Know the account behind every ticket
See the customer, company, previous conversations, product activity, and relationship behind every support request.
Use caseB2B Support
Customer support built for modern B2B companies.
Bring every customer conversation, account, and tool together. Give your team AI agents that investigate issues, take action, and help you support more customers without adding more people.
- Unlimited users
- Pay only for AI work
- 14-day free trial
Trusted by 1,400+ companies globally
Why Helply
Why B2B teams use Helply
Support customers across every channel
Manage email, chat, Slack Connect, Microsoft Teams, and other customer channels from one place.
Give technical questions to AI first
Support can search knowledge, investigate connected systems, understand previous issues, and resolve what it can before a human steps in.
Turn support into customer intelligence
Background Agents find customer health changes, feature requests, revenue opportunities, knowledge gaps, and emerging issues automatically.
Context
Built for how B2B support actually works.
B2B support isn't just answering tickets. A single customer issue can require account history, product data, engineering context, billing information, internal collaboration, and multiple systems to resolve. Helply gives your humans and AI agents the context and tools to handle the whole issue from one place.
- Slack Connect
- Billing
- Engineering context
- Product data
- CRM & accounts
- Internal collaboration
CONTEXT.TXT
> Slack message
> Technical issue
> Billing question
> Feature request
How it works
How Helply works for B2B
B2B_SUPPORT.FLOW
- 01
Bring every customer channel together
Email, chat, Slack, Teams, and other connected channels flow into one helpdesk.
- 02
Connect the customer context
Bring in CRM, billing, product, engineering, and other business data.
- 03
Put AI to work
Support works directly with customers. Background Agents continuously monitor what's happening. Assist works alongside your team.
- 04
Take action
Resolve issues, update systems, escalate to engineering, identify risks, capture product feedback, and trigger workflows.
Pricing
Built for lean teams
$0
per seat. Invite support, success, product, engineering, sales, and leadership at no cost. Pay only for the work the AI agents complete.
FAQ
Questions, answered.
How is Helply different for B2B support?
B2B support ties every conversation to the account behind it: the company, stakeholders, product activity, and relationship. Humans and AI agents resolve issues with full context.
Which channels can B2B teams support?
Email, chat, Slack Connect, Microsoft Teams, and other connected customer channels all flow into one helpdesk.
Can AI handle technical questions?
Yes. Support can search your knowledge, investigate connected systems, understand previous issues, and resolve what it can before a human steps in.
How does Helply help cross-functional teams?
Invite support, success, product, engineering, sales, and leadership into Helply so everyone can collaborate on the accounts they own. Every plan has unlimited users at $0 per seat.
What do Background Agents do for B2B?
They continuously surface customer health changes, feature requests, revenue opportunities, knowledge gaps, and emerging issues automatically.