Helply for Enterprise

The AI-native helpdesk for enterprise.

One platform for your support team and AI agents, with enterprise-grade security, permissions, integrations, and control.

  • SOC 2 Type II complianceSOC 2 Type II
  • GDPR complianceGDPR

Trusted by 1,400+ companies globally

  • Kickbase
  • Rumble
  • Xeropan
  • Inner Circle
  • Infrakit
  • Kami
  • Simplefocus
  • Unsplash
  • Mybaggage
  • Plato

Everything you need to run support at scale.

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Give AI agents access to the knowledge, tools, and actions they need while keeping your team in charge. Control what agents can access, what they’re allowed to do, when they can act independently, and when a human needs to step in.

  • Granular roles and permissions
  • Human approval for sensitive actions
  • Agent-level access controls
  • Auditability across AI activity
  • Enterprise security and compliance

Give different teams the workflows they need without creating disconnected support systems. Configure channels, inboxes, routing, SLAs, knowledge, automations, and AI agents around different products, teams, customer segments, or regions while maintaining a shared view of your customers.

  • Multiple teams and inboxes
  • Custom routing and SLAs
  • Team-specific workflows
  • Shared customer and account context
  • Reporting across your entire support operation

Customer volume can grow without support headcount growing with it. Helply’s AI agents work alongside your team to triage conversations, investigate issues, find answers, take supported actions, and resolve customer requests. Your people stay focused on the conversations where human judgment matters most.

Enterprise security

Enterprise security without slowing your team down. Manage access, permissions, authentication, and agent capabilities while keeping visibility into how work gets done.

  • SOC 2 Type II
  • GDPR aligned
  • Multi-factor authentication
  • Role-based access controls
  • Secure integrations and APIs

AI agents that actually do the work.

Traditional support AI answers questions. Helply agents can go further. They understand what a customer needs, investigate the issue, use your knowledge and customer context, follow your processes, interact with connected systems, and take supported actions toward a resolution.

When they can resolve the issue confidently, they do. When they can't, your team gets the conversation with the work and context already collected.

Get help every step of the way.

Our team works with you to get Helply configured around your support operation. From migration and integrations to workflows, knowledge, and AI agents, we'll help you get your team running quickly and expand automation as you're ready.

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Enterprise onboarding can include

  • Migration from your existing help desk
  • Support workflow configuration
  • AI agent setup and guidance
  • Knowledge migration and organization
  • Integration setup
  • Team onboarding and training
  • Rollout planning

Frequently asked questions

Helply combines the help desk your team needs with AI agents designed to work alongside them. Instead of adding AI as a separate layer, Helply brings conversations, customer context, knowledge, workflows, automation, and AI agents together in one platform.

You control the knowledge, systems, tools, and supported actions available to your AI agents. Helply can also escalate work to humans when an action requires judgment or approval.

Yes. Helply can support different teams, inboxes, workflows, routing rules, SLAs, and support processes while maintaining shared customer context across your organization.

Yes. Helply is a complete customer support platform designed to replace traditional help desks while adding AI agents throughout the support workflow.

Yes. Helply can help migrate customer support data and knowledge from your existing help desk and configure your new support environment.

Helply provides enterprise security controls designed to protect customer data and manage access across your organization. Helply is SOC 2 Type II and supports GDPR requirements, along with authentication, permissions, and secure integrations.

Every plan has unlimited users, and AI work is billed in credits rather than per seat. Scale adds SSO/SAML, audit log, custom roles, HIPAA, and a sandbox. Enterprise adds volume credit pricing, annual credit pooling, SCIM, custom data retention and residency, an uptime SLA, and dedicated migration.

Support more. Hire less.

Give your team AI agents that resolve customer issues, take action, and handle the repetitive work, with unlimited users and AI billed for the work it does.

Unlimited users. Pay only for AI work.