The Front alternative built as a complete help desk.
Front is a shared inbox priced per seat, with Copilot and Autopilot billed on top. Helply is a full help desk with AI agents included on every plan.
Trusted by 1,400+ companies globally
Why teams look for a Front alternative
Here is what five agents and 1,000 conversations a month cost on Front, line by line, next to Helply.
- Professional seats5 seats × $65$325
- Copilot add-on5 seats × $20$100
- Autopilot resolutionsAbout 500 × $0.89$445
Yearly list prices, 5 agents and 1,000 conversations a month, with AI resolving about half.
- Plus planUp to 5 agents, 5,000 AI credits$199
- Assist Agent and Support AgentIncluded in the plan$0
- 1,000 extra AI credits$40 per 1,000$40
Billed yearly, AI included. Slack Connect, WhatsApp, SMS and SLAs start on Team at $499 a month.
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Seats, Copilot and Autopilot
Professional is $65 per seat a month billed yearly, Copilot adds $20 per seat, and Autopilot charges $0.39 per handoff or $0.89 per resolution.
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Channels gated by plan
Front’s Starter plan supports one channel type. Most channels need Professional or above.
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A shared inbox first
Front is built for coordinating email across teams. Support teams often need SLAs, a help center and AI agents that resolve, all in one place.
Why support teams switch to Helply
See the account behind every ticket
CRM, billing and product data from Stripe, HubSpot and your other tools sit beside every conversation, for your team and the AI.
One inbox for every channel
Email and live chat on every plan. Slack Connect, WhatsApp, SMS, SLAs and round robin from Team, and Microsoft Teams from Pro.
AI agents included on every plan
The Support Agent investigates and resolves, and the Assist Agent drafts replies inside every ticket. No per-agent AI add-on.
Signals from every conversation
Background agents flag knowledge gaps from Team, and churn risk and feature requests from Pro, then alert your team or file the work.
CRM, billing and product data from Stripe, HubSpot and your other tools sit beside every conversation, for your team and the AI.
Email and live chat on every plan. Slack Connect, WhatsApp, SMS, SLAs and round robin from Team, and Microsoft Teams from Pro.
The Support Agent investigates and resolves, and the Assist Agent drafts replies inside every ticket. No per-agent AI add-on.
Background agents flag knowledge gaps from Team, and churn risk and feature requests from Pro, then alert your team or file the work.
Front vs. Helply at a glance
List prices, billed yearly, as published by each company in November 2026.
| Helply | Front | |
|---|---|---|
| Pricing model | Plans by team size, with AI credits included | $25 to $65 per seat a month billed yearly; Enterprise $105 |
| AI for your team | Assist Agent included on every plan | Copilot, $20 per seat (included on Enterprise) |
| AI for customers | Support Agent included; work drawn from a shared monthly credit pool | Autopilot: $0.89 per resolution, $0.39 per handoff |
| Entry price | $99 a month for up to 2 agents | $25 per seat a month (Starter) |
| Free trial | 14 days, no credit card | 14 days of Professional |
| Five agents, 1,000 conversations a month | $239 a month (Plus + 1,000 credits) | $870 a month |
Price your own team
Compare Front with Helply for your agents and volume.
Helply vs. Front for your team
A credit is one unit of work the AI does for your team. Summarizing a thread uses 1, and drafting a reply uses 2. Investigating across your tools uses 6, and resolving a conversation end to end uses 10.
One conversation never uses more than 15 credits, however many steps it takes. Spam, notifications and auto-replies, handoffs to a person after an AI attempt, and testing in the Playground don’t use any. Credits are pooled across your whole team.
AI credits move with your conversations: from 1 per conversation (a summary or triage only) up to 15, the most one conversation can use. Resolving about half end to end is roughly 6.
Helply Plus$239
$199 plan, up to 5 human agents + 1,000 top-up credits ($40), billed annually (15% off)Top-ups at $40 per 1,000 credits, up to 15,000 a month. Assist and Support Agents includedFront$870
$425 for 5 seats ($65 seat + $20 Copilot)$445 for about 500 AI resolutions ($0.89 per Autopilot resolution)$631 a month less on Helply (73% less), $7,572 a year
Monthly estimates at list price. Helply prices are from our pricing page: 15% less with annual billing, with credit top-ups at $40 per 1,000; competitor prices are the ones cited on this page, billed yearly where they offer it. Taxes, add-ons and discounts aren’t included.
A team that left Front for Helply
Moved its full conversation archive off Front.
“Email marketing is one of those products where a single setup question can block a customer from sending their first campaign. Helply answers deliverability, automation, and integration questions in seconds, and our resolution rate is now over 70%.”
Switch from Front without starting over
Bring your history, let the AI agents learn from it, then move your channels when you’re ready.
Available to every Helply agent, human and AI
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Import from Front
Bring supported conversations and contacts into Helply. Your team keeps working while it runs.
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Put the AI to work
The Support Agent and Assist Agent learn from your own past answers and articles.
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Switch your channels
Point your email and chat at Helply; Slack Connect channels join on Team and up, which also includes a free migration.
Comparing Front?
How does Helply pricing compare with Front?
Five Front Professional seats with Copilot and Autopilot for about 1,000 conversations come to around $870 a month at yearly list prices. Helply Plus is $199, or $239 with 1,000 extra credits, billed yearly.
Does Helply have a shared inbox?
Yes. Helply’s inbox includes shared views, assignment, collision detection, internal notes and tags, plus a help center and reporting. SLAs start on Team.
Can we move our Front conversations to Helply?
Yes. Helply imports supported conversations and contacts from Front. Team plans and up include a free migration.
When is Front the better choice?
Teams that mainly coordinate email across sales, operations and account management may prefer Front. Support teams that want AI agents resolving conversations tend to choose Helply.
Less than Front for a 5‑agent team, with AI included.
Start a 14-day free trial, import your conversations, and see what AI agents can do with them.
Every plan includes the Assist Agent and Support Agent. 14-day free trial, no credit card. Book a demo →