompt response. If something malicious ever does succeed, Helply notifies affected customers. Helply doesn't sit on it.
FAQ
Yes. Helply maintains a SOC 2 Type II report covering its security and operational controls. The report is available to prospects and customers under NDA through the Trust Center.
Helply is built to support GDPR requirements, including data processing agreements and documented data-handling procedures. A DPA is available on request.
No. Customer data sent to AI providers is not used to train their models. Support data stays scoped to your tenant and is used only to do the work you request.
Customer data is encrypted in transit and at rest, access follows least-privilege principles, and security controls are continuously monitored. AI actions are logged so they can be audited.
Helply works with established model providers under agreements that prohibit training on customer data. The current list of AI subprocessors is available in the Trust Center.
Infrastructure details and hosting regions are documented in the Trust Center.
Yes. A current list of subprocessors, along with their purpose and data handling, is maintained in the Trust Center.
Yes. Send your security questionnaire and the Helply team will complete it. Supporting documentation is available in the Trust Center to speed up the review.
Email security@helply.com to report a suspected vulnerability, and Helply will respond promptly.
Security controls, audit documentation, subprocessors, and policies are available in the Trust Center. Request access and your security team can review everything in one place.