Groove is now Helply.
Discord

Discord + Helply

Turn Discord conversations into real support.

Separate genuine customer issues from community chatter and bring the conversations that matter into Helply.

Trusted by 1,300 companies globally

  • Kickbase
  • Rumble
  • Xeropan
  • Inner Circle
  • Infrakit
  • Kami
  • Simplefocus
  • Unsplash
  • Mybaggage
  • Plato

Why teams use it

Turn the right conversations into tickets

Separate genuine customer issues from community chatter so your support queue isn't filled with every message posted in Discord.

Answer where the question was asked

Your team can manage support from Helply while customers and community members continue the conversation in Discord.

Keep technical context attached

Bring relevant threads and conversation context into the support issue so your team doesn't have to reconstruct what happened.

Put AI on real support questions

Let Helply agents investigate and resolve genuine customer issues without treating every Discord conversation like a support ticket.

HelplyHelply×Discord

How to install

Step 1

Connect Discord

Authorize Helply for your Discord server.

Step 2

Choose channels

Select which channels Helply should monitor.

Step 3

Configure ticket behavior

Decide which conversations become support issues and how they should be routed.

Frequently asked questions

No. Helply handles the supported Discord connection.

Yes.

Supported AI responses can be sent back into the customer conversation.

No. You control how support conversations are created.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

Connect Discord to Helply.

Meet your customers where they are and give every team the full story.