CompareHelply vs. Front
Helply is an AI-native customer support platform. Support teams leaving Front still get a shared inbox, assignment, internal notes, a knowledge base, and reporting, with unlimited users on every plan. AI agents investigate, resolve, and act, so those teams handle more customers without growing headcount.
Front charges per seat: Starter costs $35 a month ($25 billed yearly) and Professional $85 ($65 billed yearly). Enterprise costs $105 per seat a month, billed yearly only, and includes Copilot, a $20-per-seat monthly add-on on the other plans. Front bills Autopilot conversations once, at the highest level the AI agent reaches: $0.89 to resolve, $0.39 to hand off, $0.05 to triage.
On Front, every teammate who replies takes a paid seat, and Front bills Copilot per seat below Enterprise and Autopilot per conversation. From $49 a month ($42 billed yearly), Helply includes every user and charges credits per AI action.
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Front fits B2B teams that coordinate requests across support, sales, and operations in shared inboxes, with a fixed group of paid seats. Helply fits B2B and B2C support teams whose queues outgrow their hiring, and who want engineers and ops helping customers too. Helply and Front both offer AI agents that can act in connected systems.
Helply and Front both run a team's customer conversations from a shared inbox with AI agents alongside. They differ on what each added teammate costs and on how the two vendors bill AI work.
| Capability | Helply | Front |
|---|---|---|
| Built around | A complete help desk where AI agents work the queue and your team can take over when needed | A customer operations platform that brings support, sales, operations, and AI agents together in shared inboxes |
| Pricing | Unlimited users; credit blocks for AI work from $49 a month ($42 billed yearly) | $35 to $85 per seat a month ($25 to $65 billed yearly); Enterprise $105 per seat a month, billed yearly only |
| Free trial | 1,000 credits across a 14-day trial; no card | 14 days of Professional without a credit card (Front has no free tier); Autopilot has its own 30-day trial |
| AI agents | Support Agent investigates, takes supported Actions, and can resolve or escalate; all three agents on every plan, with credits per action | Front AI's Autopilot acts in connected systems; Front bills each Autopilot conversation once, at its highest level: resolution $0.89, handoff $0.39, triage $0.05 |
| Agent assist | Assist Agent drafts, summarizes, and can take supported Actions at your team's direction, on every plan; 1 credit a draft | Copilot summarizes, drafts, and runs routines; Front sells it on Starter and Professional for $20 per seat a month; Enterprise includes it |
| Customer context | Full support history beside CRM data, billing from Stripe or Chargebee, and product data | Contacts, accounts, and custom fields on every plan; Salesforce, HubSpot, and Microsoft Dynamics 365 sync on Professional and up |
| Channels | Email, chat, SMS, WhatsApp, Discord, Telegram, Microsoft Teams, and Slack | Email, chat, SMS, Slack, WhatsApp, social, and more; Starter supports one channel type, and most channels need Professional |
| Phone and voice | The phone and SMS integration adds supported call information, transcripts, and follow-up beside the customer's support history | Calls and voicemails through integrations such as Aircall and Dialpad, on Professional and up |
| Slack | Runs support conversations from Slack Connect channels; internal notes stay out of the customer's view | Public and private Slack channels on every plan, including Slack Connect channels you own |
| Background work | On every plan, Churn, Revenue, Knowledge, and Feature Request Agents watch conversations and can alert teammates or create work | Topics on every plan; Smart QA and Smart CSAT on Enterprise; Copilot spots churn and expansion signals |
| Team access | Unlimited users on every plan; hiring doesn't change the bill | Each teammate who replies needs a paid seat; guests can comment and edit shared drafts but can't reply to customers |
| Best for | B2B software, ecommerce, and marketplace teams that want the whole company helping customers at no per-user cost | B2B teams with high-stakes requests that cross support, sales, and operations |
Seat tax
Front Enterprise at $105 per seat, billed yearly.
Every Helply plan has unlimited users, so an engineer fixing a bug or an ops lead tracing an order can help the customer. On Front, guests can comment and edit shared drafts, but only teammates with paid seats can reply to customers.
Engineering and ops see the same conversation history as support.
On Helply, a drafted reply uses 1 credit, and checking a shopper's double charge in Stripe uses 4. Pulling an account's health from billing, CRM, and product data before a reply uses 12. Front bills Copilot by the seat below Enterprise and Autopilot once per conversation, from $0.05 for triage to $0.89 for a resolution.
The [Assist Agent](/agents/assist) and the [Support Agent](/agents/support) draw on the same credit block.
On every plan, Helply's Background Agents watch each conversation and can alert teammates or update systems when a signal needs attention. The Churn Agent tracks customer health across conversations, the Revenue Agent monitors upgrade intent, and the Knowledge Agent surfaces outdated information. Front's Copilot can spot churn risk and expansion signals too, at $20 per seat a month below Enterprise.
Sender.net: 300+ churn and expansion signals surfaced per month by the Churn and Revenue Agents.
Front, the customer operations platform, costs $35 to $85 per seat a month ($25 to $65 billed yearly). Enterprise is $105 per seat a month, billed yearly only; below it, Copilot is $20 more per seat a month. Every Helply plan pairs unlimited users with all three AI agents, and 500 credits run $49 a month ($42 billed yearly).
| Plan | Price | What it includes |
|---|---|---|
| Starter | $35 per seat a month ($25 billed yearly) | up to 10 seats and one channel type |
| Professional | $85 per seat a month ($65 billed yearly) | up to 50 seats and most channels |
| Enterprise | $105 per seat a month on yearly billing only | Copilot, Smart QA, and Smart CSAT come with it |
| Cost line | Helply | Front |
|---|---|---|
| Plan compared | 7,000 credits sized for about 1,000 B2B conversations; 4,000 at B2C sizing | Professional with Copilot, since Starter covers one channel type |
| Per-user price | None | $65 per seat a month billed yearly, plus $20 a month for Copilot |
| Five teammates | Included | $325 a month in seats |
| Agent assist | Assist Agent on every plan; each draft uses 1 credit from the block | Copilot: $100 a month for five seats |
| AI agent pricing | Credits per action: a draft 1, a bounded search 4, a multi-system investigation 12 | Autopilot per conversation: resolution $0.89, handoff $0.39, triage $0.05 |
| AI agent cost at 1,000 conversations | The block covers it at Helply's sizing: about 7 credits per B2B conversation, 4 per B2C | $50 to $890 if Autopilot touches all 1,000, depending on how far it gets with each one |
| Never charged | Spam, no-touch tickets, failed actions, retries, drafts your team rejects, and setup work | Conversations Autopilot doesn't touch, and technical failures on Front's side |
| Teammates without a license | Unlimited users, every plan | Guests on every plan, who can comment and edit shared drafts but can't reply to customers |
| Monthly total | $339 when about 1,000 B2B conversations arrive each month; $212 for that B2C volume | $425 in seats and Copilot; $475 to $1,315 with Autopilot on all 1,000 |
With five teammates or fifty, 1,000 B2B conversations a month need about 7,000 credits, a $399 monthly block ($339 billed yearly). At B2C sizing, the same 1,000 conversations take about 4,000 credits, a $249 monthly block ($212 billed yearly). Five Front Professional seats with Copilot cost $525 a month ($425 billed yearly), plus $50 to $890 if Autopilot touches all 1,000 conversations.
A sixth Front teammate on Professional costs $85 a month ($65 billed yearly), plus $20 a month for Copilot. Your Helply bill stays the same when that teammate joins, and you pay for the AI agents' work from your credit block. The monthly spending cap defaults to your block price; switch off auto top-up and AI work pauses there while your team carries on.
“Email marketing is one of those products where a single setup question can block a customer from sending their first campaign. Helply changed that for us. It answers deliverability, automation, and integration questions in seconds, in any language, and our resolution rate is now over 70%.”
Move off Front in stages. Put Helply's AI on a real queue during the trial, then bring over supported conversation history, inboxes, and customer information. Helply Enterprise plans include dedicated migration.
Open the 14-day trial (no card) and run Helply beside Front on one inbox first.
Connect Front, then select the supported inboxes and historical data to bring over.
Review your Helply workspace, then complete your channel cutover.
Helply gives every plan unlimited users and bills each AI action in credits. Front prices each seat and bills Autopilot per conversation.
Yes, and Sender.net replaced Front entirely. Helply covers the shared inbox, assignment, internal notes, reporting, and a knowledge base, plus Support, Assist, and Background Agents.
Front costs $35 to $85 per seat a month ($25 to $65 billed yearly). Enterprise costs $105 per seat a month, billed yearly only.
No. Front has no free tier, but it offers a 14-day free trial of Professional with no credit card.
Front is a customer operations platform. B2B teams use its shared inboxes to handle support, sales, and operations requests across email, chat, SMS, and Slack.
Front charges once per conversation, at the highest level Autopilot reaches: $0.89 for a resolution, $0.39 for a handoff, $0.05 for triage.
Front Copilot costs $20 a seat each month on Starter and Professional; Enterprise includes it.
No. Front is a customer operations platform with contacts and accounts, and it syncs with Salesforce, HubSpot, and Dynamics on Professional and up.
Helply sells AI credits in monthly blocks, starting at 500 credits for $49, and every plan has unlimited users. You save 15% by paying yearly.
Helply is an AI-native Front alternative whose Support, Assist, and Background Agents can investigate, resolve, and act. Plans from $49 a month include unlimited users.
Yes, billed yearly: five Front Professional seats with Copilot cost $425 before Autopilot. Helply costs $339 (B2B) or $212 (B2C) at about 1,000 monthly conversations.
Yes. Slack Connect channels and Microsoft Teams both work as Helply support channels, beside email, chat, SMS, WhatsApp, Discord, and Telegram.
Put one Front inbox on Helply for 14 days and invite the whole team.
