Plain pricing, explained.
What each Plain plan costs per member, how its AI credits work, and what a team actually spends. Compared with Helply, plan by plan.
Prices checked November 2026 · plain.com/pricing
Plain plans at a glance
Plain’s list prices, as published in November 2026.
- 1,000 credits a month
- Customer Agent and Sidekick Agent
- Slack
- Email and in-app channels
- Help center
- 2,500 credits a month
- Microsoft Teams
- SLAs and business hours
- Escalation paths
- CRM integrations
- Custom credits
- Multiple workspaces
- SSO and SCIM
- HIPAA
- Dedicated customer success manager
Prices are per member a month. Viewer seats are unlimited on every plan. Plain runs a startup program with 50% off. Source: plain.com/pricing, checked November 2026.
What costs extra
The plan price is the starting point. AI and other usage are billed on top.
| Add-on | Price | What you get |
|---|---|---|
| AI credits | $10 per 1,000 | Sold in packs of 1,000 to 10,000 credits. |
| Customer Agent | 100 credits per resolution | About $1 per resolution at $10 per 1,000 credits. |
| Sidekick Agent | 15 to 300+ credits a task | Depends on how much work the task takes. |
| Connected Agent | 15 credits per assignment | Plus 15 credits per discussion. |
What a team actually pays
Five agents and 1,000 conversations a month on Plain, line by line, next to Helply.
- Foundation seats5 members × $45$225
- Customer Agent resolutionsAbout 490 past included credits, ~$1 each$490
Yearly list prices, 5 agents and 1,000 conversations a month, with AI resolving about half.
- Plus planUp to 5 agents, 5,000 AI credits$199
- Assist Agent and Support AgentIncluded in the plan$0
- 1,000 extra AI credits$40 per 1,000$40
Billed yearly, AI included. Slack Connect, WhatsApp, SMS and SLAs start on Team at $499 a month.
As your team grows
Plain Foundation or Horizon with Customer Agent resolutions, against the Helply plan that fits the same team, at about 200 conversations per agent a month.
| Team size | Plain a month | How it adds up | Helply a month | What’s included |
|---|---|---|---|---|
| 5 agents | $715 | $225 seats + $490 credits (Foundation) | Plus + 1,000 credits, $239 | Up to 5 agents, 6,000 credits |
| 10 agents | $1,965 | $990 seats + $975 credits (Horizon) | Team, $499 | 10 agents, 15,000 credits |
| 25 agents | Custom | Frontier, priced by quote | Pro, $999 | 25 agents, 50,000 credits |
Yearly list prices. Credits assume the Customer Agent resolves about half of 200 conversations per agent a month, after included credits. Helply plans include the Assist Agent and Support Agent, with AI credits shared across the team.
Price your own team
Move the sliders to compare Plain with Helply for your agents and volume.
Helply vs. Plain for your team
A credit is one unit of work the AI does for your team. Summarizing a thread uses 1, and drafting a reply uses 2. Investigating across your tools uses 6, and resolving a conversation end to end uses 10.
One conversation never uses more than 15 credits, however many steps it takes. Spam, notifications and auto-replies, handoffs to a person after an AI attempt, and testing in the Playground don’t use any. Credits are pooled across your whole team.
AI credits move with your conversations: from 1 per conversation (a summary or triage only) up to 15, the most one conversation can use. Resolving about half end to end is roughly 6.
Helply Plus$239
$199 plan, up to 5 human agents + 1,000 top-up credits ($40), billed annually (15% off)Top-ups at $40 per 1,000 credits, up to 15,000 a month. Assist and Support Agents includedPlain$715
$225 for 5 seats ($45 Foundation seat)$490 for about 500 AI resolutions (Ari at about $1 per resolution after included credits)$476 a month less on Helply (67% less), $5,712 a year
Monthly estimates at list price. Helply prices are from our pricing page: 15% less with annual billing, with credit top-ups at $40 per 1,000; competitor prices are the ones cited on this page, billed yearly where they offer it. Taxes, add-ons and discounts aren’t included.
How to lower your Plain bill
- 01
Check the member limits
Foundation covers up to 5 members and Horizon 3 to 10. Larger teams move to custom pricing.
- 02
Use viewer seats
Viewer seats are unlimited on every plan for people who only need to read.
- 03
Budget for credits
Each Customer Agent resolution uses 100 credits, about $1, so credits grow with volume.
- 04
Price the alternative
Helply plans include AI agents and AI assistance for your team, with a fixed number of credits each month.
Comparing Plain?
Helply pricing, side by side
Helply plans start at $99 a month for up to 2 agents, billed yearly. Every plan includes the Assist Agent, which drafts replies beside your team, and the Support Agent, which resolves conversations with customers. There is no per-agent AI add-on.
AI work draws on a monthly pool of credits shared across your team: 2,500 on Starter up to 100,000 on Growth. Most teams use about 6 credits a conversation when AI resolves around half of them.
See Helply pricingHow much does Plain cost per member?
Plain lists Foundation at $45 per member a month billed yearly ($55 monthly) for up to 5 members, and Horizon at $99 for 3 to 10 members. Frontier is custom.
How do Plain credits work?
Plans include 1,000 or 2,500 credits a month, and more cost $10 per 1,000. A Customer Agent resolution uses 100 credits; Sidekick tasks use 15 to 300 or more.
What does a Customer Agent resolution cost?
About $1: 100 credits at $10 per 1,000.
Does Plain have a free trial?
Yes. Plain offers a 7-day free trial with no credit card.
How does Helply pricing compare?
Five Plain Foundation members with Customer Agent resolutions for about 1,000 conversations come to about $715 a month at yearly list prices. Helply Plus is $199, or $239 with 1,000 extra credits, billed yearly.
Less than Plain for a 5‑agent team, with AI included.
Start a 14-day free trial, scope your Plain import with us on a demo, and see what your team pays on Helply.
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