Help Desk
One inbox for your team and your AI agents.
Bring every customer conversation into one place. Helply gives humans and AI agents the context, tools, and workflows they need to resolve issues faster, together.
Trusted by 1,300 companies globally
Everything you expect from a help desk. Rebuilt for AI.
Manage customer support across every channel while AI handles the repetitive work behind the scenes.
One shared inbox
Email, chat, Slack, WhatsApp, and other customer conversations flow into one workspace. Your team gets one place to see what needs attention, what AI is already handling, and what should happen next.
Views that work the way your team does
Create focused views around status, assignee, priority, customer, conversation type, or other properties. Everyone sees the work that matters to them without digging through the entire queue.
Smart assignment and routing
Automatically send conversations to the right person, team, or AI agent based on what the customer needs. Use rules and customer context so every issue gets to the right place without manual sorting.
Custom fields
Capture the customer and conversation data your team needs to resolve issues. Use custom fields to organize conversations, trigger workflows, power routing, and give your AI agents more context.
SLAs and priorities
Make sure important customers and urgent issues get attention first. Set response and resolution targets, prioritize conversations automatically, and see what needs attention before an SLA is missed.
Collision detection and collaboration
Support is a team sport. See when someone else is working on a conversation, leave internal notes, @mention teammates, and collaborate behind the scenes without exposing it to the customer.
AI is built into every conversation.
Helply isn't a help desk with AI bolted onto the side. AI agents work alongside your team across the entire support workflow.
Triage
Triage every conversation.
AI can understand incoming requests, categorize them, set fields, prioritize them, and route them before someone on your team ever opens the conversation.
Assist
Give every agent an AI teammate.
Helply Assist helps your team understand the customer, investigate the issue, summarize long conversations, find relevant knowledge, and draft responses, so your team spends less time searching and more time solving.
Resolve
Resolve repetitive support automatically.
When Helply has the knowledge, context, and confidence to handle a request, AI agents can respond directly to the customer. When they don’t, they escalate to your team with the context already gathered.
Act
Take action, not just answer questions.
Customer support often requires more than sending a message. Helply agents can use connected tools and APIs to take actions on behalf of your team, turning support workflows into actual resolutions.
Every conversation comes with context.
Stop making your team hunt through five different tools to understand a customer. Helply brings customer information, conversation history, knowledge, and connected systems together so humans and AI agents can understand what's happening before they respond.
Connect the tools your business already uses and give your support operation the context it needs to get work done.
Built for your whole company.
Traditional help desks charge you every time another person needs access. Helply doesn't. Invite support, product, engineering, operations, founders, and anyone else who needs to help customers.
From $30
per agent / month
Straightforward per-agent pricing, for less than the legacy tools it replaces.
Frequently asked questions
Helply brings customer conversations from the channels your business uses into one shared support workspace, including email, chat, Slack, WhatsApp, and connected customer communication channels. Your team can manage conversations without constantly switching between tools.
Yes. When an AI agent has enough knowledge, context, and confidence to handle the request, it can respond directly in the customer’s channel. When human judgment is needed, the conversation can be escalated to your team with the relevant context intact.
Helply can use rules and conversation context to determine where an issue should go. Conversations can be categorized, prioritized, assigned, and routed to the appropriate teammate, team, or AI agent automatically.
AI agents are built directly into Helply’s support workflow. They can triage incoming conversations, investigate issues, find knowledge, draft responses, take supported actions, resolve customer requests, and escalate conversations to humans when needed.
Yes. Helply lets you define how different types of conversations should be prioritized and managed so your team can focus on the customers and issues that need attention first.
Yes. Helply connects with the systems your team already uses so humans and AI agents can access more of the context they need to resolve customer issues. Connected systems can also give AI agents the ability to take supported actions instead of simply answering questions.
Helply is priced per agent, with the AI work it performs metered on top. You get a fully featured, AI-native help desk for less than the legacy per-seat tools it replaces.
The complete system for human and AI customer service.
Helply is the complete AI-native support platform: everything you expect from Zendesk, rebuilt around AI agents that investigate, resolve, and act.