Helply
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Turn Discord conversations into real support.

Separate genuine customer issues from community chatter and bring the conversations that matter into Helply.

Trusted by 1,400+ companies globally

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Inbox › Discord
EJS
#helpDiscord
Kkiwi_dev via Discord · 9:41 AM
API keys from the dashboard return 403 on the v2 endpoints
Helply AI working
Read the conversationChecked the accountTook the action
Resolved in Discord 19 secs

Why teams use Helply with Discord

Turn the right conversations into tickets

Separate genuine customer issues from community chatter so your support queue isn't filled with every message posted in Discord.

Answer where the question was asked

Your team can manage support from Helply while customers and community members continue the conversation in Discord.

Keep technical context attached

Bring relevant threads and conversation context into the support issue so your team doesn't have to reconstruct what happened.

Put AI on real support questions

Let Helply agents investigate and resolve genuine customer issues without treating every Discord conversation like a support ticket.

Inbox › Discord
EJS
#helpReal issues only
Atlas · kiwi_devAPI keys return 403 on v2
Ticket
C
Community chat214 messages left in Discord
Ignored
Discord › #help
EJS
#helpDiscord
JJames Okafor via Discord · 9:41 AM
API keys from the dashboard return 403 on v2
Helply AI working
Checked key scopes
Answered in Discord 11 secs
Discord › Atlas
EJS
Attached contextAtlas
SDKPython 3.2.1
EndpointPOST /v2/events
Error403 · missing scope
Analytics › Discord
EJS
Discord supportLast 30 days
Questions612from #help
AI resolved58%end to end
Escalated84to engineering
Resolved355
Escalated84
Waiting173

How to install

  1. 01

    Connect Discord

    Authorize Helply for your Discord server.

  2. 02

    Choose channels

    Select which channels Helply should monitor.

  3. 03

    Configure ticket behavior

    Decide which conversations become support issues and how they should be routed.

Frequently asked questions

Start your free trial today

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Do we need to build our own Discord bot?

No. Helply handles the supported Discord connection.

Can we choose which channels create tickets?

Yes.

Can AI agents answer in Discord?

Supported AI responses can be sent back into the customer conversation.

Does every Discord message become a ticket?

No. You control how support conversations are created.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

Slack

Bring Slack Connect and customer channels into Helply so conversations become trackable…

Microsoft Teams

Bring customer conversations from Microsoft Teams into Helply so your team can manage them…

Telegram

Connect Telegram conversations to Helply and manage them alongside every other customer channel.

WhatsApp

Bring WhatsApp conversations into Helply so humans and AI agents can manage them alongside…

Helply Chat Widget

Give customers a fast way to ask questions, get answers, and reach your team without…

Email

Bring support@, billing@, onboarding@, and other customer-facing addresses into Helply.

Connect Discord to Helply.

Meet your customers where they are and give every team the full story.

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