Helply
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Move from Help Scout without losing the customer story.

Bring conversations, customers, and knowledge into a help desk built around humans and AI agents.

Trusted by 1,400+ companies globally

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Integrations › Help Scout
EJS
Migrate from Help ScoutConnected
Help ScoutHelply
Keep your conversation history
Bring customer records with you
Move your knowledge
Go beyond the shared inbox

Available to every Helply agent and teammate

Why teams move to Helply from Help Scout

01

Keep your conversation history

Bring supported Help Scout conversations into Helply so valuable customer context isn't lost.

02

Bring customer records with you

Preserve supported customer information and connect it to the new support operation.

03

Move your knowledge

Bring supported Docs content so your team and AI agents aren't starting from an empty knowledge base.

04

Go beyond the shared inbox

Add AI agents, agentic workflows, customer context, and more sophisticated support operations around the conversations you already have.

How to migrate

  1. 01

    Connect Help Scout

    Authorize your existing workspace.

  2. 02

    Choose what to migrate

    Select supported mailboxes, customers, conversations, and knowledge.

  3. 03

    Validate and switch

    Review your Helply workspace and complete your cutover.

Frequently asked questions

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Can Help Scout conversations be migrated?

Supported history can be migrated.

Can Docs content move too?

Supported knowledge content can be brought over.

Can we preserve customer records?

Supported customer data can be migrated.

Does Helply replace the shared inbox?

Yes. Inbox & Ticketing is part of Helply's complete help desk.

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Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

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Comparing Help Scout?

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You’re hereMigrate from Help ScoutWhat moves and how

Migrate from Help Scout to Helply.

Meet your customers where they are and give every team the full story.

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