Helply vs. Intercom: AI agents for the whole account

The quick verdict

Intercom fits teams whose support is mostly consumer chat and who also want outbound messaging in the same tool. Helply is built for support teams that want a team of AI agents running cross-functional support across the entire account.

• Helply: $0 per seat on every plan, with AI from $0.25 per resolution billed only when it resolves the conversation itself. Intercom Advanced is $85 per seat, plus $0.99 per Fin outcome.
• Intercom: strong messenger and Fin AI Agent, priced per resolution on top of seat plans.
• Helply works across account, product, and connected systems, not just the inbox.
• Best for support teams that want AI to run cross-functional support workflows.

Helply vs. Intercom at a glance

Both bring AI into customer support. Helply is built around whole accounts, specialized agents, and cross-functional collaboration.

More than AI in the inbox

Investigate before a human has to

Helply’s AI agents pull context from conversations, account history, product usage, CRM, knowledge, logs, and code before deciding what to do next, so issues arrive diagnosed rather than just routed.

Turn support playbooks into agents

Deploy specialized AI agents for support resolution, technical investigation, knowledge, quality, and customer intelligence, each with its own skills, context, and permissions.

Support doesn’t stop with Support

Route customer issues and signals directly across Support, Success, Product, and Engineering, with full account context attached the whole way.

The economics

Intercom’s model combines per-seat plans with per-resolution AI usage. As you bring more of the company into customer conversations, both the seat count and the AI bill climb.

Helply charges nothing per seat on any plan. You pay for the work the AI agents complete, at a published rate card, so your bill tracks resolved work rather than headcount.

Switching from Intercom

You can bring your conversations, knowledge, customer context, and workflows into Helply and run it alongside Intercom until you’re ready to transition fully. There is no forced cutover.

1. Run Helply alongside Intercom on a slice of your queue.
2. Bring your history, macros, knowledge, and customer context across.
3. Cut over once AI resolution rates and workflows are where you want them.

Here is what comes with you:

• Conversations and message history
• Knowledge base and saved replies
• Customer and company records

Which should you choose?

Choose Intercom if:

• You need outbound messaging and support in one tool and can budget $0.99 per Fin outcome.
• Your support is high-volume B2C chat rather than complex B2B accounts.

Choose Helply if:

• You want a team of AI agents working across the whole account.
• You want unlimited seats at $0 and AI billed only on delivered work.

Frequently asked questions

• Can Helply replace Intercom?

  Yes. Helply provides an AI-native support operation, omnichannel conversations, customer and account context, knowledge, quality, and cross-functional workflows, with a team of specialized AI agents.

• How is Helply different from Intercom?

  Intercom helps teams run customer support with AI. Helply is built around an AI-native support operation where a team of specialized AI agents, humans, account intelligence, knowledge, and workflows all work together across the whole account, not just the conversation.

• How does Helply pricing compare with Intercom?

  The models are fundamentally different. Helply charges $0 per seat on every plan. You pay for the work the AI agents complete, from $0.25 per resolution.

• Can we migrate our Intercom conversations and knowledge?

  Yes. You can bring your conversations, knowledge, customer context, and workflows to Helply, and run it alongside your current setup until you’re ready to transition fully.

• How do Helply’s AI agents differ from Fin?

  Rather than a single AI agent, Helply deploys a team of specialized agents, for support resolution, technical investigation, knowledge, quality, and customer intelligence, each with its own skills, context, and permissions, working across the same customer operation.