Feature Request Agent
Never lose another feature request.
Feature Request Agent finds, categorizes, and connects product requests across customer conversations so your team knows what customers actually want.
Trusted by 1,300 companies globally
Why teams use Feature Request Agent
Capture every request
Automatically identify product requests buried inside tickets, chats, and customer conversations.
Connect duplicate requests
Recognize when different customers are asking for the same thing, even when they describe it differently.
Know who’s asking
Connect every request to the customers and accounts behind it so your team understands its impact.
Give product better signals
Turn thousands of conversations into structured feedback your product team can actually use.
How Feature Request Agent works
Watches conversations
Looks for feature requests, missing capabilities, workarounds, and product feedback.
Understands the request
Determines what the customer actually wants instead of relying on keywords or manual tags.
Groups related feedback
Connects similar requests and the customers behind them.
Sends it where it belongs
Updates connected product systems, alerts the right team, or triggers your configured workflow.
The complete system for human and AI customer service.
Helply is the complete AI-native support platform: everything you expect from Zendesk, rebuilt around AI agents that investigate, resolve, and act.