On Front, every teammate who replies takes a paid seat, and Front bills Copilot per seat below Enterprise and Autopilot per conversation. Helply bundles AI credits into each plan: Plus costs $199 a month billed yearly for up to 5 agents and 5,000 credits.
Front charges per seat: Starter costs $35 a month ($25 billed yearly) and Professional $85 ($65 billed yearly). Enterprise costs $105 per seat a month, billed yearly only, and includes Copilot, a $20-per-seat monthly add-on on the other plans. Front bills Autopilot conversations once, at the highest level the AI agent reaches: $0.89 to resolve, $0.39 to hand off, $0.05 to triage.
Helply vs. Front: the quick verdict
Front fits B2B teams that coordinate requests across support, sales, and operations in shared inboxes, with a fixed group of paid seats. Helply fits B2B and B2C support teams whose queues outgrow their hiring and who want AI credits bundled into the plan price. Helply and Front both offer AI agents that can act in connected systems.
- Front: $85 per seat a month on Professional ($65 billed yearly), with Copilot at $20 more per seat a month.
- Front Autopilot: one charge per conversation, from $0.05 for triage up to $0.89 for a resolution.
- Helply: Starter is $99 a month billed yearly for up to 2 agents; Plus is $199 for up to 5 agents and 5,000 credits.
- Every Helply plan includes the Assist Agent and a Support Agent that can resolve conversations, and Background Agents start on Team.
- Helply Plus covers up to 5 agents for $199 a month billed yearly, or $239 with 1,000 extra AI credits. Five Front Professional seats with Copilot cost $425 billed yearly, before Autopilot. Slack Connect, WhatsApp, SMS and SLAs start on Team at $499 a month.
Helply vs. Front for your team
AI credits move with your conversations: from 1 per conversation (a summary or triage only) up to 15, the most one conversation can use. Resolving about half end to end is roughly 6.
Helply Plus$239
$199 plan, up to 5 human agents + 1,000 top-up credits ($40), billed annually (15% off)Top-ups at $40 per 1,000 credits, up to 15,000 a month. Assist and Support Agents includedFront$870
$425 for 5 seats ($65 seat + $20 Copilot)$445 for about 500 AI resolutions ($0.89 per Autopilot resolution)$631 a month less on Helply (73% less), $7,572 a year
Monthly estimates at list price. Helply prices are from our pricing page: 15% less with annual billing, with credit top-ups at $40 per 1,000; competitor prices are the ones cited on this page, billed yearly where they offer it. Taxes, add-ons and discounts aren't included.
Helply vs. Front compared: pricing, AI agents, and the shared inbox
Helply and Front both run a team’s customer conversations from a shared inbox with AI agents alongside. They differ on what each added teammate costs and on how the two vendors bill AI work.
| Capability | Helply | Front |
|---|---|---|
| Built around | A complete help desk where AI agents work the queue and your team can take over when needed | A customer operations platform that brings support, sales, operations, and AI agents together in shared inboxes |
| Pricing | Starter $99, Plus $199, Team $499, Pro $999, or Growth $1,999 a month billed yearly, for 2 to 50 agents, AI credits included | $35 to $85 per seat a month ($25 to $65 billed yearly); Enterprise $105 per seat a month, billed yearly only |
| Free trial | 14-day free trial, no card | 14 days of Professional without a credit card (Front has no free tier); Autopilot has its own 30-day trial |
| AI agents | Support Agent investigates, takes supported Actions, and can resolve or escalate; every plan includes it, and Background Agents start on Team | Front AI’s Autopilot acts in connected systems; Front bills each Autopilot conversation once, at its highest level: resolution $0.89, handoff $0.39, triage $0.05 |
| Agent assist | Assist Agent drafts, summarizes, and can take supported Actions at your team’s direction, on every plan; 2 credits a draft, 1 a summary | Copilot summarizes, drafts, and runs routines; Front sells it on Starter and Professional for $20 per seat a month; Enterprise includes it |
| Customer context | Full support history beside CRM data, billing from Stripe or Chargebee, and product data | Contacts, accounts, and custom fields on every plan; Salesforce, HubSpot, and Microsoft Dynamics 365 sync on Professional and up |
| Channels | Every plan: email and chat; Plus and up: Facebook and Instagram; Team and up: Slack Connect, SMS, WhatsApp, and Discord; Pro and up: Microsoft Teams; also Telegram | Email, chat, SMS, Slack, WhatsApp, social, and more; Starter supports one channel type, and most channels need Professional |
| Phone and voice | The phone and SMS integration adds supported call information, transcripts, and follow-up beside the customer’s support history | Calls and voicemails through integrations such as Aircall and Dialpad, on Professional and up |
| Slack | Slack notifications on every plan; Slack Connect support conversations on Team and up, with internal notes out of the customer’s view | Public and private Slack channels on every plan, including Slack Connect channels you own |
| Background work | Background Agents watch customer accounts and can alert teammates or create work: 2 on Team, all of them on Pro and Growth | Topics on every plan; Smart QA and Smart CSAT on Enterprise; Copilot spots churn and expansion signals |
| Team access | Plans cover up to 2, 5, 10, 25, or 50 human agents, the people who reply to customers; Team, Pro, and Growth add agents at $49 a month each | Each teammate who replies needs a paid seat; guests can comment and edit shared drafts but can’t reply to customers |
| Best for | Ecommerce, marketplace, and B2B software teams scaling support faster than headcount, with the Assist and Support Agents on every plan | B2B teams with high-stakes requests that cross support, sales, and operations |
How Helply differs from Front’s shared inbox
Send bugs to Jira, Linear, or GitHub from Team up
On Team and up, Helply connects Jira, Linear, and GitHub, so the Support Agent can file a bug with its findings attached. Slack notifications on every plan tell ops when a conversation needs them. Helply prices plans by human agents, the people on your team who reply to customers.
Swap Copilot seats and Autopilot charges for one pool of AI credits
On Helply, a drafted reply or a Stripe refund uses 2 credits, and an investigation across Stripe, HubSpot, and logs uses 6. No conversation costs more than 15 credits, and Team includes 15,000 a month. Front bills Copilot by the seat below Enterprise and Autopilot once per conversation, from $0.05 for triage to $0.89 for a resolution.
Get churn and expansion alerts without Copilot on every seat
From Team up, Helply’s Background Agents watch customer accounts and can alert teammates or update systems; Team includes 2 (Knowledge and Insights), and Pro and Growth include all. The Churn Agent flags churn risk, the Revenue Agent monitors upgrade intent, and the Knowledge Agent surfaces outdated information. Front’s Copilot can spot churn risk and expansion signals too, at $20 per seat a month below Enterprise.
Front pricing vs. Helply pricing
Front, the customer operations platform, costs $35 to $85 per seat a month ($25 to $65 billed yearly). Enterprise is $105 per seat a month, billed yearly only; below it, Copilot is $20 more per seat a month. Helply plans include AI credits: Starter costs $99 a month billed yearly for up to 2 agents, and Plus $199 for up to 5.
- Starter: $35 per seat a month ($25 billed yearly); up to 10 seats and one channel type
- Professional: $85 per seat a month ($65 billed yearly); up to 50 seats and most channels
- Enterprise: $105 per seat a month on yearly billing only; Copilot, Smart QA, and Smart CSAT come with it
- Smart QA and Smart CSAT: Front publishes no price for them on Starter or Professional
- Copilot, for Starter and Professional: $20 per seat a month
- Autopilot, on every plan including Enterprise: one charge per conversation at the highest level reached. Resolution $0.89, handoff $0.39, triage $0.05.
- WhatsApp channel, for Professional and Enterprise: Meta’s WhatsApp fees plus a 20% admin fee
- Onboarding: Front requires an onboarding package on contracts over $25,000
- Trial: 14 days of Professional with no credit card; Autopilot’s trial runs 30 days
| Cost line | Helply | Front |
|---|---|---|
| Plan compared | Plus, with up to 5 agents and 5,000 monthly AI credits | Professional with Copilot, since Starter covers one channel type |
| Per-user price | Plus stops at 5 agents; Team includes 10, then $49 an agent | $65 per seat a month billed yearly, plus $20 a month for Copilot |
| Five teammates | Included in the $199 plan price | $325 a month in seats |
| Agent assist | Assist Agent on every plan; each draft uses 2 credits from the pool | Copilot: $100 a month for five seats |
| AI agent pricing | Per action: a draft costs 2 credits, an investigation 6, a full resolution 10 | Autopilot per conversation: resolution $0.89, handoff $0.39, triage $0.05 |
| AI agent cost at 1,000 conversations | $40 for 1,000 extra credits, 6,000 in all: about 6 a conversation | $50 to $890 if Autopilot touches all 1,000, depending on how far it gets with each one |
| Never charged | The help desk with AI switched off, plus spam, notifications, auto-replies, Playground tests, and a person taking over after the AI tries | Conversations Autopilot doesn’t touch, and technical failures on Front’s side |
| Monthly total | $239: Plus at $199 plus $40 for 1,000 extra credits | $425 in seats and Copilot; $475 to $1,315 with Autopilot on all 1,000 |
On Helply, Plus costs $199 a month billed yearly for up to 5 agents and 5,000 AI credits, or $239 with 1,000 extra credits for about 1,000 conversations a month. Five Front Professional seats with Copilot cost $425 billed yearly, or $870 once Autopilot resolves 500 conversations. Slack Connect, WhatsApp, SMS and SLAs start on Team at $499 a month.
A sixth Front teammate on Professional costs $65 a month billed yearly ($85 monthly), plus $20 a month for Copilot. On Helply, a sixth agent means Team at $499 a month billed yearly, with 10 agents and 15,000 credits. AI pauses on Starter, Plus, and Team once the credit pool runs out, while your team keeps working; top up in the app to restart it.
Teams that switched
“Email marketing is one of those products where a single setup question can block a customer from sending their first campaign. Helply changed that for us. It answers deliverability, automation, and integration questions in seconds, in any language, and our resolution rate is now over 70%.”
- Front replaced entirely, inbox, knowledge base, and reporting consolidated onto Helply
- 71% of ~4,000 monthly conversations resolved end-to-end by the Support Agent
- ~85% lower support tooling spend than the per-seat tool it replaced
Switching from Front
Move off Front in stages. Test Helply during the 14-day trial, then bring over supported conversation history, inboxes, and customer information. Team includes free migration and an onboarding call, and Pro and Growth add white-glove migration.
- Open the 14-day trial (no card) and run Helply beside Front on one inbox first.
- Connect Front, then select the supported inboxes and historical data to bring over.
- Review your Helply workspace, then complete your channel cutover.
- Conversation history
- Shared inboxes
- Customer information
Helply or Front: which should you choose?
- You want one platform for support, sales, and operations requests, with a small, steady group of people who reply.
- You plan to buy Enterprise at $105 per seat a month, billed yearly, with Copilot, Smart QA, and Smart CSAT included.
- Your account managers want Copilot routines for meeting prep and follow-ups, at $20 per seat a month below Enterprise.
- You work one channel type (email, Front Chat, or SMS), so Front Starter fits: five seats cost $175 a month ($125 billed yearly).
- You want to handle more customers without growing headcount.
- You want up to 5 agents, 5,000 AI credits, and the Assist and Support Agents for $199 a month billed yearly.
- You’d rather draw every AI action from one pool of credits in your plan than pay per Copilot seat and per Autopilot conversation.
- You want Background Agents watching customer accounts for churn, upgrade, and feature-request signals, all included on Pro.
Frequently asked questions
How is Helply different from Front?
Helply plans include 2 to 50 human agents and AI credits, and every plan has the Assist and Support Agents. Front prices every seat and bills Autopilot per conversation.
Can Helply replace Front?
Yes, and Sender.net replaced Front entirely. Helply covers the shared inbox, reporting, a knowledge base, and AI agents, with Background Agents from Team up.
How much does the Front app cost per month?
Front costs $35 to $85 per seat a month ($25 to $65 billed yearly). Enterprise costs $105 per seat a month, billed yearly only.
Is the Front app free?
No. Front has no free tier, but it offers a 14-day free trial of Professional with no credit card.
What is the Front app used for?
Front is a customer operations platform. B2B teams use its shared inboxes to handle support, sales, and operations requests across email, chat, SMS, and Slack.
How much does Front Autopilot cost?
Front charges once per conversation, at the highest level Autopilot reaches: $0.89 for a resolution, $0.39 for a handoff, $0.05 for triage.
How much does Front Copilot cost?
Front Copilot costs $20 a seat each month on Starter and Professional; Enterprise includes it.
Is Front a CRM?
No. Front is a customer operations platform with contacts and accounts, and it syncs with Salesforce, HubSpot, and Dynamics on Professional and up.
How does Helply’s pricing work?
Every plan includes AI credits, 1 to 10 per action. Plans run from $99 to $1,999 a month billed yearly, for 2 to 50 human agents.
What is the best Front alternative with AI?
Helply is an AI-native Front alternative whose Support and Assist Agents can investigate, resolve, and act. Plans begin at $99 a month billed yearly.
Is Helply cheaper than Front for a five-person team?
Against Front Professional with Copilot, yes. Billed yearly, five Front seats cost $425 before Autopilot, and Helply Plus is $199, or $239 with 1,000 extra credits. Slack Connect, WhatsApp, SMS and SLAs start on Team at $499 a month.
Does Helply work in Slack Connect and Microsoft Teams?
Yes. Slack Connect, WhatsApp, SMS, and Discord work from Team up, and Microsoft Teams from Pro up; Telegram connects too.
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