The Help Scout alternative with AI that takes action.
Help Scout charges per user and per AI resolution. Helply’s Support Agent checks billing in Stripe and resolves the request. From Team, it can also update accounts.
Trusted by 1,400+ companies globally
Why teams look for a Help Scout alternative
Here is what five agents and 1,000 conversations a month cost on Help Scout, line by line, next to Helply.
- Plus plan5 users × $45$225
- Envoy resolutionsAbout 500 × $0.75$375
Yearly list prices, 5 agents and 1,000 conversations a month, with AI resolving about half.
- Plus planUp to 5 agents, 5,000 AI credits$199
- Assist Agent and Support AgentIncluded in the plan$0
- 1,000 extra AI credits$40 per 1,000$40
Billed yearly, AI included. Slack Connect, WhatsApp, SMS and SLAs start on Team at $499 a month.
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Per-user pricing plus per-resolution AI
Plus is $45 per user a month billed yearly, and Envoy, Help Scout’s AI add-on, costs $0.75 per resolution.
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AI actions across your stack
Refunds, plan changes and account fixes need AI that reaches your own systems. Helply’s Support Agent does that with custom actions and MCP connectors from Team.
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Minimums as you grow
Help Scout’s Pro plan needs at least 10 users, so moving up a tier can mean paying for seats you don’t use.
Why support teams switch to Helply
See the account behind every ticket
CRM, billing and product data from Stripe, HubSpot and your other tools sit beside every conversation, for your team and the AI.
One inbox for every channel
Email and live chat on every plan. Slack Connect, WhatsApp, SMS, SLAs and round robin from Team, and Microsoft Teams from Pro.
AI agents included on every plan
The Support Agent investigates and resolves, and the Assist Agent drafts replies inside every ticket. No per-agent AI add-on.
Signals from every conversation
Background agents flag knowledge gaps from Team, and churn risk and feature requests from Pro, then alert your team or file the work.
CRM, billing and product data from Stripe, HubSpot and your other tools sit beside every conversation, for your team and the AI.
Email and live chat on every plan. Slack Connect, WhatsApp, SMS, SLAs and round robin from Team, and Microsoft Teams from Pro.
The Support Agent investigates and resolves, and the Assist Agent drafts replies inside every ticket. No per-agent AI add-on.
Background agents flag knowledge gaps from Team, and churn risk and feature requests from Pro, then alert your team or file the work.
Help Scout vs. Helply at a glance
List prices, billed yearly, as published by each company in November 2026.
| Helply | Help Scout | |
|---|---|---|
| Pricing model | Plans by team size, with AI credits included | $25 to $75 per user a month, billed yearly; free plan for up to 5 users |
| AI for your team | Assist Agent included on every plan | AI Drafts and Summarize on Plus and Pro |
| AI for customers | Support Agent included; work drawn from a shared monthly credit pool | Envoy at $0.75 per resolution |
| Entry price | $99 a month for up to 2 agents | Free for up to 5 users; paid plans from $25 per user |
| Free trial | 14 days, no credit card | 15 days |
| Five agents, 1,000 conversations a month | $239 a month (Plus + 1,000 credits) | $600 a month |
Price your own team
Compare Help Scout with Helply for your agents and volume.
Helply vs. Help Scout for your team
A credit is one unit of work the AI does for your team. Summarizing a thread uses 1, and drafting a reply uses 2. Investigating across your tools uses 6, and resolving a conversation end to end uses 10.
One conversation never uses more than 15 credits, however many steps it takes. Spam, notifications and auto-replies, handoffs to a person after an AI attempt, and testing in the Playground don’t use any. Credits are pooled across your whole team.
AI credits move with your conversations: from 1 per conversation (a summary or triage only) up to 15, the most one conversation can use. Resolving about half end to end is roughly 6.
Helply Plus$239
$199 plan, up to 5 human agents + 1,000 top-up credits ($40), billed annually (15% off)Top-ups at $40 per 1,000 credits, up to 15,000 a month. Assist and Support Agents includedHelp Scout$600
$225 for 5 seats ($45 Plus seat)$375 for about 500 AI resolutions ($0.75 per Envoy resolution)$361 a month less on Helply (60% less), $4,332 a year
Monthly estimates at list price. Helply prices are from our pricing page: 15% less with annual billing, with credit top-ups at $40 per 1,000; competitor prices are the ones cited on this page, billed yearly where they offer it. Taxes, add-ons and discounts aren’t included.
Teams running support on Helply
“Onboarding was very smooth and the VIP Slack support was perfect. It’s extremely easy to set up, with a great team behind it.”
Switch from Help Scout without starting over
Bring your history, let the AI agents learn from it, then move your channels when you’re ready.
Available to every Helply agent, human and AI
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Import from Help Scout
Bring supported conversations, customers and help center articles into Helply. Your team keeps working while it runs.
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Put the AI to work
The Support Agent and Assist Agent learn from your own past answers and articles.
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Switch your channels
Point your email and chat at Helply; Slack Connect channels join on Team and up, which also includes a free migration.
Comparing Help Scout?
Is Helply more expensive than Help Scout?
Help Scout’s free plan costs less to start. Once you add paid users and Envoy, five Plus users and AI for about 1,000 conversations come to around $600 a month at yearly list prices. Helply Plus is $199, or $239 with 1,000 extra credits, billed yearly.
Can Helply’s AI take actions like refunds?
Yes, on Team and up. The Support Agent looks up billing in Stripe on every plan. From Team, custom API actions and MCP connectors let it take approved actions, then resolve or escalate with the work done.
Can we import our Help Scout conversations and Docs?
Yes. Helply imports supported conversations, customers and Docs articles from Help Scout. Team plans and up include a free migration.
When is Help Scout the better choice?
Very small teams that only need a simple shared inbox, and no AI that takes action, can start on Help Scout’s free plan.
Less than Help Scout for a 5‑agent team, with AI included.
Start a 14-day free trial, import your conversations, and see what AI agents can do with them.
Every plan includes the Assist Agent and Support Agent. 14-day free trial, no credit card. Book a demo →