The Intercom alternative without three separate bills.
Intercom bills seats, Fin outcomes and Copilot separately. Helply plans include the Assist Agent and Support Agent, with AI credits shared across your team.
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Why teams look for an Intercom alternative
Here is what five agents and 1,000 conversations a month cost on Intercom, line by line, next to Helply.
- Advanced seats5 seats × $85$425
- Copilot, unlimited5 agents × $29$145
- Fin outcomesAbout 500 × $0.99$495
Yearly list prices, 5 agents and 1,000 conversations a month, with AI resolving about half.
- Plus planUp to 5 agents, 5,000 AI credits$199
- Assist Agent and Support AgentIncluded in the plan$0
- 1,000 extra AI credits$40 per 1,000$40
Billed yearly, AI included. Slack Connect, WhatsApp, SMS and SLAs start on Team at $499 a month.
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Three lines on every invoice
Seats run $29 to $132 a month billed yearly, Fin adds $0.99 per outcome, and unlimited Copilot is another $29 per agent.
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A bill you can’t forecast
Fin is billed per outcome, so a busy month or a successful launch means a bigger invoice, not a better one.
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Paying for marketing tools
Product tours, banners and outbound messages are a big part of Intercom. Support teams that don’t need them still pay for a platform built around them.
Why support teams switch to Helply
See the account behind every ticket
CRM, billing and product data from Stripe, HubSpot and your other tools sit beside every conversation, for your team and the AI.
One inbox for every channel
Email and live chat on every plan. Slack Connect, WhatsApp, SMS, SLAs and round robin from Team, and Microsoft Teams from Pro.
AI agents included on every plan
The Support Agent investigates and resolves, and the Assist Agent drafts replies inside every ticket. No per-agent AI add-on.
Signals from every conversation
Background agents flag knowledge gaps from Team, and churn risk and feature requests from Pro, then alert your team or file the work.
CRM, billing and product data from Stripe, HubSpot and your other tools sit beside every conversation, for your team and the AI.
Email and live chat on every plan. Slack Connect, WhatsApp, SMS, SLAs and round robin from Team, and Microsoft Teams from Pro.
The Support Agent investigates and resolves, and the Assist Agent drafts replies inside every ticket. No per-agent AI add-on.
Background agents flag knowledge gaps from Team, and churn risk and feature requests from Pro, then alert your team or file the work.
Intercom vs. Helply at a glance
List prices, billed yearly, as published by each company in November 2026.
| Helply | Intercom | |
|---|---|---|
| Pricing model | Plans by team size, with AI credits included | $29 to $132 per seat a month, billed yearly |
| AI for your team | Assist Agent included on every plan | 10 free conversations per seat, then $29 per agent |
| AI for customers | Support Agent included; work drawn from a shared monthly credit pool | Fin at $0.99 per outcome |
| Entry price | $99 a month for up to 2 agents | $29 per seat a month (Essential) |
| Free trial | 14 days, no credit card | 14 days |
| Five agents, 1,000 conversations a month | $239 a month (Plus + 1,000 credits) | $1,065 a month |
Price your own team
Compare Intercom with Helply for your agents and volume.
Helply vs. Intercom for your team
A credit is one unit of work the AI does for your team. Summarizing a thread uses 1, and drafting a reply uses 2. Investigating across your tools uses 6, and resolving a conversation end to end uses 10.
One conversation never uses more than 15 credits, however many steps it takes. Spam, notifications and auto-replies, handoffs to a person after an AI attempt, and testing in the Playground don’t use any. Credits are pooled across your whole team.
AI credits move with your conversations: from 1 per conversation (a summary or triage only) up to 15, the most one conversation can use. Resolving about half end to end is roughly 6.
Helply Plus$239
$199 plan, up to 5 human agents + 1,000 top-up credits ($40), billed annually (15% off)Top-ups at $40 per 1,000 credits, up to 15,000 a month. Assist and Support Agents includedIntercom$1,065
$570 for 5 seats ($85 seat + $29 Copilot)$495 for about 500 AI resolutions ($0.99 per Fin outcome)$826 a month less on Helply (78% less), $9,912 a year
Monthly estimates at list price. Helply prices are from our pricing page: 15% less with annual billing, with credit top-ups at $40 per 1,000; competitor prices are the ones cited on this page, billed yearly where they offer it. Taxes, add-ons and discounts aren’t included.
Teams running support on Helply
“We stopped choosing between fast and accurate. The platform takes the routine volume, knows exactly when to hand off, and remembers how we solve the hard problems.”
Razia AlianiSenior Systematic Reviewer, CovidenceSwitch from Intercom without starting over
Bring your history, let the AI agents learn from it, then move your channels when you’re ready.
Available to every Helply agent, human and AI
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Import from Intercom
Bring supported conversations, customers and help center articles into Helply. Your team keeps working while it runs.
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Put the AI to work
The Support Agent and Assist Agent learn from your own past answers and articles.
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Switch your channels
Point your email and chat at Helply; Slack Connect channels join on Team and up, which also includes a free migration.
Comparing Intercom?
How does Helply pricing compare with Intercom and Fin?
Five Intercom Advanced seats with unlimited Copilot and 500 Fin outcomes list at $1,065 a month, billed yearly. Helply Plus is $199, or $239 with 1,000 extra credits for about 1,000 conversations, billed yearly.
Does Helply have a messenger and live chat like Intercom?
Yes. Every plan includes the chat widget, live chat and email in one inbox, and Helply also supports Telegram. Slack Connect, WhatsApp, SMS and Discord start on Team, and Microsoft Teams on Pro.
Can we move our Intercom conversations to Helply?
Yes. Helply imports supported conversations, contacts, companies and help center articles from Intercom. Team plans and up include a free migration.
When is Intercom the better choice?
If product tours, in-app banners and outbound campaigns are central to how you work, Intercom covers those. If you want a support platform with AI included, Helply is the simpler bill.
Less than Intercom for a 5‑agent team, with AI included.
Start a 14-day free trial, import your conversations, and see what AI agents can do with them.
Every plan includes the Assist Agent and Support Agent. 14-day free trial, no credit card. Book a demo →