AI ROI calculator for support teams.
Estimate the agent hours and cost AI agents can save your team each month, and what Helply would cost for the same volume.
What AI agents are worth to your support team
Use your own numbers. The cost of an agent hour should include salary, benefits, tools and overhead.
About 14.6× return: $3,261 a month more than the plan costs, $39,132 a year.
Estimates only. Hours saved count conversations the AI resolves without a person; drafts and summaries from the Assist Agent save more time on the rest but aren’t counted. Helply prices are yearly list prices from the pricing page.
How the calculation works
- 01
Conversations resolved by AI
Monthly conversations × the share the Support Agent resolves end to end, without a person stepping in.
- 02
Hours saved
Each resolved conversation saves the minutes a person would have spent on it.
- 03
Value of the time
Hours saved × the loaded cost of an agent hour. That is time your team gets back for the harder conversations.
- 04
Helply plan
AI credits are estimated at about 10 for each AI-resolved conversation and 2 for each one the AI helps with, then matched to the right plan for your team size.
What moves the number
The biggest lever is the share AI resolves. It goes up when the Support Agent has good docs to answer from and access to the tools behind the questions, like Stripe for billing or your own app for account changes.
Many teams start lower and climb as they add knowledge and actions. The Knowledge agent helps by finding the gaps in your help center that send conversations to a person.
See how the Support Agent resolves conversationsWhat share of conversations can AI resolve?
It depends on your questions and the tools the AI can reach. Most teams use about 6 credits a conversation when AI resolves around half of them, which is the default here. Start lower if your queue is mostly complex technical issues.
What should we use for the cost of an agent hour?
Take salary plus benefits, taxes, tools and management overhead, divided by working hours.
Does this include the Assist Agent?
No. The calculator only counts conversations the AI resolves on its own. Drafts, summaries and research from the Assist Agent save time on the rest, so real savings are usually higher.
How are Helply prices calculated?
From the AI credits your volume needs and your team size, using yearly list prices: Starter $99, Plus $199, Team $499, Pro $999 and Growth $1,999 a month.
Put the numbers to work.
Start a 14-day free trial and see how much of your queue the Support Agent resolves.
Every plan includes the Assist Agent and Support Agent. 14-day free trial, no credit card. Book a demo →