Freshdesk pricing, explained.
What each Freshdesk plan costs per agent, what Freddy AI adds, and what a team actually spends. Compared with Helply, plan by plan.
Prices checked November 2026 · freshworks.com/freshdesk/pricing
Freshdesk plans at a glance
Freshdesk’s list prices, as published in November 2026.
- Freddy AI Agent (500 free sessions, once)
- Ticketing and shared inbox
- Customer portal and knowledge base
- Analytics
- Multilingual help desk
- Custom dashboards
- Intelligent routing
- Multiple SLA policies
- Freddy AI Insights
- Skill-based routing
- Sandbox
- Audit logs
- IP allowlisting
Prices are per agent a month. Freshdesk lists a 20% saving for yearly billing. Source: freshworks.com/freshdesk/pricing, checked November 2026.
What costs extra
The plan price is the starting point. AI and other usage are billed on top.
| Add-on | Price | What you get |
|---|---|---|
| Freddy AI Copilot | $29 per agent a month ($35 monthly) | AI assistance for agents. Available on Pro and Enterprise. |
| Additional AI Agent sessions | $49 per 100 sessions | After 500 free sessions, given once per account. |
| Day passes | $2, $7 or $12 a pass | Occasional agents on Growth, Pro or Enterprise. |
| Connector app tasks | $80 per 5,000 tasks | Automations that run through connector apps. |
| MCP actions | $15 per 1,000 actions | Actions run through MCP. |
What a team actually pays
Five agents and 1,000 conversations a month on Freshdesk, line by line, next to Helply.
- Pro plan5 agents × $55$275
- Freddy AI Copilot5 agents × $29$145
- Freddy AI Agent sessionsAbout 500 a month, $49 per 100$245
Yearly list prices, 5 agents and 1,000 conversations a month, with AI resolving about half.
- Plus planUp to 5 agents, 5,000 AI credits$199
- Assist Agent and Support AgentIncluded in the plan$0
- 1,000 extra AI credits$40 per 1,000$40
Billed yearly, AI included. Slack Connect, WhatsApp, SMS and SLAs start on Team at $499 a month.
As your team grows
Freshdesk Pro with Freddy AI Copilot and AI Agent sessions, against the Helply plan that fits the same team, at about 200 conversations per agent a month.
| Team size | Freshdesk a month | How it adds up | Helply a month | What’s included |
|---|---|---|---|---|
| 5 agents | $665 | $275 seats + $145 Copilot + $245 sessions | Plus + 1,000 credits, $239 | Up to 5 agents, 6,000 credits |
| 10 agents | $1,330 | $550 seats + $290 Copilot + $490 sessions | Team, $499 | 10 agents, 15,000 credits |
| 25 agents | $3,325 | $1,375 seats + $725 Copilot + $1,225 sessions | Pro, $999 | 25 agents, 50,000 credits |
Yearly list prices. AI Agent sessions assume AI handles about half of 200 conversations per agent a month, all billed, as the 500 free sessions come once per account. Helply plans include the Assist Agent and Support Agent, with AI credits shared across the team.
Price your own team
Move the sliders to compare Freshdesk with Helply for your agents and volume.
Helply vs. Freshdesk for your team
A credit is one unit of work the AI does for your team. Summarizing a thread uses 1, and drafting a reply uses 2. Investigating across your tools uses 6, and resolving a conversation end to end uses 10.
One conversation never uses more than 15 credits, however many steps it takes. Spam, notifications and auto-replies, handoffs to a person after an AI attempt, and testing in the Playground don’t use any. Credits are pooled across your whole team.
AI credits move with your conversations: from 1 per conversation (a summary or triage only) up to 15, the most one conversation can use. Resolving about half end to end is roughly 6.
Helply Plus$239
$199 plan, up to 5 human agents + 1,000 top-up credits ($40), billed annually (15% off)Top-ups at $40 per 1,000 credits, up to 15,000 a month. Assist and Support Agents includedFreshdesk$665
$420 for 5 seats ($55 Pro seat + $29 Copilot)$245 for about 500 AI resolutions ($49 per 100 Freddy AI sessions)$426 a month less on Helply (64% less), $5,112 a year
Monthly estimates at list price. Helply prices are from our pricing page: 15% less with annual billing, with credit top-ups at $40 per 1,000; competitor prices are the ones cited on this page, billed yearly where they offer it. Taxes, add-ons and discounts aren’t included.
How to lower your Freshdesk bill
- 01
Bill yearly
Pro is $55 per agent billed yearly against $66 month to month.
- 02
Use day passes
Occasional agents can work on day passes instead of a full seat.
- 03
Track AI Agent sessions
After the 500 free sessions, given once per account, each 100 cost $49. Watch them as volume grows.
- 04
Price the alternative
Helply plans include AI agents and AI assistance for your team, with a fixed number of credits each month.
Comparing Freshdesk?
Helply pricing, side by side
Helply plans start at $99 a month for up to 2 agents, billed yearly. Every plan includes the Assist Agent, which drafts replies beside your team, and the Support Agent, which resolves conversations with customers. There is no per-agent AI add-on.
AI work draws on a monthly pool of credits shared across your team: 2,500 on Starter up to 100,000 on Growth. Most teams use about 6 credits a conversation when AI resolves around half of them.
See Helply pricingHow much does Freshdesk cost per agent?
Freshdesk lists Growth at $19, Pro at $55 and Enterprise at $89 per agent a month billed yearly, or $23, $66 and $107 billed monthly.
Is Freddy AI Copilot included?
No. Freddy AI Copilot is an add-on on Pro and Enterprise at $29 per agent a month billed yearly.
How are Freddy AI Agent sessions priced?
Each account gets 500 free sessions once. After that, sessions cost $49 per 100.
Does Freshdesk have a free trial?
Yes. Freshdesk offers 14 days on the Enterprise plan, then you choose a plan.
How does Helply pricing compare?
Five Freshdesk Pro agents with Copilot and AI Agent sessions for about 1,000 conversations come to about $665 a month at yearly list prices. Helply Plus is $199, or $239 with 1,000 extra credits, billed yearly.
Less than Freshdesk for a 5‑agent team, with AI included.
Start a 14-day free trial, bring your Freshdesk history with you, and see what your team pays on Helply.
Every plan includes the Assist Agent and Support Agent. 14-day free trial, no credit card. Book a demo →