Customer support for both sides of your marketplace.
Help buyers and sellers from one help desk. AI agents resolve the routine questions on each side, and your team handles disputes, trust and safety, and the cases that need a person.
Trusted by 1,400+ companies globally
Support both sides of your marketplace
Buyers and sellers, guests and hosts, clients and providers. Two audiences with different questions, in one help desk.
- 01
One inbox, two audiences
Tag every conversation by side and route sellers and buyers to the right team, each with its own views, rules and, on Team and up, SLAs.
- 02
A help center for each side
Team includes 3 knowledge bases: one for buyers, one for sellers and one for your team. The Support Agent answers from the right one.
- 03
Payments questions, handled
The Support Agent looks up charges, refunds and subscriptions in Stripe and resolves the routine billing questions both sides ask.
- 04
People for the sensitive cases
Disputes, fraud reports and safety issues go straight to your team, with the context the AI already gathered.
Know what’s happening on each side
Background agents read every conversation and act on what they find.
- 01
Spot spikes early
The Insights agent flags a jump in one kind of question, like delayed payouts in one region, before it becomes a backlog.
- 02
Keep your best sellers
On Pro and up, the Churn agent notices when a high-volume seller is frustrated and alerts the account owner.
- 03
Fix the docs both sides read
The Knowledge agent finds missing or outdated answers and drafts the fix for your team to approve.
How Helply works for marketplaces
- 01
Bring every channel together
Email, chat, WhatsApp and SMS from buyers and sellers flow into one help desk.
- 02
Connect your platform data
Link Stripe, your CRM and internal tools so agents see the order, account and payment behind each question.
- 03
Set the rules for each side
Decide what AI resolves on its own, what it escalates, and which team owns what.
- 04
Let the AI work the queue
Routine questions get resolved in seconds. Your team handles the cases that need judgment.
The right plan for a marketplace
Most marketplaces start on Team: $499 a month billed yearly, with 10 agents, 15,000 AI credits, 3 knowledge bases, teams and SLAs, and WhatsApp, SMS and Slack Connect.
If you run several brands or regions, Pro adds up to 3 brands, a customer portal and all Background agents, with 25 agents and 50,000 AI credits for $999 a month.
Compare plansCan we separate buyer and seller support?
Yes. Tag conversations by side, route them to separate teams with their own SLAs, and give each side its own help center.
Can the AI answer payment and payout questions?
The Support Agent can look up charges, refunds and subscriptions in Stripe and answer from your payout policies. Anything that needs a judgment call goes to your team.
How do we keep trust and safety issues with people?
Set escalation rules so disputes, fraud reports and safety concerns always go to a person, with the conversation history and account details attached.
Which channels can buyers and sellers use?
Email and live chat on every plan, plus WhatsApp, SMS, Slack Connect and Discord on Team and up.
How much does Helply cost for a marketplace?
Plans start at $99 a month billed yearly. Most marketplaces choose Team at $499 a month for 10 agents and 15,000 AI credits.
Support every side of your marketplace.
One help desk for buyers and sellers, with AI agents doing the routine work.
Every plan includes the Assist Agent and Support Agent. 14-day free trial, no credit card. Book a demo →